2.Analyze

3.Make Plan

4.Execute

2.Elevate Your People

3.Elevate Business Performance

2.Finding their root causes

3.Involving the right people

4.Listing the tools or resources needed

5.Setting progress indicators to measure success.

• Role Modeling

• Meet Sales Projections

• Events/Promotions

• Training and development

• Balance of shifts and more

From Crew ODP to Crew Leader

-Muhammad Aliff Iskandar Bin Rashid

Explain JD CL & sharing Expectations

-Complete orientation in MyMekdi Apps

-Explain On WVP & SRIW Policy

-Follow up on SRIW , WVP & Hospitality in Fred Campus within 14days

RGM perlu melakukan verifikasi setiap 7 hari atau sekiranya ada pemasalahan terhadap:

1. Fail Cash Sheet

2. MRMX - Cash Control (Skimming, Prosedur Blind Count, EMC, Promo)

3. Rekod Deposit - Buku Log Deposit atau Portal SkyMe (apabila menerima laporan varian daripada Jabatan SSC)

4. Kandungan Peti Simpanan

-to ensure maintain daily follow safety completion with integrity

RGM perlu melakukan verifikasi setiap 7 hari atau sekiranya ada pemasalahan terhadap:

1. Fail Cash Sheet

2. MRMX - Cash Control (Skimming, Prosedur Blind Count, EMC, Promo)

3. Rekod Deposit - Buku Log Deposit atau Portal SkyMe (apabila menerima laporan varian daripada Jabatan SSC)

4. Kandungan Peti Simpanan

Padlet Link - https://padlet.com/iskandarrashid84/445-jalan-tun-razak-4iaav18r0ktv0h2w

Travel - class , nabit , convention

Outside service - Vendor luar inc 3po (3rd party)

Panda & grab -20% Bil ledger

Shoppee -13% Bil ledger

Linen - uniform

Ops supply - havi & proprduct

Order warehouse - MnR

Small equipmern - Rice cooker

MnR - Warehouse , equipment

Office expences - Artrange

Misc - hostel , petty cash , gc rgm , lai chen, mcstar  dll

Total controlabble - lagi rendah lagi bagus (30%)

GP - Total controllable = PAC lagi tinggi lagi bagus

Occupancy cost - sewa

Depr & Amort - Ansuran big equipment capax

Misc non contrallable - coin charges

Non -product cost

Non -Product Sales -mds , hm , party pack

Nonproduct sales - cost = net non prod

SOI - Store operating income

Review store performance for the past 3 months

Share achievements, challenges & improvement areas

Appreciate team contribution towards store results

2. Expectations & Focus for This Quarter

Improve behaviour: Cepat, Tepat & Mesra

Improve working as scheduled & attendance discipline

Focus on Winning the Peak during busy hours

Prepare and maintain standards for 3rd Party Food Safety Audit

Continue delivering great customer experience & teamwork

3. Crew Reward & Appreciation

Recognise crew for outstanding performance & commitment

Appreciate teamwork, discipline & positive attitude

Motivate everyone to continue improving together

- Welcome everyone to the team

- Introduce ourselves and our roles

- Share our vision and team goals

- Explain our expectations and standards

- Emphasize teamwork, respect & communication

- Focus on guest satisfaction and service quality

- Support each other’s growth and development

- Maintain cleanliness, discipline & food safety

- Create positive, fun and productive workplace

- Work together to achieve success as one team 💪✨

-to ensure maintain daily follow safety completion with integrity

RGM perlu melakukan verifikasi setiap 7 hari atau sekiranya ada pemasalahan terhadap:

1. Fail Cash Sheet

2. MRMX - Cash Control (Skimming, Prosedur Blind Count, EMC, Promo)

3. Rekod Deposit - Buku Log Deposit atau Portal SkyMe (apabila menerima laporan varian daripada Jabatan SSC)

4. Kandungan Peti Simpanan

-Meet and greet

-Give expectation & task

-Follow up on development Progress

1. Introduction to Occupational Safety & Health (OSH)

   • Pengenalan OSH

   • Tanggungjawab majikan & pekerja

   • Budaya keselamatan tempat kerja

2. OSH Legislation & Regulations

   • Occupational Safety and Health Act 1994

   • Akta, peraturan & compliance

   • Tindakan penguatkuasaan

3. Hazard Identification, Risk Assessment & Risk Control (HIRARC)

   • Kenal pasti hazard

   • Menilai risiko

   • Kawalan risiko

4. Accident Investigation & Reporting

   • Cara siasat kemalangan

   • Root cause analysis

   • Laporan insiden/NADOPOD

5. Emergency Response Preparedness

   • Pelan kecemasan

   • Fire drill

   • Evacuation procedure

6. Chemical Safety Management

   • Pengendalian bahan kimia

   • SDS/MSDS

   • Label bahan kimia & PPE

7. Personal Protective Equipment (PPE)

   • Jenis PPE

   • Pemilihan PPE sesuai

   • Penyimpanan & penggunaan betul

8. Ergonomics at Workplace

   • Posture kerja

   • Manual handling

   • Pencegahan MSDs

9. Workplace Inspection & Audit

   Pemeriksaan tempat kerja

   • Safety checklist

   • Tindakan pembetulan

10. Safety & Health Committee Management

• Peranan jawatankuasa

• Mesyuarat keselamatan

• Dokumentasi & follow-up

11. Occupational Health & Industrial Hygiene

• Noise exposure

• Indoor air quality

• Penyakit pekerjaan & kawalan pendedahan

• Sesi Perbincangan – menyemak perkembangan pembangunan Talent, memahami cabaran dan keperluan Talent

• Pemerhatian dan Penilaian Prestasi – mengenalpasti peluang untuk meningkatkan perkembangan Talent

• Sesi Bimbingan & Latihan – memberi tunjuk ajar kepada Talent serta memberi penerangan tentang tugas-tugas SDM

• Maklum Balas – memberi ulasan tentang pencapaian Talent dan cadangan penambahbaikan