There are two levels that can be worked through and we will work with you to ensure you are working at the right level for you. There are two courses available - at level 1 and level 2.

Working better together strengthens the communication and teamwork skills that your employer will value most. You'll learn to work co-operatively, support colleagues and contribute positively to day-to-day tasks.

Getting organised and delivering results enhances the skills that helps you excel in your current role and prepare for progression. Learn how to plan and prioritise tasks, communicate information clearly and manage your workload independently.

There are two levels that can be worked through and we will work with you to ensure you are working at the right level for you. There are two courses available - at level 1 and level 2.

Confident Conversations at Work

Improve how you communicate with colleagues, managers and customers.  You’ll gain skills in verbal communication, active listening, adapting tone and responding professionally.

Communicating Clearly at Work

Enhance your communication for more complex workplace situations.  You’ll gain skills in presenting information, writing clearly, giving feedback and adjusting communication to different audiences.

There are two levels that can be worked through and we will work with you to ensure you are working at the right level for you. There are two courses available - at level 1 and level 2.

Ideas and Understanding Customers

Build your understanding of customers and how to shape ideas that meet their needs.  You’ll gain skills in customer awareness, basic research, creative thinking and communication.

Marketing in practice

Develop practical marketing skills used in real businesses.  You’ll gain skills in research, analysing audiences, communicating ideas, critical thinking and presenting information.

This level 2 course helps you to understand what stress looks like, what triggers it and how to stay centred and productive when demands increase.  You will explore practical coping strategies that you can immediately apply in real workplace situations.

Learn practical techniques for managing stress and staying in control during demanding periods at work or home.

You’ll gain skills in identifying stress triggers, applying healthy coping strategies, problem solving and building resilience.

Digital Skills for Work

Available at Entry Level 3 and Level 1, this course will equip you with some of the essential digital skills needed in the workplace including word processing, presentations, searching for information and online security, plus the option to learn more about spreadsheets.

Cyber Security Basics

This Level 1 engaging 7-week short course is designed to help you stay safe online by giving you a solid introduction to the essentials of cyber security. You will explore what cyber security is through clear explanations and real-life examples, gaining an understanding of cyber crime, the risks is poses and the impact it can have on individuals and organisations.

There are two levels that can be worked through and we will work with you to ensure you are working at the right level for you. There are two courses available - at level 1 and level 2.

Positive Customer Conversations - Develop skills to handle everyday customer enquiries confidently and professionally. You’ll gain negotiation techniques, rapport building skills and the ability to manage simple issues.

Problem Solving and Difficult Conversations - Learn how to manage challenging customer situations with confidence.  You’ll gain skills in problem solving, staying calm under pressure, handling complaints and delivering clear solutions.