Service Blueprinting (L) by https://padlet.com/crisann001/q3egvn2zmq77 Banking Service en-us 2018-04-28 17:02:50 UTC 2020-09-10 05:29:46 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lightdecrease.png Tangibles that customers are exposed to that can influence their quality perceptions crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238382 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238382 Bank Exterior crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238383 Bank's external facade
Is it welcoming? 
What does it say about the bank?
First impression to customer]]> 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238383 Reception Appearance, Employee Appearance crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238384 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238384 Service Counter / Self Service Technology crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238385 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238385 Self Service Ticket crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238386 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238386 Include all the steps that customers take part in as part of the service delivery process crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238387 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238387 Arrive at Bank for consumer banking service - Signing up of new bank account crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238388 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238388 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238389 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238389 Invisible contact employees, below the line of visibility crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238390 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238390 Those actions of frontline contact employees that occur as part of a service encounter crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238391 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238391 Service staff greets and assists customer with service request crisann001 https://padlet.com/crisann001/q3egvn2zmq77/wish/256238392 2018-04-28 17:02:50 UTC https://padlet.com/crisann001/q3egvn2zmq77/wish/256238392