SAILS Topic 2: Service Delivery by MassLibSystem https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u Examples: physical traffic patterns in the building, seating, in-person programming, open hours en-us 2020-04-27 19:58:50 UTC 2025-11-01 23:46:49 UTC hello@padlet.com Limiting # of patrons in building https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542076816 2020-04-30 14:21:23 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542076816 Sanitizing procedures and protocols when patrons are in the building https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078034 2020-04-30 14:21:42 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078034 Traffic patterns in the building https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078221 2020-04-30 14:21:44 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078221 Providing holds from other libraries https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078785 2020-04-30 14:21:55 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542078785 Establish one way traffic patterns for staff and patrons https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079052 2020-04-30 14:22:01 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079052 Enabling/restricting access to public computers https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079375 2020-04-30 14:22:08 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079375 Limiting computer use and having to space computers omelo https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079534 2020-04-30 14:22:11 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079534 Seating arrangements in a large building. Storage concerns. https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079735 2020-04-30 14:22:15 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542079735 notifying patrons to not create congestion to pick up items/ return items https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542080245 2020-04-30 14:22:26 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542080245 Protocol when there is COVID-19 exposure to staff and/or patrons https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542081753 2020-04-30 14:22:54 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542081753 when to make holds available https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082016 2020-04-30 14:23:00 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082016 Monitoring many small spaces in the building https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082437 2020-04-30 14:23:08 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082437 Opening book drops before building is open to patrons https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082558 2020-04-30 14:23:10 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542082558 Managing population of library users who rely on library for their stay for entire day. omelo https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542085182 2020-04-30 14:24:02 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542085182 Offering virtual programming https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542085250 2020-04-30 14:24:04 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542085250 Community Group meetings https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542086714 2020-04-30 14:24:27 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542086714 Special hours for seniors and at risk? https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542089518 2020-04-30 14:25:19 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542089518 How to handle children who may not be able to social distance https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542090383 2020-04-30 14:25:36 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542090383 Remove seating? 6 feet of space between computer terminals? https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542090613 2020-04-30 14:25:41 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542090613 Limit time for patrons to be in building https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542091510 2020-04-30 14:25:59 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542091510 when to go back to evening and Sat. hours https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542093208 2020-04-30 14:26:29 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542093208 Protective barriers, masks, etc for public service staff https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542094394 2020-04-30 14:26:46 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542094394 Require patrons to wear masks? https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542095423 2020-04-30 14:27:06 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542095423 Remove toys from children's room https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542097033 2020-04-30 14:27:33 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542097033 Educational programs for public on how-to covid safety https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542097849 2020-04-30 14:27:49 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542097849 Purchase Zoom or other platform for meetings and online programs https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542102530 2020-04-30 14:29:08 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542102530 How to handle money transactions https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542105056 2020-04-30 14:29:52 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542105056 Providing safe/distanced access to public computer for both kids and adults https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542111120 2020-04-30 14:31:36 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542111120 Newspapers https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542114233 Should we not put them out at all? Require patrons to use gloves? Encourage digital reading, but not available for all papers]]> 2020-04-30 14:32:36 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542114233 https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542114505 Challenge for one-on-one tech training ]]> 2020-04-30 14:32:40 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542114505 Assuming kids/teens will need our space for safe space with schools/camps closed https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542116531 2020-04-30 14:33:19 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542116531 https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542116685 How to keep our print magazines sanitized. People enjoy reading them in-house.

]]> 2020-04-30 14:33:22 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542116685 Appointments only for computer use https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542117368 2020-04-30 14:33:29 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542117368 Lack of adequate custodial staff to properly clean https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542117994 2020-04-30 14:33:40 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542117994 scheduling browsing time for patrons https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118493 2020-04-30 14:33:49 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118493 How to handle all our non-traditional Library of Things that we lend. https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118623 2020-04-30 14:33:51 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118623 Limit or continue banning public use of meeting room spaces https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118704 lower maximum group size or completely continue to not allow]]> 2020-04-30 14:33:52 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542118704 Require public to wear masks and gloves. We provide? budget aspects and freedom aspects? https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542120999 2020-04-30 14:34:35 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542120999 How/if to provide tech help in person https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542121240 2020-04-30 14:34:38 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542121240 Volunteers https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542122132 2020-04-30 14:34:53 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542122132 Should we have closed stacks? https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542123241 2020-04-30 14:35:12 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542123241 Newspaper handling? Gloves only, cannot clean. https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542123845 2020-04-30 14:35:22 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542123845 Tentative plan of having patrons come in one door, drop off material in meeting room, browse collection for a bit, check out then exit through another door. omelo https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542128930 2020-04-30 14:36:58 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542128930 slammed from people from other towns if we open first mcampbell137 https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542143069 2020-04-30 14:41:18 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542143069 summer reading become simply reading program not live programming mcampbell137 https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542147154 2020-04-30 14:42:27 UTC https://padlet.com/MassLibSystem/qa540f0wvvzrnn8u/wish/542147154