Typical KPI measures by https://padlet.com/scoyle20/px640wl09h92hfnd en-us 2023-01-27 14:01:06 UTC 2023-02-21 19:39:52 UTC hello@padlet.com Delivery in full https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489800013 2023-02-21 14:37:06 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489800013 Quantity supplied matches the quantity ordered and each line of the order has been supplied. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489801023 2023-02-21 14:37:51 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489801023 Inaccurate deliveries as a percentage of total no. of deliveries for period. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489802205 2023-02-21 14:38:38 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489802205 Time in detailed checking of all orders. Orders may be delayed if part-orders will not be accepted. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489803176 2023-02-21 14:39:19 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2489803176 Delivery in full https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490180291 2023-02-21 19:21:57 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490180291 Quantity and quality supplied matches the quantity ordered and each line of the order has been supplied in full, on time and to the correct standard/quality. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490181562 2023-02-21 19:22:59 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490181562 Quantity delivered matches quantity ordered. Recording number of rejections and showing percentage against number of goods delivered. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490183831 2023-02-21 19:24:48 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490183831 supplier delivers exactly what is ordered https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490184010 2023-02-21 19:24:56 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490184010 Delivery in Full https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490184231 2023-02-21 19:25:07 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490184231 Quality and quantity of what is ordered, matches what was delivered. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490185079 2023-02-21 19:25:49 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490185079 Supplier fulfilled order quantity in full https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490186272 2023-02-21 19:26:48 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490186272 May be over processing by having inspection on quantity and quality at delivery. Could be captured at multiple stages of process and may not be an issue that needs resolved. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490186889 2023-02-21 19:27:22 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490186889 Service Level Agreement https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490187689 2023-02-21 19:28:07 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490187689 Risk - loss of sales if not accepting partial deliveries. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490188084 2023-02-21 19:28:29 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490188084 Total number of calls answered within 30 seconds / Average time to answer call https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490189410 2023-02-21 19:29:47 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490189410 Call response time 30 seconds https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190198 2023-02-21 19:30:32 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190198 Answer service will collate time taken to answer calls. System collection https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190575 2023-02-21 19:30:55 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190575 Look at % of calls answered within 30 seconds https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190659 2023-02-21 19:30:59 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490190659 Amount delivered matches PO. Measured by goods receipt note https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490191569 2023-02-21 19:31:36 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490191569 If not answering in KPI timeframe then you may have to hire more staff / Creating more stress for staff to improve on timeframe when it's not needed https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490192614 2023-02-21 19:32:35 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490192614 Loss of business due to time consuming tasks. Risk - delivered within a very specific time period due to quality issues. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193106 2023-02-21 19:33:02 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193106 Safety / Lost Time Incidents https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193426 2023-02-21 19:33:17 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193426 SLA https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193670 2023-02-21 19:33:30 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490193670 Calls must be answered within 30 seconds. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194288 2023-02-21 19:34:04 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194288 Number of lost time incidents per month https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194306 2023-02-21 19:34:06 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194306 Risks - loss of sales, if not answering within certain time. Staff consequences. Culture of speed over service. Monetary fines for not meeting targets. https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194393 2023-02-21 19:34:11 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490194393 Collate all calls and analyse percentage of calls answered within 30 secs https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490195979 2023-02-21 19:35:40 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490195979 Recorded through Health and Safety Log book - Health & Safety at work Act 1974 / ISO18001 https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490195984 2023-02-21 19:35:40 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490195984 Risk - loss of business and damaged reputation. Culture - Could be affected due to the toxic nature of the environment https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490197246 2023-02-21 19:36:44 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490197246 Health and Safety Precautions https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198141 2023-02-21 19:37:30 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198141 Amount of reported accidents within one month https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198799 2023-02-21 19:38:09 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198799 Lost days at work / Health & Safety Exec Fines & Jail https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198946 2023-02-21 19:38:16 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490198946 Accident Log - This can vary between minor and severe https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490199628 2023-02-21 19:38:57 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490199628 Health & Safety https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490200081 2023-02-21 19:39:25 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490200081 H & S can shut down the site resulting in financial penalties https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490200570 2023-02-21 19:39:52 UTC https://padlet.com/scoyle20/px640wl09h92hfnd/wish/2490200570