1. Lesson 1: BUSINESS ENVIRONMENT (6 topics)

Deadline: 12h trưa thứ 6 21/Jun

1. Làm Homework Lesson 1: BUSINESS ENVIRONMENT (6 topics) --> 4.Quiz&Mocktest_Link office form.xlsx (sharepoint.com)

2. Study và note output của Lesson 2 --> PMPExam-2024_Lesson 2-START THE PROJECT_v1.1.pdf

Deadline: 23.00 thứ 6 28/Jun

* Engagement: rang buoc

* Monitor: giam sat

* Effeciency: hieu suat

* Effectiveness: hieu qua

* Ligitimacy: tinh hop phap

I. Identify and Engage Stakeholders

1. Stakeholders: Everythings releated to project: people, resource, budget,...

a. Diversity

b. Complexity

c. Communication technology

2. Step to engage stakeholders: 4 steps

a. Identify stakeholder: Know your takeholder

b. Plan stakeholder engagement:

- Plan to communication.

- Identifies the strategies and action required to promote productive involvement of stakeholders

c. Manage stakeholder engagement:

- Communicating and working with stakeholders to Meet their needs/expectations, address issue.

d. Monitor Stakeholder Engagement:

- Monitor and maintains or increase the effeciency and effectiveness of stakeholder engagement activities.

3. Identify StakeHolders:

* Key benefit: enables the project team to identify the appropriate focus.

**** Always tracking stakeholder whole the project.

2. Stakeholder Analysis: 5 steps

* Identify -> Analyze and Assess -> Classify or Group -> Conduct meeting -> Document details

- Salience mode???

- Power/interest grid

- Power/influence grid

- Influence/interest grid

- Salience mode

3. Level of communications: 5 levels, comunication H and V.

internal personal -> small group -> public -> mass -> social network.

4. Communication method: interactive, push, pull.

II. Plan Stakeholder Engagement:

Matrix: Unaware|Resistant|Neutral|Supportive|Leading

## 4 Processes in Stakeholder Management

1. Identify Stakeholders (STH)

   - Data Gathering Techniques

     - Stakeholder Analysis

     - Interviews

     - Document Reviews

   - Data Analysis Techniques

     - Stakeholder Analysis Matrix

     - Power/Interest Grid

     - Influence/Impact Grid

     - Salience Model

   - Data Representation Techniques

     - Stakeholder Register

     - Stakeholder Management Strategy

2. Plan Stakeholder Engagement

   - Stakeholder Management Plan

   - Stakeholder Management Strategy

   - Communication Requirements Analysis

   - Communication Technology

   - Communication Models

     - Push Model

     - Pull Model

     - Interactive Model

3. Manage Stakeholder Engagement

   - Interpersonal and Management Skills

   - Management Strategies

   - Communication Methods

   - Conflict Management

   - Collaboration Tools

4. Monitor Stakeholder Engagement

   - Stakeholder Engagement Assessment Matrix

   - Stakeholder Feedback

   - Stakeholder Relationships

   - Stakeholder Engagement Strategy Adjustments

## Tools and Techniques

1. Data Gathering

   - Interviews

   - Focus Groups

   - Brainstorming

   - Questionnaires and Surveys

2. Data Analysis

   - Stakeholder Analysis

   - Power/Interest Grid

   - Influence/Impact Grid

   - Salience Model

3. Data Representation

   - Stakeholder Register

   - Stakeholder Management Strategy

## Stakeholder Analysis Models

1. Power/Interest Grid

2. Influence/Impact Grid

3. Salience Model (Power, Urgency, Legitimacy)

## Stakeholder Engagement Strategies

1. Manage Closely (High Power, High Interest)

2. Keep Satisfied (High Power, Low Interest)

3. Keep Informed (Low Power, High Interest) 

4. Monitor (Low Power, Low Interest)

## Communication Models

1. One-Way Communication

2. Two-Way Communication

3. Effective Communication Principles

## Ground Rules for Stakeholder Engagement

1. Define Purpose and Objectives

2. Establish Roles and Responsibilities

3. Agree on Decision-Making Process

4. Ensure Transparency and Accountability

5. Manage Conflicts and Expectations

6. Continuous Feedback and Improvement


# Topic B: Form the Team

1. Organizational Structures and Roles

   - RAM (Responsibility Assignment Matrix) Ma trận Phân công Trách nhiệm

   - RACI (Responsible, Accountable, Consulted, Informed)

   - SWOT (Strengths, Weaknesses, Opportunities, Threats)

2. Team Dynamics

   - Team Stages (Tuckman Ladder)

     - Forming

     - Storming 

     - Norming

     - Performing

     - Adjourning

   - Motivation Theories

     - Maslow's Hierarchy of Needs

     - Herzberg's Two-Factor Theory

     - McClelland's Achievement Motivation Theory

3. Team Development

   - Team Charter

   - Ground Rules

   - Conflict Management

     - Conflict Resolving Styles

       - Avoiding

       - Accommodating

       - Competing

       - Compromising

       - Collaborating

4. Project Manager Leadership

   - Leadership Styles

     - Autocratic Độc đoán
     - Democratic Dân chủ

     - Laissez-Faire Tự do

   - Situational Leadership

   - Transformational Leadership

   - Servant Leadership

#Topic C: Build Shared Understanding

1. Key Terms and Concepts

   - MOU (Memorandum of Understanding)

   - SLA (Service Level Agreement)

   - SOW (Statement of Work) 

   - KPI (Key Performance Indicators)

   - DoR (Definition of Ready)

   - DoD (Definition of Done)

   - Acceptance Criteria

2. Group Decision-Making Techniques

   - Brainstorming

   - Nominal Group Technique

   - Delphi Technique

   - Multi-Voting

   - Affinity Diagrams

   - Force Field Analysis

3. The 6 Constraints of Customer Satisfaction

   - Scope

   - Schedule 

   - Cost

   - Quality

   - Resources

   - Risk

4. Kick-Off Meeting

   - Purpose

     - Introduce the project team

     - Establish common understanding

     - Align expectations

     - Communicate roles and responsibilities

     - Review key milestones and deliverables

#Topic D: Determine Project Approach

1. Project Management Development Approaches

   - Predictive (Waterfall)

   - Iterative

   - Incremental

   - Adaptive (Agile)

   - Hybrid

2. Product vs. Project

   - Product: Something that is produced, which can be replicated

   - Project: Temporary endeavor to create a unique product, service, or result

3. Project Life Cycle vs. Development Approach

   - Project Life Cycle: Phases a project goes through from start to finish

   - Development Approach: How the project work is executed and controlled

4. Agile and Scrum

   - Agile Principles

     - Individuals and interactions over processes and tools

     - Working software over comprehensive documentation

     - Customer collaboration over contract negotiation

     - Responding to change over following a plan

   - Scrum Roles

     - Product Owner

     - Scrum Master

     - Development Team

   - Scrum Practices

     - Sprint

     - Sprint Planning

     - Daily Scrum

     - Sprint Review

     - Sprint Retrospective

   - Scrum Artifacts

     - Product Backlog

     - Sprint Backlog

     - Increment

## Project, Project Management, PMO, OPM, Operations

- Project: Temporary endeavor to create a unique product, service, or result

- Project Management: Applying knowledge, skills, tools, and techniques to project activities

- Project Management Office (PMO): Centralized management of multiple projects

- Organizational Project Management (OPM): Integrating project, program, and portfolio management activities

- Operations: Ongoing production of goods and services

## Project vs Program vs Portfolio

- Project: Temporary endeavor to create a unique product, service, or result

- Program: Group of related projects managed in a coordinated way

- Portfolio: Collection of projects, programs, and operations managed as a group

## Project Types

- Waterfall: Linear, sequential approach

- Agile: Iterative, incremental approach

- Hybrid: Combination of Waterfall and Agile

## Organization

- Organizational Culture: Beliefs, values, and assumptions that influence behavior

- Organizational Communication: Formal and informal channels of information exchange

- Organizational Structure: Hierarchical, functional, matrix, or projectized

- Organizational Types: Nonprofit, for-profit, government

## Agile

- Agile Manifesto: 4 values and 12 principles

- Agile Characteristics:

  - Iterative and Incremental

  - Customer Collaboration

  - Responding to Change

  - Self-Organizing Teams

1. # Strategic Alignment

## EEF - Enterprise Environment Factors

- Organizational culture and structure

- Governance model

- Market conditions

- Stakeholder risk tolerances

- Political climate

- Competitive landscape

- Laws and regulations

- Organizational infrastructure

## OPA - Organizational Process Assets

- Processes, policies, and templates

- Knowledge bases 

- Lessons learned

- Historical information

- Configuration management

- Project closure guidelines

## Internal vs External Factors

### Internal Factors

- Organizational structure

- Policies and procedures

- Organizational culture

- Existing resources

### External Factors

- Market conditions

- Government regulations

- Economic changes

- Technological innovations

## PMI Talent Triangle

- Technical Project Management

- Leadership

- Strategic and Business Management

1. Làm Homework Lesson 3

2. Study và note output của Lesson 4

Deadline: 23.00 thứ 6 19/Jul

1. Làm Homework Lesson 4

2. Study và note output của Lesson 5

Deadline: 23.00 thứ 6 26/Jul

1. Làm Homework Lesson 5

2. Study và note output của Lesson

Deadline: 23.00 thứ 6 02/Aug