https://padlet.com/nakiyahandy/q0n4j83dx16tdzav A global leader in outsourced call center services across the entire customer account lifecycle en-us 2020-09-11 01:39:18 UTC 2024-07-23 05:07:33 UTC hello@padlet.com nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737497767 2020-09-11 01:52:20 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737497767 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737509099 After reviewing the internal situation, data revealed that more employees believe that Mass Markets lacks transparency in the workplace and doesn't believe that Mass Markets' leaders are credible. Employees believe that the workplace lacks transparency due to not receiving enough information regarding different programs in the workplace. They also believe that leaders lack credibility because of having multiple opinions and giving out false information. Still, we want to know if the steps are presented to Mass Markets, would they take these necessary steps to change the environment of the workplace. ]]> 2020-09-11 01:58:19 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737509099 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737524803 -Work to increase the transparency in the workplace
-Working to add credibility to leadership]]> 2020-09-11 02:06:39 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737524803 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737552194 -Of the 32 employees that were surveyed, 88% of employees stated that they believe that Mass Markets is not transparent enough.
-Employee statistics shows that 59% of employees do not think that their leaders, such as Supervisors, Management, HR, IT, are credible.
-50% of employees say that they don't understand the mission & vision statements of Mass Markets.

]]> 2020-09-11 02:20:36 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737552194 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737575725 -Increase the transparency by 40% through open communication between leaders and agents]]> 2020-09-11 02:32:24 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737575725 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737584141 -Increase internal communication between leaders so that they are able to communicate one goal]]> 2020-09-11 02:36:43 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737584141 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737641055 -Lack of respect with employees & leadership
-Leadership not willing to take initiative to help fix problems

]]> 2020-09-11 03:08:14 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/737641055 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/761119087 Goal
-Increase the transparency by 40% through open communication between leaders and agents
Objectives
-Increase the transparency by 40% by having pre-shift meetings once a week with agents on new updates with programs
-Provide agents with more engaging tools such as surveys they can complete during their shifts to get feedback on what Mass Markets could do better to accommodate them.]]> 2020-09-19 17:06:12 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/761119087 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/761124007 Goal
-Increase internal communication between leaders so that they are able to communicate one goal
Objectives
-Provide agents with more engaging tools such as surveys they can complete during their shifts to get feedback on what Mass Markets could do better to accommodate them.
-Have management and supervisors meet every morning to discuss agents performances in order for supervisors to give out clear and correct information to agents. Doing this will require verbal communication.]]> 2020-09-19 17:12:30 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/761124007 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/782807146 2020-09-27 22:13:25 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/782807146 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/818302764 2020-10-10 02:57:08 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/818302764 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/906479789 Have face to face meetings with management
Tactics
-Schedule conference meetings once a week or everyday in the mornings to discuss daily reports, agent stat performances, and program updates]]> 2020-11-09 23:27:14 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/906479789 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925114724 Have one-on-one meetings with supervisors and agents
Tactics
-One-on-one meetings can either be face to face or through team chats to discuss daily news information about performances and program updates]]> 2020-11-15 20:44:39 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925114724 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925198257 Attitudes
-Awareness, Depth of Understanding, Perceptions, Attitudes]]> 2020-11-15 21:46:06 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925198257 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925207776 Communication Goals
-Measuring the communication goals that includes changes in awareness, depth of understanding, perceptions, and attitudes]]> 2020-11-15 21:54:06 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925207776 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925229389 I will do most of the measuring with survey polls, but I will partner with HR to conduct more online surveys through email.

Most of the measuring will take place internally. We have sufficient management, we just need them to manage the sales floor agents and understand how the agents feel about how progressive the company is or if the company is progressing. 

Measuring will take place every Monday at noon.]]> 2020-11-15 22:12:35 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925229389 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925274846 Online Poll]]> 2020-11-15 22:51:51 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/925274846 nakiyahandy https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/996580566 -Still waiting on online survey results
-Of the 32 employees surveyed, 15 expressed that Mass Markets have done better with face-to-face communication
-Of the 32 employees surveyed, 9 expressed that Mass Markets have improved their transparency regarding weekly information]]> 2020-12-08 01:22:18 UTC https://padlet.com/nakiyahandy/q0n4j83dx16tdzav/wish/996580566