COMM 11000 10 Group 1 by

C – Consider resources and Generate solutions = What needs to be known or learned to address challenge successfully?

peteres_babiak — 2025-09-11 17:41:57 UTC

Address that the policy has to be well understood and even though there are ways to get a credit card at the age of 17 it is still recommended at 18

E – Evaluate (possible) solutions = evaluate considered options with MAPS: message, audience, purpose, style

peteres_babiak — 2025-09-11 17:41:57 UTC

We could write Paolo Juliano an email describing why he won't be accepted for the credit card that he applied for while providing him with other benefits in the meantime until he's old enough to receive his own credit card.

D – Draft and Deliver solution = revision, editing, proofreading, timeline considerations

peteres_babiak — 2025-09-11 17:41:57 UTC

Dear Mr. Juliano,

We're very excited that you want to apply for a credit card with TDCanadaTrust! You've recently applied for a credit card with us and we couldn't be happier. Unfortunately we do have an age policy which requires the age of majority to be accepted for a credit card. However, we have an opportunity at TDCanadaTrust for you to still get a credit card. If a parent or guardian agrees to be a guarantor and co-signs the application we can get you a credit card. If that doesn't work for you we can ensure that when you come back in 10 months the process for applying will be much quicker as you'll be pre-approved for one.

Thank you,

TDCanadaTrust.

F – Find out the problem: clarify and define the details of specific communication challenge

2025-10-20 18:44:33 UTC

Paolo Juliano is applying for a credit card, but due to his age he's going to be denied.

A – Ask, ‘What is a stake?’ = apply 5Ws + How to assess risk of and from miscommunication in specific challenge

2025-10-20 18:45:05 UTC

who=Paolo Juliano

what= Him not getting a credit card and the TD losing clients? we can lose our position if we handle the situation poorly

where=TD Canada Trust Bank

When= During lunchtime, about 85 minutes, we have to get the draft done

why= In the policy, it does not allow people who are underage; however, he could try to contact his parents.