https://padlet.com/timevansefc/q2irjz65axqc What do you think the role of a Technical Support person is? en-us 2018-09-03 11:04:45 UTC 2026-01-07 02:35:03 UTC hello@padlet.com https://padlet.com/timevansefc/q2irjz65axqc/wish/277300375 The role of technical support is to help the end user to resolve an issue they are having with there computer/software]]> 2018-09-03 12:32:27 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300375 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300767 A person in technical support is where they will help you with the problems with the software or the hardware. To help to sort out the problem, there are 3 levels of support. Level 1 support is where they ask you yes and no questions. Level 2 support is where they ask you more detailed questions where you have to answer in more detail. Level 3 support is where they will come out to solve the problem]]> 2018-09-03 12:34:19 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300767 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300769 To find the source and then fix problems with software that the organisation they work for have made or use though clear instructions]]> 2018-09-03 12:34:19 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300769 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300775 the role of a tech support should be to assist users encountering problems, technical support tends to be online via media]]> 2018-09-03 12:34:22 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300775 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300781 The role of technical support is to help a user who has a problem with their computer. Depending on how bad the problem is also depends on the Tier of support.]]> 2018-09-03 12:34:24 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300781 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300795 to help out a problem, which is either IT or a technical based issue which needs to fixed or changed.
 

]]> 2018-09-03 12:34:28 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300795 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300817 To provide help and support to people who are having problems with technological items such as computer systems and storage servers.]]> 2018-09-03 12:34:33 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300817 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300832 To provide clear instructions in order to solve a clients problem

]]> 2018-09-03 12:34:40 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300832 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300834 To listen, provide and support people in need of assistance to troubleshoot and solve a technical issue while further educating the person.]]> 2018-09-03 12:34:40 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300834 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300851 Tiers of support (level 1: one way questions about your problem,
level 2 more in depth talks with the technician, level 3: the technician will come and solve the problem physically.)
A technical support worker is someone who aids in the diagnostic and proceed on to solving the problem.  
task manager and cpuz is the technicians favourite software to solve common problems.
  ]]> 2018-09-03 12:34:46 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300851 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300854 The role of technical support is to help the consumer with a product which is either not working or needs fixing.]]> 2018-09-03 12:34:48 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300854 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300908 the role of technical support or technical supporters is to the help the user resolve an error with there software or PC]]> 2018-09-03 12:35:14 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300908 https://padlet.com/timevansefc/q2irjz65axqc/wish/277300950 The roles is to help other people who are having problems to try and resolve them ]]> 2018-09-03 12:35:30 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300950 kelvinatcollege https://padlet.com/timevansefc/q2irjz65axqc/wish/277300971 Someone who supports people who are having technological issues]]> 2018-09-03 12:35:37 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277300971 https://padlet.com/timevansefc/q2irjz65axqc/wish/277301520 to help provide support for a technical related issue ]]> 2018-09-03 12:38:58 UTC https://padlet.com/timevansefc/q2irjz65axqc/wish/277301520