Wallace Associates by https://padlet.com/marcarder20/pyg7iwncejfk en-us 2016-05-25 07:33:38 UTC 2016-05-25 07:35:33 UTC hello@padlet.com Technical Support Specialist Job at Wallace Associates marcarder20 https://padlet.com/marcarder20/pyg7iwncejfk/wish/112467540 Technical Support Specialist
 
Waltham, MA
 
The Company
 
Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.
 
The Job
 
This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.
 
The Technical Support Specialist duties will include:
 
  • Provide technical support to clients using IM software.
  • Software installation and troubleshooting for end-users.
  • Ensure proper documentation and solutions of all tickets/incidents.
  • Assist with updates and support of e-learning programs.
  • Database and list management.
  • Assist with software testing and quality assurance and control.
  • Learning Management System administration and updates.
 
What It Takes:
 
The selected candidate will have:
 
  • Strong knowledge of MS Word including Styles and Templates.
  • Telephone technical support including remote support tools.
  • Solid working knowledge of Windows Operating Systems.
  • HTML and web site development a plus.
  • Strong written and verbal communication skills.
  • Professional demeanor and likes interaction with people.
  • Ability to solve problems and adapt to ever-changing priorities
 
Why Apply?
 
Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.
 
Applicants should contact our search firm:
 
Wallace Associates
 
positions@wallaceassoc.com
 
Wallace Associates Inc Singapore Executive Management Recruitment
 
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