Tesco - Information Systems Explained by

assyaaishax — 2018-10-06 14:31:34 UTC

A glance at Tescos markets and teams across the globe.

assyaaishax — 2018-10-06 14:44:32 UTC

Welcome to our padlet dedicated to allowing you to understand Tesco, who they are and which systems they use on a day-to-day basis, and how this supports the customer cycle, CRM, revenue and quality management. Don't forget to read through the Tesco case study pinned above this post. It has an in-depth insight into Tesco and the information systems they use, the Padlet is additional information for your leisurely use! Feel free to leave a comment below!

Many thanks

assyaaishax — 2018-10-06 14:49:27 UTC

An insight into M-commerce consumer behaviour - full article: https://bit.ly/2PdhUhi

assyaaishax — 2018-10-09 19:10:34 UTC

A gentleman named Jack Cohen founded Tesco in 1919 when he began selling groceries in East London. Due to great success, Jack was able to open 100 (1939) small new stores in areas of London for the public (Tesco plc, 2018).

assyaaishax — 2018-10-09 19:11:06 UTC

Pictured below

The supermarket was first established as a British international grocery store trading to the general public and expanded into becoming a general merchandising retail chain developing their product range, trading electronics, clothing, toys, petrol etc. (Business News, 2010). Tesco generated a total of revenue £62.54bn online and instore (2010) with a total number of 6,800 stores and 440,000 employees (Tescoplc, 2018) worldwide including countries such as China, Japan, Hungary, Ireland, United States and Poland (Business News, 2010).

assyaaishax — 2018-10-09 19:12:53 UTC

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assyaaishax — 2018-10-09 19:25:20 UTC

How Tesco are using e/c-commerce to create wider opportunities for customers to interact via foods.

assyaaishax — 2018-10-09 19:27:10 UTC

A virtual store trialed for Tesco's HomePlus stores in South Korea, the customer scans the QR codes of the products they'd like, and the shopping is delivered to their door within the hour.

The chairman talking Tesco progression and their 6 strategic drivers.

assyaaishax — 2018-10-09 19:29:59 UTC

John Allan sharing his thoughts on Tesco.

A few words on the importance of seamless multi-channel retail

assyaaishax — 2018-10-09 19:35:57 UTC

Tesco on Technology and the change in consumer behaviour

assyaaishax — 2018-10-09 19:38:38 UTC

assyaaishax — 2018-10-09 19:47:13 UTC

In Tesco like:

assyaaishax — 2018-10-09 19:50:16 UTC

A gif about technology

assyaaishax — 2018-10-09 19:51:03 UTC

A way in which e-commerce and mobile payments are used in Tesco.

assyaaishax — 2018-10-09 19:52:30 UTC

Tesco rated number 2 for e-com growth

Play me!

assyaaishax — 2018-10-09 20:39:25 UTC

assyaaishax — 2018-10-11 09:59:01 UTC

The history of e-commerce

assyaaishax — 2018-10-11 10:12:03 UTC

Timeline style seamless infogram

assyaaishax — 2018-10-12 09:14:10 UTC

As a group, we decided to go for a timeline style approach to conveying this information about Tesco's information systems. Please read our Tesco case study for a further in-depth analysis (attached to this post) in order to gain a more detailed version of our padlet. We designed the padlet to complement the case study.

The padlet has a look at the below:

- An introduction to Tesco and supportive mixed media about the history and nature/progression of the superstore.

- Information systems used

- Benefits of the technologies

- brief Critical evaluation and discussion of specific technologies (e-commerce/EPOS/MIS)

- Recommendations based on the above.

We hope you enjoy, and please do leave a comment below or on anything you find interesting!

Thank you

Assya, Cheverne, Makayla and Ameera

See Page 8. Insight on e-commerce and Tesco

assyaaishax — 2018-10-14 08:49:12 UTC

EPOS innovation for Tesco

assyaaishax — 2018-10-14 08:57:49 UTC

A podcast about TESCO information systems to give you more of an insight on the many systems used to run Tesco on a daily basis!

assyaaishax — 2018-10-14 08:58:24 UTC

A Eurofund Tesco case study

assyaaishax — 2018-10-14 09:01:57 UTC

Thank you for viewing our padlet!

assyaaishax — 2018-10-14 09:02:40 UTC

Please don't forget to leave a comment, and read through the Tesco case study pinned to the top of this padlet.

MIS explained

assyaaishax — 2018-10-14 09:03:39 UTC

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assyaaishax — 2018-10-14 13:29:54 UTC

Tesco began selling good electronically in 1984 via television interface. Since then they have demonstrated strategic use of information systems and technology to develop and enhance the customer shopping experience online and instore, rated no. 3 in the Internet Retailer top 400 Europe. Innovative advancements such as touch self-service machines POS to improve efficiency, phone app for faster shopping and loyalty cards in order to retrieve consumers data for marketing purposes or record and use by company to monitor spending and product interest (CC, 2016)

assyaaishax — 2018-10-14 16:48:16 UTC

assyaaishax — 2018-10-14 16:49:45 UTC

MIS

assyaaishax — 2018-10-14 16:51:42 UTC

The computer-basedsystem that Tesco uses is the Management information system (MIS). This system includes a software that helps the Tesco managers in decision making when managing, evaluating and efficiently running the different department of Tesco which provides information from the past, present and prediction.

E-commerce

assyaaishax — 2018-10-14 16:53:36 UTC

E-commerce, or electronic commerce, is the buying, selling of goods, services, transmitting funds or data, over an electronic network, primarily the internet. These business transactions occur either as a B2B, B2consumer, consumer to consumer or consumer2B

With Tesco’s strong presence in the UK Market and a market share of 28% (2017) The company has been able to sustain its position as one of the top 4 brands alongside its main competitors, Morrison, Sainsbury, and Asda in the UK market (Bhasin, 2018).

assyaaishax — 2018-10-14 16:58:04 UTC

Tesco began selling good electronically in 1984 via television interface. Since then they have demonstrated strategic use of information systems and technology to develop and enhance the customer shopping experience online and instore, rated no. 3 in the Internet Retailer top 400 Europe. Innovative advancements such as touch self-service machines POS to improve efficiency, phone app for faster shopping and loyalty cards in order to retrieve consumers data for marketing purposes or record and use by company to monitor spending and product interest (CC, 2016)

assyaaishax — 2018-10-14 16:58:30 UTC

CRM case study - Tesco specific

assyaaishax — 2018-10-18 09:10:20 UTC

Glorious loyalty card

assyaaishax — 2018-10-18 09:11:52 UTC

assyaaishax — 2018-10-18 09:13:47 UTC

assyaaishax — 2018-10-18 09:14:19 UTC

Purchasing cycle explained

assyaaishax — 2018-10-18 09:16:44 UTC

A journal entry explaining CRM and the relationship with the customer cycle.

assyaaishax — 2018-10-18 09:17:30 UTC

assyaaishax — 2018-10-18 10:40:47 UTC

"Customer relationship management (CRM) more and more the concern of all enterprises, enterprises have become the new era of killer competition winning. Customer lifetime value (CLV) is a customer relationship management (CRM) in a core concept, is an important part of CRM research." (Fallery, B, Rodhair, F, 2014)

Bernard Fallery, Florence Rodhain. Management Information Systems: the Journey of a Research Field. D. Jawahar. Comtemporary issues in Management Research, EXCEL BOOKS, pp.131-154, 2009, 0230-33253-6.

Academic review: E-Commerce system examples and statistics

assyaaishax — 2018-10-18 16:58:41 UTC

Revenue management

assyaaishax — 2018-10-18 22:25:08 UTC

Revenue management is a process that is described as "the art and science of maximising revenue under variable conditions." (Adams et al., n.d.)

We hope this padlet supplemented the knowledge acquired through our case study!

assyaaishax — 2018-10-18 22:38:01 UTC

assyaaishax — 2018-10-18 22:39:54 UTC

assyaaishax — 2018-10-18 22:44:29 UTC

In 2014, eight of Tescos executives were asked to step aside when an issue of an overstatement of profits by 263m was raised. This video looks at what happened within Tesco's revenue management to allow such a fundamental financial 'blackhole' to unfold.

The store went on to slash prices and close stores in order to repair their business via a revenue management plan. The video below explains more.

assyaaishax — 2018-10-18 22:51:08 UTC

An advert on Quality Management at Tesco

assyaaishax — 2018-10-18 22:56:40 UTC

Quality management definition - Association of project Management

assyaaishax — 2018-10-18 22:57:04 UTC

assyaaishax — 2018-10-18 23:09:58 UTC

Worldwide, over 30 % of the food produced is lost at different stages of the value chain. The share of losses is especially high in fruit and vegetables. In industrialized countries, the most significant losses of fruit and vegetables occur at farm, distribution and consumer level, whereas losses due to storage and transport are less important (Gustavsson et al., 2011)

Tesco Case Study - By Makayla, Assya, Cheverne and Ameera

assyaaishax — 2018-10-19 10:01:59 UTC

Please read me first to supplement the knowledge through This case study via our Padlet.

We hope you enjoy!