• Reported at The Zenith Cameron Highlands

• Filled in personal information form required by the company

• Briefing by Miss Atira (Assistant HR) & Mr. Nasir

• Received a briefing about all department in Zenith Cameron

• Made an inventory of stock room equipment

• Organize the cart

  -Make sure the cart has compartments and is well-organized.

• Stock up on supplies

  -To prevent disruptions when cleaning, make sure the trolley is completely equipped with all necessary cleaning goods before beginning work.

• Make sure the cleaning products are easily found and accessible by labeling the containers on the trolley.

• Maintain good hygiene When working with cleaning chemicals, put on gloves and other personal protection equipment to prevent exposure.

- in the first roll there are most commonly requested by guests.

- The essential amenities such as toiletries and beverages

First roll

- there are bath map, hand towel , and face towel

Second roll

- Bedsheet twin and duvet cover twin

Third roll

- Bedsheet king, duvet cover king , and pillow case

- All the clean towel on the right side of the trolley

- Yukata on the letf side of the trolley

- All the linens are clean from laundry

- Before start setting the trolley, housekeeping have to topup all the linens at laundry.

- Including towels, bed sheets, pillowcases, and blankets, are topped up and replenished regularly.

- Housekeeping staff must maintain an inventory of clean linens to ensure that guests always have access to fresh and clean linens during their stay.

How to knock on the door

• Approach the door and knock gently but audibly to alert the guest that you are there. Avoid knocking too loudly or aggressively, as this may startle or disturb the guest.

• After knocking, wait a few moments for the guest to respond. Be patient and give them enough time to come to the door or acknowledge your presence.

• If the guest opens the door, greet them politely and identify yourself as a housekeeping staff member. You can say something like, "Good morning/afternoon/evening, housekeeping," to let them know why you are there.

• Smile, use polite language, and be attentive to their needs and requests.

- provided to housekeeping staff in hotels to access guest rooms for cleaning and maintenance purposes.

-A master key is a special key that can unlock multiple doors within a hotel, including guest rooms.

- key card is a digital access card that can be used to electronically unlock doors.

-If there is no response, you can use your master key or access card to enter the room

-Follow the hotel's cleaning procedures and make sure to clean and restock all necessary items in the room

- Do not touch or move them unless necessary for cleaning purposes

- Clearly outline the tasks that need to be completed in each room, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.

- Use checklists to ensure that all cleaning tasks are completed thoroughly in each room.

- Prioritize rooms based on guest check-out times, special requests, and any urgent cleaning needs.

- CARE (Sodium Lauryl Sulfate (SLS) is a widely used surfactant in cleaning products, cosmetic, and personal care products. SLS's uses in these products have been thoroughly evaluated and determined to be safe for consumers and the environment.

- FRESH

• Make sure you have all your clean pillowcases, sheets, covers, etc.

• Place your mattress pad on top of your mattress

• Place the cover on the bed.

• Fold in all of the corners

• Insert duvet cover in comforter and place on the bed

• Place pillows in their corresponding pillowcases, fluff, and then flatten to stand tall.

• need a clean microfiber cloth or paper towels

• a spray bottle for the cleaning solution.

• Remove all items from the minibar shelves and place them on a clean surface.

• Use a dry microfiber cloth to gently dust off

• Take out all items from the mini fridge, including food, drinks, and any removable shelves or drawers.

• Wash removable shelves or drawers or use cloth to take dust off

• clean inside and outside of the frigde with cloth

• Sofa must well maintained.

• Must be on the left of bed and facing with television

• Lamp must be center behind the sofa

• The necessary at minibar shelves is goblet, kettle, and cup

• Nescafe, tea, white sugar, brown sugar, creamer, and mineral water must have in minibar shelves

• Take out all items from the table

• Use cloth to take dust off

• Return the item to their place

• Remote television casing

• Remote television (make sure that remote are function)

• Memo pad and pencil

• Hotel room telephone

• ROLL - extra bed

• SECOND ROLL - Yukata , hanger , safety box, iron and iron board, slippers, laundry bag and shoes polish

• THIRD COMPARTMENT - HAIR DRYER, PRAYER MAT, WEIGHT SCALE

• need gloves, a scrubbing sponge or brush, a cleaning solution (such as a mild detergent or all-purpose cleaner), disinfectant spray or wipes, and clean towels or cloths.

Clean the bathtub:

• Rinse the bathtub with warm water

• Apply a bathroom cleaner or disinfectant to the tub surface.

• Use a scrubbing sponge or brush

• Rinse the bathtub thoroughly with clean water.

• Dry the tub with a clean towel to prevent water spots.

• Wipe down all surface in the bathroom with a disinfectant wipe or spray.

• Use glass cleaner and paper towels to clean and polish mirrors.

• Replace any used towels with fresh ones.

• Apply toilet bowl cleaner to the inside of the toilet bowl and let it sit for a few minutes.

• Use a toilet brush to scrub the inside of the bowl, including under the rim.

• Wipe down the exterior of the toilet, including the seat, lid, and base, with a disinfectant wipe or spray.

• Spray a small amount of glass cleaner onto the mirror surface

• Use a clean paper towel to wipe the mirror

• Spray a small amount of glass cleaner onto the mirror surface

• Use a clean paper towel to wipe the mirror

• Spray glass cleaner on the the mirror

• Wipe the mirror with a soft cloth in a circular motion, beginning in the centre and moving outward.

• Be mindful of any stains or smudges

• Use a dry towel to buff the mirror to get rid of any residue or streaks.

• Wipe down the tap with a damp cloth or sponge to get rid of any dirt, water stains and soap scum.

• To remove dirt from hard-to-reach locations, use an old toothbrush or a small brush.

• To avoid water stains or streaks, use a fresh, dry cloth to wipe down the tap.

• To remove dirt and grime, spray the solution onto the grout lines and allow it to sit for a few minutes.

• Scrub the grout lines with an old toothbrush or a stiff-bristled brush.

• Use clean water to rinse the area, then pat dry with a towel.

• Wipe clean the shower head with a soft cloth or sponge dipped in the chemical (CARE) to get rid of any soap residue or mineral deposits.

• wait a few minutes before cleaning it to get rid of tough stains.

• Use fresh water to rinse the shower head, then pat dry with a towel.

- Vacuum or sweep the bathroom floor to get rid of any hair, dust or dirt.

- Use a light floor cleanser mixed with warm water to mop the floor.

- Particular attention should be given to edges and corners where dirt likes to collect. After giving the floor a thorough rinse with clean water, pat it dry with a towel or let it air dry.

• Empty the dustbin and rinse it with warm, soapy water.

• Use a scrub brush or sponge to scrub away any dirt or residue inside the dustbin.

• Rinse the dustbin thoroughly with clean water and allow it to air dry

• Hotel will decorate the room with swan, fresh roses, balloon and hand bouquet

• today cleaning special or vip room of hotel

• this room a bit special because have spacious space for living room

• also bed and toiletries different from another room

- As usual started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

*For stay on room if guest leave this card, housekeeping have to change the linens

- Started briefing by supervisor

- Collecting the linens at laundry and necessary supplies trolley.

- Checked the room assignment sheet

- Knocked on the door and announced "Housekeeping" before entering.

- Entered the room

- Started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

*Special request for room 222

• housekeeping have to give this card to guest to make sure that guest did not want service room

Linens and Bedding:

- Bed sheets (various sizes)

- Pillowcases

- Blankets

- Duvet covers

- Mattress protectors

- Pillows (standard and hypoallergenic)

- Towels (bath, hand, face)

- Washcloths

- Bath mats

- Bathrobes

- Started briefing by supervisor

- Collecting the linens at laundry and necessary supplies trolley.

- Checked the room assignment sheet

- Knocked on the door and announced "Housekeeping" before entering.

- Entered the room

- Started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

• Throw away all the trash

• Go to laundry to send laundry trolley

• Returned the trolley necessary to the designated storage area.

• Conducted a quick inventory check of cleaning supplies on the trolley and restocked as needed.

• Submitted a report to the supervisor regarding completed tasks

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- As usually make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

*ROOM 202 request for swan towel

• Using spray and wiping cloth

• Wiping dustbin and clear the trash at lift landing floor by floor

- vacuum floors area lift landing

- Dust all surfaces, including furniture

- Clean the table

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

• Inventory Control

  -to keep track of the items being used and ensure that there is no misuse or theft of supplies.

• Cost Control

  -to monitoring the consumption of supplies and ensures that they are being used efficiently. This can help in controlling costs and avoiding wastage.

Making bed

• Make sure you have all your clean pillowcases, sheets, covers, etc.

• Place your mattress pad on top of your mattress

• Place the cover on the bed.

• Fold in all of the corners

• Insert duvet cover in comforter and place on the bed

• Place pillows in their corresponding pillowcases, fluff, and then flatten to stand tall.

*416,417, and 422 request for swan towel

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

Room Cleaning (LEVEL 4)

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows