Giaohangnhanh's workflow by Nguyen Le Trung Nghia

Step 1: Receive orders

18dh481128 — 2024-07-02 15:37:16 UTC

Customers place orders: Through channels (GHN's website, mobile apps) or partner platforms (e-commerce sites)
Automatic recording system: Order information is automatically stored in GHN's systems, including:
- Product details
- Delivery address
- Payment method
- Delivery time

Step 2: Confirm orders

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Confirmation notifications: Update order status to "confirmed" and send order confirmation notifications to the seller via email or SMS.

Step 3: Pack and prepare goods

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Staff will take goods from warehouse to pack and prepare a delivery note to deliver to the shipping department
Shop should classify goods in the warehouse by color, type and size to save time in preparing and picking up goods

Step 4: Pick up goods

18dh481128 — 2024-07-02 16:34:23 UTC

Staff coming to pick up goods: The delivery staff comes to the sender's address to pick up the goods.
Goods confirmation process:
- Check order information
- Check the goods
- Receive goods and sign for receipt
- GHN system update order status to "Picked up" and Send a notice to the buyer

Step 5: Transportation

18dh481128 — 2024-07-02 18:09:21 UTC

Classify goods according to transportation route
Deliver goods to the nearest GHN post office/warehouse
Update order status to "shipping"

Order tracking: Customers can track order status via shipping code on website or mobile apps

Step 6: Delivery

18dh481128 — 2024-07-02 18:18:09 UTC

Deliverer will call the recipient atleast 3 times to confirm the availability of receiver.
In case of unavailability, deliverer will leave a message and the deliveration will be held
GHN will comply with 1 of 3 requests from the sender, including:
- Do not allow receiver to view goods
- Show the goods - do not allow to try (max 15 mins)
- Test product (max 15 mins)
GHN will support the recipient to reschedule the delivery time (max 5 days from the first delivery date)
When receiving goods, customers need to sign to the delivery note
GHN does not apply scheduled delivery or room delivery services
GHN does not support requests that are outside GHN's regulations (Outrange the delivery scope, for example)

Step 7: Delivery confirmation

18dh481128 — 2024-07-02 18:21:11 UTC

Confirm with the customer: Confirm with the customer when the order is successfully delivered
Update status: Update the delivery status to be "delivery successful" for thge system, after the goods are delivered

Reason for unsuccessfull orders

18dh481128 — 2024-07-02 18:36:24 UTC

There are many reasons why an order cannot be delivered, such as:

the customer rescheduling the delivery date
Customer no longer need to receive the product

Rescheduling case

18dh481128 — 2024-07-02 18:38:00 UTC

In case the customer reschedules toe date, the shop owner should contact the customer again to confirm the exact time of receipt and notify the shipping unit

Canceling order case

18dh481128 — 2024-07-02 18:38:58 UTC

In case the customers cancels the order completely, the shipping unit will refund the order to the shop as soon as possible

Step 8: After-sales and customer service

18dh481128 — 2024-07-02 18:40:56 UTC

System updates: Order information will be updated for completion and storage
Feedback from customers: Businesses encourage customers to give feedback on service quality and delivery experience