An example of a script by Huang Zhiyuan https://padlet.com/huang_zhi_yuan_david/q71xv5lkuhf good customer service en-us 2017-10-16 03:06:17 UTC 2017-11-07 02:42:14 UTC hello@padlet.com Good customer service huang_zhi_yuan_david https://padlet.com/huang_zhi_yuan_david/q71xv5lkuhf/wish/197203289 Rep: (Smiles and greets politely) Hi Good Morning, welcome to Apple Store. How can I help you?
Customer: ...
Rep: I understand that you are having problems  with ___. Please let me help you with ___ and look for a solution for you.
Customer: ...
Rep: Please come over here so I can see how I can assist you further.
Customer: ...
Rep: Our company provides the best service in town and all phones come with a 1 year warranty for our customers. ____. Rest assure that we will see to your needs.
Customer: ...
Rep: Let me get my manager to help.]]> 2017-10-16 03:07:42 UTC https://padlet.com/huang_zhi_yuan_david/q71xv5lkuhf/wish/197203289 Key points of a good customer service huang_zhi_yuan_david https://padlet.com/huang_zhi_yuan_david/q71xv5lkuhf/wish/204187803
a. Be positive, polite and helpful

b. Establish nature of complaints quickly

c. Manage angry customers discreetly

d. Explain company policies 

e. Seek assistance


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