Building Blocks for Platform Thinking by Echo Han https://padlet.com/echohan/epbm_Jardines en-us 2022-03-26 13:02:53 UTC 2022-03-28 07:46:05 UTC hello@padlet.com Defining Networks of Users echohan https://padlet.com/echohan/epbm_Jardines/wish/2114808464
  • Everyone to add at least 3 cards.
  • Add cards under each heading and name the Business Unit in the title of the card.
  • Describe customers, suppliers, staff, interested non-customers, and competitors.
  • Identify the biggest needs of these users.
  • Be as detailed as you can.
    • ]]>     2022-03-26 13:02:53 UTC https://padlet.com/echohan/epbm_Jardines/wish/2114808464     EXAMPLE: IKEA echohan https://padlet.com/echohan/epbm_Jardines/wish/2114808489 Price-conscious newly-married couples who are outfitting their first marital home

    Needs
    • Well-designed, yet affordable furniture.
    • Create memories while putting furniture together
    ]]>     2022-03-26 13:02:53 UTC https://padlet.com/echohan/epbm_Jardines/wish/2114808489     Transactions echohan https://padlet.com/echohan/epbm_Jardines/wish/2116503771 1. Think about the main transaction between networks of users. 
    2. What value would attract the network to join, stay, and be entrenched on the platform?
    3. Think about secondary transactions and interactions - buying, sharing, contributing, making, recommending, promoting.

    ]]>     2022-03-28 06:36:22 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116503771     https://padlet.com/echohan/epbm_Jardines/wish/2116598676 For Guardian: Local and International Health & Beauty chains, e.g. Watsons, Hasaki, AeonWellness,...

    Needs: compete for market share, customers]]>     2022-03-28 07:21:38 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116598676     Pizza Hut Taiwan's cheese supplier: Fonterra https://padlet.com/echohan/epbm_Jardines/wish/2116599182 Under global contract who supplies PH TW cheese with consistent quality and good price

    Needs
    - consistent volume demand with long term  deal
    - clear and trustworthy payment and partnership]]>     2022-03-28 07:22:02 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116599182     ASTRA: PASSENGER CAR DEALER https://padlet.com/echohan/epbm_Jardines/wish/2116599436 [Example] Millenials and generation X who need to commute on a daily basis using a private car.

    Needs:
    - responsive and informative salesman and customer service
    - transparency in car offerings (pricing, discount, add-ons)
    - seamless service booking scheduling

    ]]>     2022-03-28 07:22:13 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116599436     C&C https://padlet.com/echohan/epbm_Jardines/wish/2116601021 Competitors are other brand distributors and Parallel importers.]]> 2022-03-28 07:23:16 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116601021 DFI Retail Group https://padlet.com/echohan/epbm_Jardines/wish/2116601406  price conscious customers having Eco-friendly mindset

    Needs
    - Various affordable products
    - Recommendations of Eco-friendly products / services based on the customers' needs - Which products suit the customers the best?
    - Can easily see other customers' reviews of the products
    - Good return policy
    - Incentives for repeat purchases
    - How the company will help the environment
     ]]>     2022-03-28 07:23:33 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116601406     Jardine Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116601458 Elevators and Escalators company: KONE, OTIS, Mitsubishi, etc.]]> 2022-03-28 07:23:35 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116601458 Pizza Hut Taiwan's store staff https://padlet.com/echohan/epbm_Jardines/wish/2116603043 Busy staffs who need to take online/offline orders, make pizzas, deliver to customers or food aggregators.

    Needs 
    - clear SOP
    - Easier process to increase efficiency
    - restaurant technology support]]>     2022-03-28 07:24:43 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116603043     Wellcome / 7-11 elsawong https://padlet.com/echohan/epbm_Jardines/wish/2116603366 Small suppliers (trading companies) who are
    1/ not having many staff for "serving" retailers by filling out "new line forms" 
    2/ not rich enough to support listing fee
    3/ not with good cash flow to afford 90 days of payment terms

    Their needs:
    > Easy process for providing information to list new items
    > Special terms ]]>     2022-03-28 07:24:55 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116603366     Guardian https://padlet.com/echohan/epbm_Jardines/wish/2116603869 Biggest group of customers: working officials 20 - 45, housewives
    Needs: good quality products, convenience, affordable prices

    ]]>     2022-03-28 07:25:12 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116603869     ASTRA https://padlet.com/echohan/epbm_Jardines/wish/2116604784
    Everyone needs palm oil in their daily life



    needs :
    1. Cooking activity using cooking oil
    2. For beauty needs, we need products derived from CPO (crude palm oil)]]>     2022-03-28 07:25:47 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116604784     Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116605168 - Reliable & safe transportation / movement
    - Smart intertwined & connected mobility?]]>     2022-03-28 07:26:03 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116605168     Astra Head Office paulalukita https://padlet.com/echohan/epbm_Jardines/wish/2116605809 Human Capital practitioners among Astra Group

    Needs
    -     Fast and centralized information about HR.
    - 24/7 service for Astra Group HR practitioners
    - Accurate yet complete guideline for HR practices

    ]]>     2022-03-28 07:26:17 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116605809     C&C https://padlet.com/echohan/epbm_Jardines/wish/2116606032 Local accessories supplier. Eg. Leather seat, protective window film

    Needs : 
    - Durable leather/cloth material
    - Availability of accessories for different model and variant ]]>     2022-03-28 07:26:26 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116606032     C&C https://padlet.com/echohan/epbm_Jardines/wish/2116606471 Customer who required a vehicle

    Needs:
    1. For daily compute
    2. For new family.
    3. For big family on transport

    ]]>     2022-03-28 07:26:43 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116606471     ASTRA: PASSENGER CAR DEALER https://padlet.com/echohan/epbm_Jardines/wish/2116606782 Direct competitor:
    - other Non-Astra dealers offering the same brand (e.g., Tunas Group)
    - other passenger car brands (e.g, Mitsubishi)

    Indirect competitor: 
    - used car dealers]]>     2022-03-28 07:26:58 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116606782     DFI Retail Group https://padlet.com/echohan/epbm_Jardines/wish/2116607006 Suppliers offering Eco-friendly products while their market share hasn't yet got well

    Needs
    - Effective marketing channels to build their brands' top of mind awareness
    - Connection with the customers directly
    - Any insights for marketing, R&D, etc]]>     2022-03-28 07:27:08 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116607006     Jardine Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116607257 Constructions for schools, shop house, villas, home, apartments, office, commercials, etc.

    Needs:
    - Reliable services and maintenance
    - Safety and quality
    - Comfort (for home and villas) and design]]>     2022-03-28 07:27:18 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116607257     Gammon Digital G's supplier: start up innovation/ tech company around the world https://padlet.com/echohan/epbm_Jardines/wish/2116608557 based on business agreement some of the company  are the sole dealer of Digital G.

    Needs:
    -develop the business in construction industry in HK/SG/China
    -help to build up their network with government departments
    -identify other opportunities on their side products in HK/SG/China]]>     2022-03-28 07:27:52 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116608557     ASTRA - AGRIBUSINESS https://padlet.com/echohan/epbm_Jardines/wish/2116608680 Main competitor country: Malaysia

    Companies : Cargill, Sinarmas, Sampoerna, Djarum]]>     2022-03-28 07:27:54 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116608680     Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116609964 - Safety & Training
    - Technical knowledge / Self-assembly?]]>     2022-03-28 07:28:32 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116609964     Pizza Hut Taiwan Competitor: Domino's https://padlet.com/echohan/epbm_Jardines/wish/2116610711 Biggest pizza chain globally and 2nd player in Taiwan.  Just changed management team from local franchiser to the biggest global franchise-zone.  

    Needs
    - Aggressively acquire new customers and open new stores to enhance market share and penetration
    - More frequent product innovation, adapting Domino's Japan ideas]]>     2022-03-28 07:29:02 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116610711     Wellcome / 7-11 elsawong https://padlet.com/echohan/epbm_Jardines/wish/2116611659 Busy working people

    Needs:
    - To alert me when my favorite items are on promotion (via Yuu app)
    - Even if I'm too busy to go to the physical stores, I could pay online to keep the stocks and choose to get it via delivery or pick it up when I will be free (click-&-collect)]]>     2022-03-28 07:29:42 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116611659     DFI Retail Group https://padlet.com/echohan/epbm_Jardines/wish/2116611732 Staff who don't know the Eco-friendly market well

    Needs:
    - Good incentives to promote Eco-friendly products
    - Education - Why Eco-friendly products? What are the selling points of the products / services?]]>     2022-03-28 07:29:45 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116611732     ASTRA: PASSENGER CAR DEALER https://padlet.com/echohan/epbm_Jardines/wish/2116612959 - Motorcycle users
    - People who use ride-hailing and/or public transportation for commuting]]>     2022-03-28 07:30:43 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116612959     Astra - Agribusiness https://padlet.com/echohan/epbm_Jardines/wish/2116613179 Needs :

    1. Resistant to living in the garden and conditions away from crowds
    2. Resistant to pressure
    3. Ready to learn data analysis]]>     2022-03-28 07:30:52 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116613179     Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116613597 - Property Owners / Developers?
    - Customers of commercial or public property]]>     2022-03-28 07:31:11 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116613597     Astra Head Office- CIST (IT) paulalukita https://padlet.com/echohan/epbm_Jardines/wish/2116613760 Business process in all functions, including employees and managerial level

    Needs: 
    -     user-friendly IT solution for business
    - fast response for bug fixing
    - secure solution but accessible]]>     2022-03-28 07:31:18 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116613760     Wellcome / 7-11 elsawong https://padlet.com/echohan/epbm_Jardines/wish/2116615307 Buyers who are too busy to search product news by themselves

    Needs:
    - auto-feeding related categories' news, e.g. new products which many customers are talking online (social listening?)
    - easy-to-access self-serve category analysis]]>     2022-03-28 07:32:24 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116615307     Jardine Schindler https://padlet.com/echohan/epbm_Jardines/wish/2116615403 Commodity business
    Schindler manufacturing facilities]]>     2022-03-28 07:32:29 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116615403     Guardian https://padlet.com/echohan/epbm_Jardines/wish/2116615525 Store landlords

    Needs: profit, traffic pullers]]>     2022-03-28 07:32:34 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116615525     Gammon Digital G https://padlet.com/echohan/epbm_Jardines/wish/2116616029 -who are interested in upgrading their project efficiency 
    -who wants to get Variation order from developer/ gov departments]]>     2022-03-28 07:32:57 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116616029     ASTRA: PASSENGER CAR DEALER https://padlet.com/echohan/epbm_Jardines/wish/2116631424 - Motorcycle users
    - Passengers who use ride-hailing services and/or public transportations]]>     2022-03-28 07:43:47 UTC https://padlet.com/echohan/epbm_Jardines/wish/2116631424