Group 1: Chat structure by Kate_kate https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq en-us 2021-10-26 15:43:34 UTC 2025-10-08 14:54:15 UTC hello@padlet.com https://padlet.net/icons/png/1f609.png nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850757350 2021-10-28 08:47:43 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850757350 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850757935 2021-10-28 08:48:03 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850757935 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850758561 2021-10-28 08:48:24 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850758561 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850761874 2021-10-28 08:50:16 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850761874 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850762261 2021-10-28 08:50:29 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850762261 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850762792 2021-10-28 08:50:44 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850762792 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850763514 2021-10-28 08:51:08 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850763514 nemyatayakatya https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850766306 2021-10-28 08:52:40 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1850766306 https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1853873495 Opener - is an introduction used to begin a chat conversation with the user.

Powerful question - in order to receive more useful information about our user’s vision of their site and business, we can provide provoking open-ended question that will help us. 

Acknowledgement - here we recognize and restate the exact issue the user is experiencing (mentioning the info stated in the chatbot note as well), as well as ask for more info when needed. 

Proposition - here we suggest something to improve user’s experience with us and help their site/business grow. 

Propositions warm up - it is a transition that can be applied at the start of the chat or during the downtime. The purpose of it is to set expectation about upcoming propositions dialogue. 







]]> 2021-10-29 13:07:13 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1853873495 https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1853876953 Solution - is the main part of the chat where we address a user’s issue by giving clear and structured step-by-step instructions.

Transition - transition steps is a glue that organically connects solution part and propositions part. We should make sure to organically jump in to a proposition part.

Implementation - is a process of putting offered CC suggestions into effect; fulfillment.

Roadmapping - is a strategic plan which defines the process or workflow we will be following during the chat, all while making room for conversation.

Closer - a nice end of the chat, which wraps up all the interaction and shows the user to get back to us whenever needed. 





]]> 2021-10-29 13:08:47 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/1853876953 katerynar1 https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2058362158 2022-02-21 08:39:01 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2058362158 Scenario 1 https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2241882124 You are chatting with the user about buying a premium plan. This is their first site and they are interested in learning more about how to design their site.

How would you arrange the blocks?]]> 2022-07-12 13:51:41 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2241882124 https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2241894062 2022-07-12 14:09:47 UTC https://padlet.com/nemyatayakatya/q9akft2zuk1ecwdq/wish/2241894062