• Reporting duty at Adya Hotel Langkawi at 9 am. On my first day internship, the HR of Adya Langkawi Pn Syakirin welcomed trainee and give some briefing and introducing to the staff company
  

• Puan Syakirin told me that during the month of Ramadan, I was assigned to the Food and Beverages department to help with the operation of the Ramadan buffet. She took me to the Ballroom Hall and introduced me to the head of the food and beverage department Mr. Farizul and the supervisor Mr. Anwar.
  

• After that, Mr. Anwar took me to Jelapang Restaurant and gave me the task of wiping the plates, cutlery, rock glass and coffee cup and making sure everything that was wiped was clean. Before that I was taught how to operate the equipment according to the correct procedure.
  
  

2/4/2024 (Tuesday)

-A few days left for the month of Ramadan, my working hours were assigned to be at 3pm to 11pm to help buffet Ramadhan operation. The operation hours of buffet Ramadan from 7.00pm until 9 pm.

• The F&B staff guided me about the setting to be done in the Ballroom Hall throughout the Ramadan Buffet.
  

What the task today?

• I was given the task of changing the chair cover and placing the chair ribbon. Every detail that needs to be taken care of are the perfection of chair covers (not torn or holed/dirty), table cloth (not torn/dirty), and also tableware or silverware must be clean and completely arranged on the table setting.
  

• Inside the ballroom there are four divisions namely Adya 1, Adya 2, Adya 3 and Adya 4. I was assigned at section Adya 2 to collect dirty plates and unused tableware or silverware from the guest table.
  

• After the buffet Ramadhan finished, I was given the task of wiping plates and making sure they were in clean condition. For wiping plates I need to use a clean and dry cloth.
  
  
  

3/4/2024 (Wednesday)

For today task:

• I was given the task of helping iron linen and table cloth for table setup at night for the next day's Ramadan buffet. I need to make sure there are no wrinkles on the table cloth.
  

• I was assigned at section Adya 1 to collect dirty plates and unused tableware or silverware from the guest table.
  

• After the buffet Ramadhan finished, I was given the task of wiping plates and making sure they were in clean condition. For wiping plates I need to use a clean and dry cloth.
  
  
  

4/4/2024 (Thursday)

• Help the F&B staff set up the table again. For this situation, all the table setting must be changed and rearranged again according to the capacity of guests who come.
  

• Ensure that the color of the chair ribbon is arranged in alternating black and white
  

• Arrange sugar and brown sugar in the basket at the tea and coffee station
  

• Ironing the table cloth
  

• I was assigned at section Adya 4 to collect dirty plates and unused tableware or silverware from the guest table.
  

• Wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition
  
  

5/4/2024 ( Friday)

• For this day, I was given the task of ironing the table cloth and making sure there were no wrinkles
  

• Help to setup table (items that need to be set up on the table such as placemath, rock glass, dinner knife, dinner spoon and fork and tissue, flower and table number). As a student intern, you must know how to set the table properly making sure all items are arranged in order
  

• I was assigned at section Adya 4 to collect dirty plates and unused tableware or silverware from the guest
  table.
  

• Wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition
  
  

6/4/2024 (Saturday)

• I was given the task to iron linen and table cloth for table setup at night for the next day's Ramadan buffet. I need to make sure there are no wrinkles on the table cloth.
  

• I was assigned at section Adya 4 to collect dirty plates and unused tableware or silverware from the guest
  table.
  

• Arrange the chairs according to the same chair cover pattern.
  

• Wipe all the cutleries by using the technique of soaking the cutlery in hot water before wiping with a clean and dry towel
  
  7/4/2024 ( Sunday)
  

• In second last day for the Ramadan buffet is 170 pax.
  

• I was given the task to iron linen and table cloth for table setup at night for the next day's Ramadan buffet. I need to make sure there are no wrinkles on the table cloth.
  

• Help to setup table (items that need to be set up on the table such as placemath, rock glass, dinner knife, dinner spoon and fork and tissue, flower and table number). As a student intern, you must know how to set the table properly making sure all items are arranged in order
  

• I was assigned at section Adya 3 to collect dirty plates and unused tableware or silverware from the guest
  table.
  
  

• This is the last day of Buffet Ramadan in Adya Hotel.

• I was assigned to wipe the jug to put on the table. I need to make sure all the jug that is being wiped is in a clean state by using a dry towel

• Wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition

9/4/24(Tuesday)

-OFFDAY-

10/4/24 (Wednesday)

This is first day for Hari Raya Aidilfitri. I was assigned to the evening shift from 3 to 11 pm. For today I was given a task at the Jelapang restaurant to take care of the ala carte. For today task that I must learn greeting guide for restaurant telephone calls:

• How to pickup call from Room Service: Firstly greeting with Assalamualaikum, Good Morning@Good Evening Room Service, Huda speaking, How may I assist you

• After pickup the phone, make sure the first thing is to get the guest room number if the telephone call received is from a guest room call so that anything missed can be called back

• After the phone number has been recorded, if the guest gives feedback for the order: Example

  Room 7001

  1x Jelapang Fried Rice

  1x Lamb grill

  1x Nescafe ice

  1x Orange juice

• After the guest has placed the order, make sure as a waitress to repeat the guest's order with the sentence "sorry Sir/Madam can I repeat the order Sir/Madam for certainty"

  After repeating, give the recommended amount of time for the kitchen to prepare the food that has been ordered, Example: For information Sir/Madam for the time it takes to prepare the food Sir/Madam is Half & Hours.. Thank you Sir/Madam Assalamualaikum

• After that, write down the food ordered in the captain's order and keep the white paper and take the yellow and red paper and go straight to the kitchen, when the bell rings it means the food is ready and ready to be served to the guests ( make sure the food is in good condition before being served)

11/4/24 (Thursday)

-PUBLIC HOLIDAY HARI RAYA PERTAMA

12/4/24 (Friday) Shift 3pm-11.00pm

• I need to know the all the menu in Jelapang restaurant such as ala carte menu , Shellout menu, citarasa menu, steambot menu.

• For today I learned how to take the order when guests dine in a restaurant:

• Firstly, greeting guest and usher guest to the table and give the menu book

• Prepare paper and pen to take the guest's order, ask the guest if the guest is ready to make an order. After guest make an order, directly write down the food ordered on captain order by write time, date, how many pax, who is the server and where guests dine in (for example in the restaurant put no table, if outside put Alfresco if Room Service put RS. Then, fire food ordered to the kitchen.

• Every guest who dines in the restaurant must serve ice water to them
  
  13/4/24 ( Saturday)

-PUBLIC HOLIDAY HARI RAYA KEDUA-

14/4/24(Sunday) Shift 3pm-11.00pm

• Greeting guest, usher guest when they coming to dine in restaurant

• Take guest order and served guest

• Served ice water to guest that dine-in in Jelapang Restaurant

• At 10.30pm, I need to setup back the table by remove the table cloth and setup the cutleries and bb plate for breakfast

• I need to wipe plate and cutleries with hot water.

15/4/24(Monday) Shift 3pm-11.00pm

• For today I learned how to setup mockup steambot and grill dinner

• Steambot and grill in Adya Hotel is platter concept .

• Firstly place the dessert plate in the middle, after that from the right place the chopsticks on top of the Chinese spoon and place the dinner spoon on the right and the fork on the tissue on the left, after that the soup cup and saucer are arranged on the dessert plate and the coffee cup and teaspoon on the right and put the goblet on the right next to the soup cup.

• Next prepare serving gear, stove, hotplate with oil placed around it and prepare six saucers and teaspoons on the table to put 6 types of sauce, namely Thai sauce, chili sauce, tomato sauce, garlic oil, blackpepper sauce and chopped chili

16/4/24 (Tuesday)

-OFFDAY-

• I have learn how to greet guest through the phone
  Greeting steps for telephone calls in Front Office Department: "Thank you for calling Adya Hotel Langkawi, Huda speaking, How may I assist you. This is greeting for telephone calls from outside. Then, "Thank you for calling reception, Huda speaking, How may I assist you. This is greeting for telephone calls from hotel rooms.
  
• I have learn how to greet the guest when the guest arrives at the lobby or reception with hands are placed on the chest while saying Assalamualaikum/Good Morning/Good Afternoon/Good Evening and greet them with full of smile.
  
• They also asked me to memorize some important information of the hotel such as the check in time (3pm), checkout time (12pm), breakfast time from 7am to 10pm, the facilities operating hours( swimming pool operating to 7am to 7pm, gym or fitness center operating 7am to 10pm and Spa operating from 10am until 6pm (closed in Monday for spa).
  

• For today, Mr Burn as Front Office Executive has introduced the system used in Front Office Department namely IFCA
  
• I have learn how to make check out process
  Check out process:
  
  1. When the guest arrived at counter, firstly greeting them and guest give the room key
     
  2. Check in the system whether the guest has a deposit or pending payment.
     
  3. After that, paging the room number in Buzz apps. Example " Housekeeping, 1001 checkout". Then ask the guest to sit for a while for checker from housekeeping to check the room
     
  4. If guest have pending payment, ask them to settle the payment. Telling the guest whether to pay by card or cash. If the guest has a deposit, you can ask the guest if they agree the charges being deducted from the deposit or not. If guest agree, can proceed.
     
  5. After checker said the room is clear, return the deposit to the guest. Make sure it is written in the paid out voucher receipt and ask for the guest signature.
     
  6. Then, do the cashiering. Click at the paid out cash and put the reference number and then print the receipt. Lastly click at overall all folio to check out of the room.
     

• I have learn how to issue the key room.
  Issue key room process:
  
  1. Issue to ADEM Smart Lock System or Guest Card
     
  2. Put 00 in column Name and ID no
     
  3. Then in Option column, select one or two for the card you want to issue, and click duplicate
     
  4. In Parameter column , select how many days the guest stayed in hotel, After that put the number of room key as example "1005". Then, click in issue and put the card on the space. If you want to make sure the guest card you issue is correct you can click in column "Read" and put the card.
     
• I do the checkout process
  
• Greeting the guest
  
• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.
  

• I do the checkout process.
  
• Answered for external and internal calls.
  
• For external calls, if the guest call to make room booking send to reservation team. For example, after greeting the guest and listening to the request from the guest, you can speak like this " Okay Sir/Madam I will transfer you to reservation, then press the hold button and put extension number 704 or 705 and press transfer. If guest want to book the ballroom or meeting room send to sales department and also if there are other requests related to that department, press the extension number of that department.
  
• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.
  
• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning
  
• All the request and complaint must record in the book provided by putting the room number, reason, time and person that working in that time.
  
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.
  
  
  

• For today Mr. Burn teach me how to make check-in process. Check-in process or registration:
  
  1. First of all, greet the guest when the guest arrives at the lobby or reception with hands are placed on the chest while saying Assalamualaikum/ Good Morning/Good Afternoon.
     
  2. Asking the guest in whose name the room booking was made and get their IC for local and passport for foreigner guest. Then, check on the system. Make sure the name in the system is the same as in their identity card. *For local guests, you can get their phone number first, and key in into guest profile before printing the registration card.
     
  3. Print the registration card and copies their IC or passport. Then, give the registration card to guest to put their phone number and guest signature.
     
  4. Check the Cores form booking or booking information at the expected arrival of guest. Check the room payment, Langkawi Tax or city tax, Tourism tax whether if guest paid or don't paid. The information that I have to remember have two taxes namely Langkawi tax or city tax which costs Rm 3 per night (For local and foreigner) and Tourism tax costs Rm 10 per night (For foreigner only).
     
  5. After that, collect the deposit RM100 and the room payment and tax if guest don't paid yet. If all the payment settle just collect deposit only. For deposit can pay by cash and credit card only. For credit card we have to make the pre-authorize for the deposit. But the tax can pay by cash/ debit card/ credit card. Then, Record the deposit/ room payment/ tax in the official receipt for example put the guest name, the amount to be paid, what the payment is for and our signature. For official receipt is use if guest pay with cash only. After that, give the official receipt to guest and said
     " Make sure you keep this receipt and return back when you check out for refund the deposit".
     
  6. Then activate card or issue the room key
     
  7. After that, give room key to the guest and explained the information, as example " This is your room key, your room in fifth floor and the room number is 20 (5020) include breakfast, the breakfast start 7 am until 10am at Jelapang Restaurant over there and the lift lobby here, for WiFi is open no password".
     
  8. After that, directly check in guest in the system and remarks "2keys" at guest profile if you give two key" to the guest
     
  9. Edit registration in billing instruction column such as " DEPO+LGF+TTX RM***/OR( put the reference number in OR). Then charges Langkawi tax and tourism tax also.
     

• I do the check-in and check-out process.
  
• Answered for external and internal calls.
  
• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.
  
• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning
  
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.
  
• Issue the room keys
  

• I do the check-in and check-out process.
  
• Answered for external and internal calls.
  
• Answered for internal call. In house guest request for makeup room, towels ,toothbrush or dentil and replenishing the amenities in the room.
  
• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning
  
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.
  
• Issue the room keys
  

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

25/4/24(Wednesday)

-OFFDAY-

26/4/24(Thursday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

27/4/24(Friday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

28/4/24(Saturday)

-For today, Mr Burn teach how to make reservation

Reservation/Booking process:

1. Guest call from outside or walk-in directly hotel. Asking guests about check-in and check-out dates (Choose the dates in system)

2. Asking the guest which the room and view that they want and also wants include breakfast or not. In Adya Hotel we have Superior Town View, Deluxe Seaview, Executive

3. Then, click add to reservation

4. Fill the details such as R name( guest name), R type (choose check-in), get the contact person, if the guest Walk in (key in "self"), if online booking(key in booking ID)

5. In column travel agent such as put " Agoda/ Booking.com). In Source column key in OTA for online booking and walk in guest ( choose Hotel Direct Individual). Then, in segment column key in such as (walk in/OTA)

6. In billing instruction stated * All paid account (guest have to pay directly in hotel) / Room to Agoda means to guest make online booking and have paid.

7. In Remarks column( put the price of room sold when we deal with the guest when booking) such as * room price/ PPRN(per room per night)/ DSV (types of room) and state if have another request (add extra bed)

8. Untick print rate and directly save

29/4/24(Sunday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

30/4/24(Monday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

31/4/24(Tuesday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

1/5/24(Wednesday)

-OFFDAY-

2/5/24(Thursday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

3/5/24(Friday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning and sink was clogged.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

4/5/24(Saturday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

5/5/24(Sunday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

  
  

6/5/24(Monday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels , replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding safety box not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys.

• Greeting the guest with full of smile and politely

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning, sink was clogged, iron and iron board not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping and also paging the complaint about the room to maintenance.

• Issue the room keys

8/5/24(Wednesday)

-OFFDAY-

9/5/24(Thursday)

• I do the check-in and check-out process.

• Greeting the guest with full of smile and politely

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the shower in toilets not functioning, sink was clogged, iron and iron board not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping.

• Issue the room keys

10/5/24(Friday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping.

• Issue the room keys

• Running air conditioning in room hotel before guest coming.

11/5/24(Saturday)

• I do the check-out process

• I do the check-in process for My Passion, Kementerian Kemajuan Desa and Jabatan Perhutanan. Make sure get their telephone number and remark arrived if they come before 3 pm.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping.

• Issue the room keys

• Running air conditioning in room hotel before guest coming.

12/5/24(Sunday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping.

• Issue the room keys

• Running air conditioning in room hotel before guest coming.

13/5/24(Monday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request and complaint about iron from guest to housekeeping.

• Issue the room keys

• Running air conditioning in room hotel before guest coming.

• In the morning, the staff ask to me to check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

15/5/24(Wednesday)

-OFFDAY-

16/5/24(Thursday)

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

17/5/24(Friday)

• Every morning, I will check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Running air conditioning at the Suite room hotel.

18/5/24(Saturday)

• In the morning, the staff ask to me to check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the sink was clogged

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

19/5/24(Sunday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• For today, I get the experience to handle guest that refuse to pay deposit. The solution of this situation just explained properly to guest about the deposit payment is important for hotel security and we refund back when check-out time. This is because many cases that happen some guest do not pay the room service and do not coming to counter to make any payment. After explaining we hope the guest understand the situation and make payment for deposit.

20/5/24(Monday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest wants to use for our meeting room and ballroom to make event. This situation just transfer calls to sales department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Greeting guest with hand placed at the chest when guest come to reception and say Assalamualaikum/Good Morning/Good Afternoon, may assist you with full of smile politely.

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest request for quotation from hotels. This situation just transfer calls to sales department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Running air conditioning in Suite rooms before VIP guest coming to hotel.

22/5/24(Wednesday)

-OFFDAY-

23/5/24(Thursday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest request for quotation from hotels. This situation just transfer calls to sales department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

24/5/24(Friday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• For today I learn how to handle guest with the situation that room payment of guest is not paid by travel agent to hotel. For this situation, Firstly, try to calm the guest and feel the situation" I am understand the situation happen". Secondly explained properly and try to solve the problem by telling the guest to pay half the room price before check-in the guest because this is procedure of the hotel. If they refuse to pay directly refer to manager to handle the situation happen.

25/5/24(Saturday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest for reservation This situation just transfer calls to reservation department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

26/5/24(Sunday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest about reservation. Then transfer to reservation team.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

27/5/24(Monday)

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest request for quotation from hotels. This situation just transfer calls to sales department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air-conditioning in room not functioning

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

29/5/24(Wednesday)

-OFFDAY-

30/5/24(Thursday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

31/5/24(Friday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Greeting guest with hand placed at the chest when guest come to reception and say Assalamualaikum/Good Morning/Good Afternoon, may assist you with full of smile politely.

• Check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered the calls from outside guest request for quotation from hotels. This situation just transfer calls to sales department

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Running air conditioning in Deluxe Room before guest coming to hotel.

2/6/24(Sunday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

3/6/24(Monday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

4/6/24(Tuesday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Answered the complaint from the in-house guest regarding the air conditioning not functioning.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

5/6/24(Wednesday)

-OFFDAY-

6/7/24(Thursday)

• check the room key and make sure all the room key are available accordingly to the system.

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

7/6/24(Friday)

• Today all intern had briefing with manager of Front Office Department, Madam Shatirah regarding the internship experience, update information, promotion in Front Office,

• I do the check-in and check-out process.

• Answered for external and internal calls.

• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.

• Record the request and complaint in the book that provided.

• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.

• Issue the room keys

• Greeting guest with hand placed at the chest when guest come to reception and say Assalamualaikum/Good Morning/Good Afternoon, may assist you with full of smile politely.
• Check the room key and make sure all the room key are available accordingly to the system.
• I do the check-in and check-out process.
• Answered the internal and external calls
• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.
• Record the request and complaint in the book that provided.
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.
• Issue the room keys

• Check the room key and make sure all the room key are available accordingly to the system.
• I do the check-out process and check-in process for group from Pejabat Daerah Tanah Gombak 
• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.
• Record the request and complaint in the book that provided.
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.
• Issue the room keys

• I do the check-in and check-out process.
• Answered for external and internal calls.
• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.
• Answered the complaint from the in-house guest regarding the sink was clogged
• Record the request and complaint in the book that provided.
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.
• Issue the room keys

• I do the check-in and check-out process.
• Check in for guests who want to extend the room and update in the system. Make sure guests make reservations online or ask them if they want to make reservations directly with the hotel.
• Learn about sale offline method. 
• Answered for external and internal calls.
• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.
• Answered the complaint from the in-house guest regarding the Tv had no signal
• Record the request and complaint in the book that provided.
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.
• Issue the room keys for group from My Passion (returning group guest)

• Greeting guest with hand placed at the chest when guest come to reception and say Assalamualaikum/Good Morning/Good Afternoon, may assist you with full of smile politely.
• Check the room key and make sure all the room key are available accordingly to the system.
• I do the check-in and check-out process.
• Answered the internal and external calls
• Answered for internal call. In house guest request for makeup room, towels, toothbrush, replenishing the amenities in the room.
• Record the request and complaint in the book that provided.
• Then, paging in BUZZ or use walkie talkie to tell about request from guest to housekeeping.
• Issue the room key 

14/6/24 (Friday)

• First day assigned at Housekeeping Department

• I have assigned to assist Mrs Zubaidah to clean the room. As a first time housekeeper, Mrs Zubaidah guide me to clean the bathroom. For the trainee task will be more focus in cleaning the bathroom.

  The SOP to clean the bathroom is:

  • Throw the rubbish

  • Pickup the dirty linen been used by guest

  • Clean sinks and toilet bowls with multi-purpose spray in the area

  • scrub the sink and toilet bowl with pad

  • start wiping from top to bottom from the sink until floor with clean and dry wiping cloth

  • Top up toilet amenities which is one sanitary pad, one shower cap, one shampoo and two soap with one soap at soap dish for deluxe room.

  • For executive room, the amenities is two toothbrush, one comb, one shaving kit, two sanitary pad, two shower cap, one cotton bud, two body wash, two shampoo, two body lotion and three soap.

  • Meanwhile for suite room is two toothbrush, two comb, two shaving kit, two sanitary pad, two shower cap, two cotton bud, two body wash, two shampoo, two body lotion and three soap.

    The SOP to wipe the furniture:

  • wipe the furniture based on the clockwise start from door, luggage rack, shoe rack , closet, cabinet television , frame, table, bedside table, head of the bed and lastly frame

    The SOP to wipe the mirror:

  • spray the vision at the mirror and wipe with the wiping cloth. There are four mirror to wipe which is toilet mirror, mirror next to toilet, mirror at cabinet television and sliding door

    The SOP to vaccum:

  • vaccum start from balcony, sliding door, toilet and until the entrance area.

15/6/24 (Saturday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

16/6/24 (Sunday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

17/6/24 (Monday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

18/6/24 (Tuesday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

19/6/24 (Wednesday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

20/6/24 (Thursday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

-OFFDAY-

22/6/24 (Saturday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

23/6/24 (Sunday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

24/6/24 (Monday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

25/6/24 (Tuesday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

26/6/24 (Wednesday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

27/6/24 (Thursday)

• For this week I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

28/6/24 (Friday)

-OFFDAY-

29/6/24 (Saturday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

30/6/24 (Sunday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

• For today I had assigned to assist Mrs Khadijah at floor 4

• Mrs Khadijah teach me to do the bed making.

  Bed making process:

• The first step is spread one bedsheet on the bed and folding it in envelope way

• Next lay the insert cover with duvet and folding also in envelope way

• On the top, lay the bed runner and put the instruction paper such as price of furniture and warning burn carpet paper on it. Lastly,put the pillow with the opening points towards the sliding door

2/7/24(Tuesday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

3/7/24(Wednesday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

4/7/24(Thursday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

5/7/24(Friday)

-OFFDAY-

6/7/24(Saturday)

• Every morning,before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

7/1/24(Sunday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

9/7/24(Tuesday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

10/7/24(Wednesday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

11/7/24(Thursday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

12/7/24(Friday)

-OFFDAY-

13/7/24(Saturday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

14/7/24(Sunday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

16/7/24(Tuesday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

17/7/24(Wednesday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

18/7/24(Thursday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

19/7/24(Friday)

-OFFDAY-

20/7/24(Saturday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Assist Mrs Yana at floor 10

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

21/7/24(Sunday)

-MEDICAL LEAVE-

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

23/7/24(Tuesday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

24/7/24(Wednesday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

25/7/24(Thursday)

• Every morning, before start clean the room, I need to close the light and mop in front of the guest lift

• Making bed in the room

• I clean the bathroom and top up the amenities, I need to make sure the toilet is dry, clean and fragrant

• Wipe all the mirror

• I vaccum the hotel room based on the SOP

26/7/24(Friday)

-OFFDAY-

27/7/24(Saturday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

28/7/24(Sunday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

30/7/24(Tuesday)

31/7/24(Wednesday)

1/8/24(Thursday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

2/8/24(Friday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

3/8/24(Saturday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

4/8/24(Sunday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

• For today, I was assigned a week to the evening shift 3pm until 11pm with Mr Mazlan

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

6/8/24(Tuesday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• I need to help the maid staff to clean the hotel room due to the many checkouts

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

7/8/24(Wednesday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

8/8/24(Thursday)

• For today, I was assigned a week to the evening shift 3pm until 11pm

  Evening shift task:

• I need to take all the linen trolleys on each floor and bring the trolleys down to office for the linen sorting process

• I need to separate each dirty linen based on the type of linen, for example bath towel, bathmat, face towel, hand towel, bedsheet. After sorting out the dirty linen, I have to count and record on a blank piece of paper the amount for each type of linen and record it again on the linen form. Then calculate all the total linen to be sent to capital laundry. All linen must be placed in plastic

• I need to help the maid staff to clean the hotel room due to the many checkouts

• At 6.30 pm, we need turn on lamp and close the window at every floor

• send guest request according to Front office paging at walkie talkie or guest call from room

• Before 11pm, I send the trolleys with the amenities, towel, to overnight shift front office, so that they can send the request that make by guest

9/8/24(Friday)

-REPLACEMENT OFFDAY 2/8

10/8/24(Saturday)

-PH HARI RAYA HAJI 1-

11/8/24(Sunday)

-PH HARI RAYA HAJI 2-

12/8/24 (Monday)

-PUBLIC HOLIDAY-

13/8/24 (Tuesday)

-PUBLIC HOLIDAY

13/8/24(Tuesday)

14/8/24(Wednesday) Shift 7am-3pm

• In morning shift, as a student intern, I must know how to set the table properly and making sure all items are arranged in order such as cutleries on table (items that need to be set up on the table such as placemath, dinner knife, dinner spoon and fork and tissue, flower).

• Assist guest if they need help

• Collect the dirty plates and unused tableware from the guest table

• Wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition

15/8/24(Thursday) Shift 7am-3pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station B and collect the dirty plates and unused tableware from the guest table.

• Wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition

• Setup the table again for ala carte

16/8/24(Friday)

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station B and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• After breakfast, I was give task to wipe all the cutleries by using the technique of soaking the cutleries in hot water before wiping with a clean and dirty towel. Then, rearrange all the cutlery at each station

• At 7pm I need to backup buffet dinner group Jabatan Akauntan 25 pax, Universiti Islam 17 pax and need to serve Chinese set dome for group My Passion 46 pax.

• At 10.30pm I get task to wipe plates, bowl, soup cup.

17/8/24(Saturday)

• By today I assigned at Alfresco and I need to setup cutleries before guest is coming

• Collect the dirty plates and unused tableware from the guest table.

• After the breakfast, I need to make sure the alfresco area is clean and organized by putting things back in order, wiping the table and sink.

• Then, I get task to wipe cutleries

18/8/24(Sunday)Shift 6am-2pm

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• Packing food for guests request to pick up the breakfast at 6.20am.

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Assigned at station B and collect the dirty plates and unused tableware from the guest table.

• After the breakfast I get task to wipe plates, cereal bowl, soup cup and coffee cup until finished and make sure they are in a clean condition

• I need to setup table for buffet lunch Perpustakaan Negara Malaysia (32 pax). Then, need to pour ice water into a goblet and cordial water into a rock glass

  
  

19/8/24 (Monday) Shift 6am-2pm/ OT 7pm-11pm

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• Do the tagging food for every food and beverages in buffet line and every food section.

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Assigned at station A&B and collect the dirty plates and unused tableware from the guest table. Then, I have to setup the table again for turnover guest

• Then, I get task to wipe cutleries

• At 7pm, I need to backup buffet dinner group Perpustakaan 32 pax, group Jabatan Pendidikan 103 pax and group PDRM 44 pax

20/8/24(Tuesday) Shift 7am-3pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A&B and collect the dirty plates and unused tableware from the guest table.

• Setup the table again for ala carte

• wipe all the cutleries by using the technique of soaking the cutleries in hot water before wiping with a clean towel. Then, rearrange all the cutlery at each station

For breakfast today I have assigned as Buffet Manager,

Task for Buffet Manager that I have to do and learned:

• make sure every food served uses a certain sauce, make sure the sauce is right & appropriate

• ensure that the buffet line is clean and tidy & the food is refilled

• under liner serving gear needs to be changed every time it gets dirty

• make sure the food tag of a food is tagged with the correct name of the food

• ensuring that each plate is always available for guest use in the top drawer to make it easier for guests not to have to bend down to pick up the plate

• Double check or prepare a soy sauce jug and salt&pepper ready at the bar, for guests who order halfboiled eggs to make it easier to directly pick up and serve

• prepare coffee, tea and cordial if it runs out and just keep topping up

• last call to guests before closing the buffet

• After breakfast is over, clearing all the equipment at the buffet line and make sure buffet line is clean and tidy

22/8/24(Thursday) Shift 7am-3pm

• For today I assigned at station B, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• After breakfast, I was give task to wipe all the cutleries by using the technique of soaking the cutleries in hot water before wiping with a clean towel. Then, rearrange all the cutlery at each station

• I have learned how to setup table for Chinese set Dome Style. The step to setup is, first I need to put the cutleries which is is table spoon, chopstick, chinese spoon, coffee and cup and saucer at the right side and then tissue, table for and bb plate at the left side. At the central, put the dessert plate and place a rice a bowl on top of the dessert. At the on side, I need to put soup cup and saucer. I also need to put goblet and serving gear at the table

23/8/24(Friday)

-OFFDAY-

24/8/24(Saturday) Shift 3pm-11pm

• For today I have to take care Buffet Hitea group Kolej Vokasional 70 pax at Jelapang Restaurant

• I need to clear the dirty plate and setup it back for buffet dinner Kementerian Perdagangan Dalam Negeri Kos dan Sara Hidup 63 pax. After this I fill up the water in goblet and rockglass for buffet dinner

• Then, need to clean up the dirty plate on table guest and setup back the cutleries after they leave the table

• At 10.30pm, I need to setup back the table by remove the table cloth and setup the cultleries and bb plate for breakfast

• I need to wipe the plate.

25/8/24(Sunday) Shift 7am-3pm/ OT 7pm-11pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• At 10.30 am, I need to put tablecloth on table and setup back for buffet lunch for group KPDN (63pax)

• After breakfast, I was give task to wipe highball, rockglass, goblet glass, coffee cup, soupcup and then rearrange the glass based on its rack.

• 
  

26/8/24 (Monday) Shift 7am-3pm/ OT 7pm-11pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• At 10.30 am, I need to put tablecloth on table for ala carte dining

• I need to backup BBQ buffet Dinner for RAM Travel&Tours SDN BHD at Adya 1&2

• I need to do clearing plate on guest table and lastly, need to wipe plate after the event

27/8/24(Tuesday)

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station B and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• For today I learned how to setup table for dome style for lunch group Jabatan Perkhidmatan Awam (29 pax)

• Every morning, I need to make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Open the buffet food cover, all the condiment and salad bowl before guest is coming for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table.

• After breakfast time, I need to setup back by put the table cloth for every table and setup the cutleries and bb plate

• Then, I need to assist staff to setup dome lunch in round table for group JPA (29 pax)

• Then, I need to wipe the highball, rockglass, goblet, coffee cup and soup cup and then arrange the glass based on the rack with Encik Suhail

29/8/24(Thursday) (Shift 7am-3pm)

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• I need to give comment card to guest to know more about guest feedback

• After the breakfast, I need to setup back by put the table cloth for every table and setup the cutleries and bb plate for ala carte dining.

• I need to wipe all the cutleries by using the technique of soaking the cutleries in hot water before wiping with a clean towel. Then, rearrange all the cutlery at each station

• By today we have training about interpersonal communication by cik huda.

-OFFDAY-

31/8/24(Saturday) Shift 6am-2pm)

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• I learn how to make coffee and tea, For coffee, put the half of coffee grounds in the cloth filtrator and then put the hot water with cloth filtrator in the coffee boiler and the nail in the heater was used as a benchmark.

• Meanwhile for the tea, put the half of tea grounds in the cloth filtrator and then put the half of hot water with cloth filtrator in the tea boiler to make sure the tea is not thick and after that just put the hot water only in the tea boiler with the nail in the heater was used as a benchmark.

• Then, I have to bring the juice from the chiller and pour it in the water dispenser

• For today I have assigned as Buffet manager, I need to make sure buffet line in good condition.

• By today, we have training about restaurant opening by cik huda

1/9/24(Sunday) Shift 3pm-11pm

• Answered calls for room service

• Taking order for guest dining in restaurant

• I fold tissue for room service

• I also learn to setup for set citarasa for 2 pax which is fold the crown napkin and need to setup cutleries, bb plates and goblet and rock glass.

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all the plate

2/9/24 (Monday) Shift 3pm-11pm

• Taking order for guest dining in restaurant

• I fold tissue for room service

• I need to pour ice water into a goblet and water cordial rock glass for buffet dinner group Pejabat Mara which is 108 pax

• I also learn to setup for shellout which is the table need to be cover with mahjung paper and plastic. And need to put the bb plates and tissue with dinner fork and dinner spoon. The goblet also need to put.

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all cutleries.

3/9/24(Tuesday) Shift 3pm-11pm/ OT 7am-10am

• By today morning I need to backup breakfast ,make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Assigned at station A&B and collect the dirty plates and unused tableware from the guest table.

• In evening shift, I need to setup for shellout in house guest 2 pax

• Taking order for guest dining in restaurant

• Answered calls for room service

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all cutleries.

• For today, I was given the task of arranging rock glass and goblets on the table for the buffet dinner group Nexus (43 pax) and pour ice water into goblet and cordial into rock glass.

• In evening shift, I need to setup for shellout outside guest 2 pax

• Taking order for guest dining in restaurant

• Answered calls for room service

• At 10.30pm, i need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all plates

5/9/24(Thursday) (Shift 3am-11pm)

• For today, we have Steambot Grill Dinner for Nexus Corp group (75pax) and dinner dome set Jabatan Pendidikan Politeknik &Kolej Komuniti (23 pax)

• I have assigned to take care of Steambot Grill Dinner for Nexus Corp group at Alfresco, the task that I have to do:

  • When guests come, you need to pour tomyam and chicken soup in the hotplate container and open the stove

  • Then, serve a set of fried rice and fruits to the guest table

  • Always observe if there is a guest request to refill soup or want to add any sauce

  • I need to serve tea for each guest

  • After the Steambot is finished, I need to clearing all plates and the equipment.

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all plates, bowl and cutleries

  
  

6/9/24(Friday)

-OFFDAY-

7/9/24(Saturday)(Shift 6am-2pm)/ OT 7pm-11pm

• For morning shift 6am, I need to turn all the lights in restaurant and Alfresco

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• Today I make coffee and tea for breakfast and bring the juice from chiller and pour it in the the water dispenser

• Open the buffet food cover, all the condiments and salad bowl before guest is coming for breakfast

• I have assigned at Station A with Cik Huda and collec the dirty plates and unused tableware from the guest table

• I need to setup back by put the table cloth, rock glass, goblet ready for buffet lunch Jabatan Pendidikan Politeknik and Kolej Komuniti 40 pax, Jabatan Imigresen 41 pax

• After breakfast, I need to wipe all cutleries with cik Alyysa

• For today I need to backup Steambot and Grill Dinner Imigresen group 50 pax at alfresco

• Counting linen for evening shift

8/9/24(Sunday)( Shift 7am-3pm)

• For today I assigned at station A, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

9/9/24(Monday)(Shift 3pm-11pm)/ OT 7am-10am

• For today, I need to backup breakfast for 175 pax

• For evening shift, we have buffet Dinner Jabatan Akauntan 48 pax

• Clearing the dirty plate and unused tableware from guest table

• Taking order and serve food for ala carte dining at restaurant

• Answered call for room service

• Setup table for Citarasa 6 pax and in house Steambot 7 pax

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all plates

10/9/24(Tuesday)( Shift 7am-3pm)

• For today I assigned at station B, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• setup table for chinese set dinner for group My Passion

• setup table for buffet lunch Jabatan Akauntan Negara Malaysia 48 pax

• After breakfast, wipe all cutleries with Maslina

• For today I assigned at station A, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• Setup table for buffet lunch Jabatan Akauntan group 83 pax

• After breakfast, I need wipe all the cutleries and rearrange all the cutleries at each station.

• For today, I need to backup Steambot and Grill Dinner Group Jabatan Akauntan 83 pax at Alfresco.

12/9/24(Thursday) ( Shift 7am-3pm)/ OT 3pm-5pm

• For today I assigned at station A, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• Setup table for buffet lunch Jabatan Akauntan group 83 pax

• After breakfast, I need wipe all the plates

• At 3pm until 5pm , I need to help the staff FNB to setup mise place for Birthday decoration booking for tonight.

13/9/24(Friday)

-OFFDAY-

14/9/24(Saturday) (Shift 6am-2pm)

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• I need to put tagging for each food at the buffet line

• I have assigned at station B, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• After breakfast, I need wipe all the cutleries and rearrange all the cutleries at each station.

• At 12pm, we have breakfast dome for Pejabat Daerah Langkawi at Alfresco

• I have been given the task of taking water orders for VIP guests and serving the drinks

• Then, I get task to wipe and refill the sugar bowl. For small sugar bowl it consist six white sugar and six brown sugar while for big sugar bowl it consist seven white and seven brown sugar

  
  

  
  

15/9/24(Sunday) (Shift 6am-2pm)

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• I need to refill the juice to water dispenser

• I need to put tagging for each food at the buffet line

• I have assigned at station A, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

16/9/24(Monday) Shift 7am-3pm

• I have assigned at Alfresco, before breakfast time starts, I need to make sure that the station that is guarded by all MEPs is ready for breakfast, service tray, wiping cloth & plate base & spray bottle, tissues, cutlery

• check all the station tables, make sure the settings are complete and ready for guest breakfast

• collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• I need to ensuring the condition of the sink, tables, chairs at Alfresco area is always clean, orderly and tidy

• Clearing the trolley and send it to steward station at kitchen

• After breakfast, I was give task to wipe highball, rockglass, goblet glass, coffee cup, soupcup and then rearrange the glass based on its rack.

17/9/24(Tuesday) Shift 7am-3pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and B and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• Give the comment card to guest for feedback quality service at restaurant

• At 10.30 am, I need to put tablecloth on table for ala carte dining

• Help to setup Chinese set for dinner group My Passion

• After breakfast I need to wipe all the plates and make sure it clean.

• At 2.45pm have briefing with manager food and beverages Mr Shaufie and team Fnb.

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• After breakfast, I help staff Fnb to setup dome lunch for seven round table group Unversiti Tun Hussein Onn (60 pax

• I need to wipe all the plates and make sure it clean

• Counting linen for morning shift

19/9/24(Thursday) (Shift 7am-3pm)

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• After breakfast, I need to put on table cloth and set up cutleries, rock glass, goblet for mini buffet lunch Universiti Tun Hussein Onn (40 pax)

• I need to wipe all the plates and make sure it clean

  
  

20/9/24(Friday)

-OFFDAY-

21/9/24(Saturday) (Shift 7am-3pm)

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• I need to put table cloth and setup the table for ala carte dining.

• I get task to wipe all the plates and make sure it clean

• For today I have been given extra task for refill sugar bowl

22/9/24(Sunday)

-PUBLIC HOLIDAY HARI KEMERDEKAAN-

23/9/24(Monday)

-PUBLIC HOLIDAY HARI MALAYSIA-

24/9/24(Tuesday)(Shift 6am-2pm)

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• I need to put table cloth and setup the table for buffet lunch Institut Penyelidikan Perhutanan Malaysia (60pax)

• Then, I get task to wipe all the plates and make sure it in clean condition.

25/9/24(Wednesday)(Shift 6am-2pm)/OT 7pm-11pm

• For morning shift 6am, I have to turn on all the lights in the restaurant and alfresco.

• I have to take the key bar and the list of guest name at the reception and open the door at section bar

• I also need to make sure the serving gear at the buffet line is enough and have to put the bowl and saucer at the noodle station, dessert plate at Roti Canai stall and Egg station.

• I refill the juice to water dispenser

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• Then, I get task to wipe cutleries and rearrange the cutleries at every section

• At 7pm until 11pm I need to backup buffet dinner group Kementerian Kesihatan(KKM) 56 pax and Chinese dome set for group My Passion (27 pax)

26/9/24(Thursday) Shift 7am-3pm

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at Alfresco and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• At Alfresco, I need to make sure the sink is always clean and for the table cloth round table if there is dirt make sure it is changed especially at the table where the HOD always sits. Make sure the chair and table are always clean

• At 10.30 am, I need to put tablecloth on table and setup back for buffet lunch for group Kementerian Kesihatan(KKM) 56 pax

• I was give task to wipe all the cutleries by using the technique of soaking the cutleries in hot water before wiping with a clean towel. Then, rearrange all the cutlery at each station

  
  

27/9/24(Friday)

-OFFDAY-

28/9/24(Saturday) Shift 3pm-11pm/OT 7am-10am

• Make sure all table settings are complete such as cutleries arranged according to SOP and ready for breakfast

• Usher guest to the table and assist guest of they need help

• Assigned at station A and collect the dirty plates and unused tableware from the guest table. After the guest has left the restaurant and do the clearing all table settings need to be completed again.

• I need to backup breakfast 252 pax

• Answered calls for room service

• Taking order for guest dining in restaurant

• I fold tissue for room service

• I need setup for set citarasa for 2 pax which is fold the crown napkin and need to setup cutleries, bb plates and goblet and rock glass.

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all the plate

29/9/24(Sunday) Shift 3pm-11pm

• Answered calls for room service

• Taking order for guest dining in restaurant

• I fold tissue for room service

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all the plate

30/9/24(Monday)Shift 3pm-11pm

• Answered calls for room service

• Taking order for guest dining in restaurant

• I fold tissue for room service

• At 10.30pm, I need to remove all table cloth for every table and setup it back for breakfast tomorrow

• Then, I need to wipe all the plate