My fierce wall by Kristy Ann Labiaga https://padlet.com/kristyannlabiagaacopio/puazzaghicj6 Made with a wish on a star en-us 2019-03-04 20:43:52 UTC 2021-02-26 15:15:53 UTC hello@padlet.com REQUESTING A PHOTO kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/337673390 Thank you for contacting Wish. 

I'm sorry to hear about the issue you experienced with your order. To better assist you, kindly send a photo of the actual item you received full clear image outside its packaging (from top-bottom) as part of our standard procedure. Once we received the photo, we'll proceed to the next step of the process as quickly as possible and get this resolved for you. ​Please know that we don't mean any further inconvenience on your part and this is just for verification purposes only.

You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

We will be waiting for your response. Thank you for understanding.]]> 2019-03-04 20:55:22 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/337673390 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/338221442 Our goal is to provide the most delightful customer experience possible and we apologize for this inconvenience. ]]> 2019-03-06 03:05:09 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/338221442 RECEIVING SOMEONE'S ITEM kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/338233107 Thanks for contacting us about this.

I sincerely apologize for this inconvenience and I appreciate your concern about this. Moreover, you are not required to return the product as you may keep or donate it, whichever is convenient for you.

Let us know if you have any questions. Thanks for choosing Wish.]]> 2019-03-06 04:14:57 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/338233107 Refund with Positive Feedback. (CSAT) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/344382807 Thanks for bringing this issue to our attention.

I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date. We sincerely apologize for this inconvenience as this is not a kind of experienced we want you to have on Wish. ]]> 2019-03-22 20:32:10 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/344382807 CONFIRMING IF FAMILIAR OR RELATED kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/354714313
I’m sorry to hear that you haven’t received your order. After reviewing the tracking information, I can confirm that it was delivered to MARION, IN on March 9, 2020, and was received by EDWARDS. Can you please confirm if you know someone name EDWARDS?

We appreciate your understanding and hope to hear back from you soon.]]> 2019-04-27 22:18:15 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/354714313 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/363836678 Thanks for writing back.

I apologize for this inconvenience. Please be advised that you are connected with a live agent. Kindly understand that the store has already processed your item. In the meantime, please extend your patience and wait for the item to arrive. I can guarantee you that we will make things right for you, as you're always fully covered by our 30-day policy. 

Please follow this standard procedures below:

1.Send us a photo of the item as soon as you received it so we can assist you further.

2. Just in case the order remains undelivered on our promised date (June 12, 2019), do let us know so that we can further assist.

For future purchases, you may cancel an item within 8 hours after checking out, you can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transaction

I appreciate your understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.]]> 2019-05-27 22:21:06 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/363836678 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/367738798 Thanks for writing back.

Apologies for the inconvenience. As previously mentioned, your Wish Pickup order is either still on its way to the shop or has arrived but is still being processed. Once the shop is able to finish processing your item, the QR code will appear and we'll let you know that the item is available for pick up. Please wait a few more days and let us know if you're still not seeing the QR code appear.

We appreciate your patience and understanding on this matter.

]]> 2019-06-16 01:29:30 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/367738798 Outside the packaging kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/367814783 Thank you for contacting Wish. 

I'm sorry to hear about the issue you experienced with your order. I appreciate the uploaded photo however, I cannot clearly see the item. To better assist you, I need your help to send an additional photo of this item full clear image outside its packaging (from top-bottom) as part of our standard procedure. Once we received the photo, we'll proceed to the next step of the process as quickly as possible and get this resolved for you. ​Please know that we don't mean any further inconvenience on your part and this is just for verification purposes only.

We will be waiting for your response. Thank you for understanding.]]> 2019-06-16 23:52:21 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/367814783 KUNG DI RIN LANG IKAW kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/368770490 Kung hindi rin lang ikaw ang dahilan
Pipilitin ba ang puso kong hindi na masaktan?
Kung hindi ikaw ay hindi nalang
Pipilitin pang umasa para sa'ting dalawa
Giniginaw at hindi makagalaw
Nahihirapan ang pusong pinipilit ay ikaw
Kung 'di rin tayo sa huli
Aawatin ang sarili na umibig pang muli
Kung 'di rin tayo sa huli
Aawatin ba ang puso kong ibigin ka?
Kung hindi rin lang ikaw ang dahilan
Pipiliin bang umiwas ng hindi na masaktan
Kung hindi ikaw ay sino pa ba
Ang luluha sa umaga para sa'ting dalawa
Bumibitaw dahil di makagalaw
Pinipigilan ba ang puso mong ibang sinisigaw?
Kung 'di rin tayo sa huli
Aawatin ang sarili na umibig pang muli
Kung 'di rin tayo sa huli
Aawatin ba ang puso kong ibigin ka?
Naliligaw at malayo ang tanaw
Pinipigilan na ang pusong pinipilit na ikaw
Kung 'di rin tayo sa huli
Aawatin ang sarili na makita kang muli
Kung 'di rin tayo sa huli
Aawatin ba ang puso kong ibigin ka
(Haaaa)
Kung 'di rin tayo sa huli
Aawatin ba ang puso kong ibigin ka
Kung 'di rin tayo sa huli
Aawatin ba ang puso kong ibigin ka
]]> 2019-06-23 01:57:15 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/368770490 Nadine <3 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/368776596 https://pbs.twimg.com/media/D5979nTUUAAdVmc.jpg]]> 2019-06-23 04:55:59 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/368776596 POSSIBLE ATO kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/369217956 Possible ATO 

User ID: 5692fe4b8477042ce9a4c479

No changes in the customers physical address and email address.

Transaction ID: 5cc3a6a2b815c572cdfd69b9
Previous Client: IOS_APP
Payment Type: PayPal (BrainTree)
IP Address: 63.152.32.164

Transaction ID: 5d10017d16ca5e7921c9b7a9
Current Client: WEB
Payment Type: Wish Cash
IP Address: 45.82.81.114]]> 2019-06-26 04:16:10 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/369217956 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/369385189 Possible ATO 

User ID: 5d10d588f9f2b45766bee6da

No changes in the customers physical address.

Transaction ID: 5cc3a6a2b815c572cdfd69b9
Client: WEB
Payment Type: Wish Cash
IP Address: 94.154.89.196
Ip Address physical address: Russian Federation; Udmurtskaya  Respublika,  Glazov

Previous Email: jcm2228@gmail.com
Current Email: jcm222888@rodlna-rp.ru

Customers Address: 
2824 Calverton Blvd
Silver Spring, Maryland
20904-1829
United States]]> 2019-06-27 05:53:39 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/369385189 PROMO CODE WAS APPLIED kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/370018115 Thanks for reaching out Wish Support.

I'm sorry for any misunderstanding and would like to explain. I reviewed your order details and verified that the promo code was applied to your recent purchase.

We hope this clears things up but please let us know if you have any other questions.]]> 2019-07-03 01:01:57 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/370018115 GLASSYSKY kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/371260865 1. Confirm merchant is "glassysky"
2. Refund under Item delivered to wrong address
3. Enter "fake tracking" in the notes box
4. Send "Refund > Issue: Item delivered to wrong address" CR]]> 2019-07-16 03:31:11 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/371260865 BESTDEEAL9 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/372091157 ISSUE TYPE

MERCHANT CANCELLATION - If the  concern is the delivery
REPORT PRODUCT LISTING- If the customer's concern is flagged or scam

]]> 2019-07-24 00:30:44 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/372091157 EXPECTATIONS kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/373815267  Our goal is to provide the most delightful customer experience possible and we apologize for not meeting your expectations on this situation.]]> 2019-08-09 01:17:42 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/373815267 LQD UNAVAILABLE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/374200053 I certainly understand that you are interested with our Limited Quantity Deal promotion. We are constantly adding new promotions to improve the shopping experience, so some things may change or become unavailable as we work to make shopping fun for everyone.

While this feature may no longer be available, we've noted your interest and hope it will be available for you again in the future.

Please be sure to follow us on Twitter @WishShopping and Instagram @Wish to stay updated on our current contests and promotions.

Let us know if you have other questions.]]> 2019-08-12 22:24:32 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/374200053 MISSING ITEMS OR PARTS kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/375292659 Thanks for providing the requested photo.

I'm sorry to hear that you received this item with a missing items or parts. Our goal is to provide the most delightful customer experience possible and we apologize for this inconvenience. I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.]]> 2019-08-19 01:52:29 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/375292659 POOR QUALITY kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/376779708 Thanks for providing the requested photo.

I’m sorry to hear that you weren’t satisfied with the quality of this ITEM. Our goal is to connect customers like yourself with a highest quality stores and products. We sincerely apologize that the store fell short of our quality standards on this situation. I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.]]> 2019-08-23 21:29:11 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/376779708 Was charged with Wish Cash and card kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/376928330 I apologize for any confusion and would like to explain. Any Wish Cash in your available balance will be automatically applied to your next order on Wish. You will see the Wish Cash appear in your cart during checkout. If your Wish Cash balance is not enough for the total cost of your order, the remaining cost will be charged through your credit or debit card.

For more information about Wish Cash, please go to the 'Wish Cash' section of the Wish app and tap 'Info.']]> 2019-08-25 21:33:55 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/376928330 check post office kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377287521 Thanks for keep getting in touch with us.

I understand that you are having problem with this order that you haven't receive. To help you with this, here are a few tips that might help you locate your package:]]> 2019-08-26 21:49:47 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377287521 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377361224 https://merchant.wish.com/ticket-queue/5d64b11227367866eaad6acf#ticket=b0cdb2904f93e43b9]]> 2019-08-27 04:42:07 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377361224 INFORMED FOR MULTIPLE TIMES kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377672296 ***CLOSING TICKET***

The customer was informed for multiple times that the item was delivered to the provided delivery address

Approved By: TM Judd]]> 2019-08-27 21:24:12 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377672296 PRICE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377722028 Thanks for contacting Wish Support.

I apologize for any confusion around the price of this item and would like to explain. In some cases, the price of the item may vary depending on your size or color choice. We work with many stores globally that sell their products on our platform. Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices as they compete to give you the best deals.

If you'd like to learn how to cancel an order that hasn't been shipped, please review this link below:

https://www.wish.com/faq/orders

We hope this clears things up and appreciate your understanding.]]> 2019-08-28 01:50:14 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/377722028 PHOTO kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/378480737 Thank you for contacting Wish. 

I'm sorry to hear about the issue you experienced with your order. To better assist you, please upload a full image showing the item that you received. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate the photo, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your patience and look forward to hearing back.

]]> 2019-08-29 21:49:34 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/378480737 HVI kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/381892237 https://merchant.wish.com/ticket/5d7303bde220eb2672faae5d

]]> 2019-09-09 22:54:21 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/381892237 WRONG ITEM kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/383023232 Thanks for letting us know about your situation. 

I'm sorry to hear that your order wasn't fulfilled correctly. Can you please upload a photo of the shipping label showing the tracking number: After we review the image(s), we will proceed to the next step of the process. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize for the inconvenience and look forward to hearing from you.]]> 2019-09-12 00:28:11 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/383023232 Billing Address should match with Delivery Address kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/386235422 I apologize for the inconvenience. Kindly check your billing address and make sure that it match with your delivery address. Please be advised that your delivery address and your billing address should match so that your payment will be process.

We hope this helps, but please don't hesitate to let us know if you have any other questions.]]> 2019-09-18 20:27:31 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/386235422 PICKUP kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/387278606 Thanks for writing in.

I certainly understand that you want to pickup your order on the mentioned date. Please know that you can pickup your order within 30 days since it was available to the store. To find more information on how to pick up your item, please navigate to the order in your Order History. When the order is available for pickup the status will say \"Ready for pickup\". Then, if you click the \"Pickup Instructions\" button you'll be shown the pickup shop address and the QR code that you'll need to show the shop member so they can locate your item. 

If you view this page on the app, you can also click the “See more details” link to view the shop’s hours. 

We hope this helps, but please don't hesitate to let us know if you have any other questions.

]]> 2019-09-20 15:54:58 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/387278606 EMPTY PACKAGE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/387354896 Thanks for letting us know about your situation. 

I'm sorry to hear that you are experiencing this. Can you please upload a photo of the empty packaging, including the shipping label showing the tracking number: After we review the image(s), we will proceed to the next step of the process. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize for the inconvenience and look forward to hearing from you.]]> 2019-09-20 17:53:29 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/387354896 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/391124285 Hi Teresa,

Thanks for contacting Wish Support.

We apologize for the delay. It looks like your Wish Pickup order is either still on its way to the shop or has arrived but is still being processed.

Once the shop is able to finish processing your item, the QR code will appear and we'll let you know that the item is available for pick up. Please wait a few more days and let us know if you're still not seeing the QR code appear.

Kristy Ann
Wish Customer Support]]> 2019-09-30 02:11:44 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/391124285 CLOSING TICKET kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/391911130 ***NOTE***

No further issue 

Approved By: TM Haris K]]> 2019-10-01 14:35:10 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/391911130 Is it original? kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/395817636 Thank you for contacting Wish.

I understand that you want to know more about the products on Wish. Most questions can be answered by reviewing the product listing description. Merchants provide the information in the item listings, including any strike-through prices/percentage discounts. Wish does not represent, warrant, or guarantee that the merchant actually offered or sold the item at the strike-through price. 

We appreciate your patience and understanding on this matter. Please don't hesitate to contact us if you have further concerns.

]]> 2019-10-09 19:21:06 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/395817636 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/396284760 I don't want another pretty face
I don't want just anyone to hold
I don't want my love to go to waste
I want you and your beautiful soul
I know that you are something special
To you, I'd be always faithful
I want to be what you always needed
Then I hope you'll see the heart in me
I don't want another pretty face
I don't want just anyone to hold
I don't want my love to go to waste
I want you and your beautiful soul
You're the one I want to chase
You're the one I want to hold
I won't let another minute go to waste
I want you and your beautiful soul
Your beautiful soul, yeah
You might need time to think it over
But I'm just fine moving forward
I'll ease your mind if you give me the chance
I will never make you cry, c'mon let's try
I don't want another pretty face
I don't want just anyone to hold
I don't want my love to go to waste
I want you and your beautiful soul
You're the one I want to chase
You're the one I want to hold
I won't let another minute go to waste
I want you and your beautiful soul
Am I crazy for wanting you?
Baby do you think you could want me too?
I don't want to waste your time
Do you see things the way I do?
I just want to know that you feel it too
There is nothing left to hide
I don't want another pretty face
I don't want just anyone to hold
I don't want my love to go to waste
I want you and your beautiful soul
You're the one I want to chase
You're the one I want to hold
I won't let another minute go to waste
I want you and your soul
I don't want another pretty face
I don't want just anyone to hold
I don't want my love to go to waste
I want you and your beautiful soul
Your beautiful soul, yeah
Oh, yeah, your beautiful soul, yeah
]]> 2019-10-10 16:48:34 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/396284760 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/402323286 As I looked into this, I can see that your confirm delivery button was pressed.]]> 2019-10-24 22:37:51 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/402323286 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/410289877 I'm sorry to hear that your item hasn't reached you yet. As I looked into this, I can see that your confirm delivery button was pressed. Since you're still within the estimated shipping window, it's very likely that your item is still on the way and is set to arrive by]]> 2019-11-12 22:20:41 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/410289877 Within ETA (Pressed the confirm delivery button) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/412090703 Thanks for contacting Wish Support.

I'm sorry to hear that your item hasn't reached you yet. As I looked into this, I can see that your confirm delivery option was pressed. ]]> 2019-11-15 22:24:12 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/412090703 PAYMENT METHOD WISH ACCEPT kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/415490671 Thanks for contacting Wish.

I certainly understand that you would like the cash on delivery payment method. To complete your order, you can pay in a variety of ways. Wish currently accepts payments through PayPal, Google Wallet (Android Pay), debit cards with a Visa or MasterCard logo and the following major credit cards: Visa, MasterCard, American Express, Discover, and Cirrus.

Wish cannot accept cash, payment on delivery or bank transfer. Please note that the list of available payment methods may change depending on which country you're in and what platform you're using to access Wish.

To pay, you will need to include the following information:
- Credit card number
- Exact cardholder name, as it appears on the card
- The card's CVV (security code)
- Expiration date of the card
- Billing zip/postal code, if different from your shipping address

All payments will be in US dollars. If you do not have a US card, please note that most banks will enable you to pay in a different currency; they may or may not charge a fee for this service. If your card account is not in US dollars, check with your bank to see if you can make international payments.

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.]]> 2019-11-22 19:49:39 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/415490671 CUSTOMER ASSURING THAT PRODUCT IS AUTHENTIC kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/426096552 I understand that you'd like to know some information about the product. Please be informed that all necessary information can be found on the product's description. I can guarantee you that we will make things right for you, as you're always fully covered by our 30-day policy. To learn more about our 30-day refund policy, please review this link: http://www.wish.com/return_policy

Please don't hesitate to let us know if there's anything else that we can do to assist you.]]> 2019-12-19 21:47:03 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/426096552 CONTACT BEYOND 30 Days kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/432087589
 
Thanks for contacting Wish.

I'm sorry to hear that you still haven't received your item. Wish offers a 30 day return policy on all orders. Unfortunately, your request is beyond this time-frame. You may view our full refund policy here: https://www.wish.com/return_policy

For assistance with any future orders, please contact us within 30 days of the order's estimated delivery date. 

We appreciate your understanding in this matter.

Kristy Ann
Wish Customer Support]]> 2020-01-15 19:52:56 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/432087589 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/467937961 2020-03-20 14:45:29 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/467937961 REFUUUND kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/467938091 I understand that you may not be seeing a refund for this order. 

Thanks for contacting Wish.

I'm sorry to hear that you are having trouble locating your refund.

Thanks for contacting Wish.

I'm sorry to hear that you haven't receive your refund yet.


***NOTE***

Customer has been informed for multiple times that the refund was already processed

Approved By: TM Haris K]]> 2020-03-20 14:45:33 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/467938091 I DIDN'T INTEND TO PRESSED THE CONFIRMED DELIVER OPTION kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/496909844 Thanks for contacting Wish.

I sincerely apologize that your item stand hasn't reached you yet. I certainly understand that you didn't intend to pressed the confirm delivery option. ]]> 2020-04-07 14:32:13 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/496909844 I DIDN'T RECEIVED MY ITEM (PAST ETA) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/496917307 Thanks for bringing this issue to our attention.

I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date. We sincerely apologize for this inconvenience as this is not a kind of experienced we want you to have on Wish. Since your item hasn't arrived yet, I've gone ahead and refunded this item. Please allow up to 14 business days for your refund to process back to your original form of payment.]]> 2020-04-07 14:35:19 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/496917307 RESTRICTED FRAUD kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/502184284 Thanks for contacting Wish. 

I can certainly understand your frustration with your order that has been refunded and would like to explain. It appears that your last transaction may have triggered an alert for possible unauthorized use, which declined, cancelled, and refunded your order. Please allow up to 14 business days for your refund to process back to your original form of payment.

If you'd still like the item, please try placing the order again.

Let us know if you have any other questions.]]> 2020-04-10 15:39:26 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/502184284 REFUND CONFIRMATION kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/503149745 Thanks for contacting Wish.

I sincerely apologize that you still haven't receive your refund. I can imagine that this must be an incredibly disappointing experience. To further investigate the issue, we would be needing the order number for the order that you mentioned. Please provide your order number for this transaction so that we can proceed to the next step of the process.

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

We will be waiting for your response. Thank you for understanding.

]]> 2020-04-11 21:27:37 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/503149745 NEED MORE INFORMATION kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/509346146 Thanks for contacting Wish Support.

I'm sorry but I was unable to fully understand your concern. Can you please clarify or provide more details about your issue? I just need more information to make sure that we'll be doing the right action. As soon as we receive the required information, we’ll assist you accordingly.

We appreciate your patience and look forward to hearing back.]]> 2020-04-15 20:02:45 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/509346146 DELIVERY ISSUES (ZENDESK) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/512944508 Thanks for contacting Wish.

I sincerely apologize that you still haven't receive your order. I can imagine that this must be an incredibly disappointing experience. To further investigate the issue, we would be needing the order  or tracking number for the order that you mentioned. Please provide your order number for this transaction so that we can proceed to the next step of the process.

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click \"Details\" next to an order.

We will be waiting for your response. Thank you for understanding.]]> 2020-04-17 14:11:42 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/512944508 CART kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/520941939 Thanks for contacting Wish.

I'm sorry to hear that you having trouble removing an items to your cart. I understand you're looking to remove some items from your cart. From the Wish app, you can remove an item by clicking the minus sign '-' to change the quantity number to '0.'

From the Wish website, you can remove an item by clicking the 'Remove' link.

Let us know if you have any questions.]]> 2020-04-21 17:25:16 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/520941939 REFUNDED SHIPPING FEE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/523719659 Thanks for being patient as I looked into this. 

Apologies for the confusion. As you haven't receive your order yet, we've issued a refund for your shipping fee.]]> 2020-04-22 17:29:56 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/523719659 EXTENDED DATE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/524070217 Thanks for contacting Wish.

I understand that you would like a refund and apologize for the frustration. Please understand that we are currently experiencing logistical challenges outside our control with some of our overseas partners]]> 2020-04-22 19:52:51 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/524070217 FOLLOW THIS NOOB kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/530465800 Thanks for writing back.

I'm sorry to hear that you're having trouble viewing your orders in your order history. As previously mentioned, you may be having issues with the app.

To fix this issue, please try the following tips:

· Completely quitting and then relaunching the app
· Uninstalling and re-installing the app
· Restarting your mobile device

If you are still having problems with the Wish app, it may be helpful to provide any screenshots showing your issue so that we can better assist you.

We appreciate your patience and understanding on this matter.]]> 2020-04-25 21:53:22 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/530465800 ZENDESK REFUND kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/542062182 https://merchant.wish.com/full-transaction/]]> 2020-04-30 14:16:43 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/542062182 CHECK POST OFFICE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/554860763 Thanks for writing back.

I certainly understand still haven't receive your


]]> 2020-05-06 14:15:12 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/554860763 HOW TO TRACK ORDER kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/572809159 Thanks for contacting Wish.

I certainly understand your concern with your order status. To check the delivery status of your order, you can find the most updated tracking information by visiting your Order History page.

Web

Click on Where's My Package? under the individual item to view your order's estimated date of arrival and tracking history.

Mobile

Simply tap on the individual item to view your order's estimated date of arrival and tracking history.
Please note that depending on the shipping method used by the store, there may be limited tracking information available.]]> 2020-05-14 14:29:33 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/572809159 WISH CASH and Card Refund kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/625102763 Since the order was partially paid in Wish Cash and partially through your Credit Card account, the refund was issued accordingly.]]> 2020-06-13 14:42:35 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/625102763 Customer said he/she don't need refund (refunded) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/651932797 Thanks for contacting Wish.

I'm sorry to hear that you still haven't receive your item. I certainly understand how important for you to receive your item. Unfortunately, the shipment of your item is beyond the set time-frame and the only option that we can offer is a full refund of the item.]]> 2020-07-10 17:36:48 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/651932797 3rd PUSH BACK (CANNOT REFUND WITHIN ETA) kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/661990028
Thanks for keep getting in touch with us.

Apologies of the inconvenience and I  understand that you would like a full refund as you still haven't received your ITEM. As mentioned in our messages, changes/cancellations aren't available when your item is already in transit. You must first wait for the item to arrive. As you are covered with Wish 30 days return policy, we can assure you that we can assist you once you encounter a problem with your order.

If you don't receive the order by , please contact us here in this support ticket and we'll be happy to provide alternative solutions you. You can find the tracking details for your shipment in this link:


We appreciate your patience and understanding on this matter. Let us know if you have any other questions.]]> 2020-07-24 17:18:04 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/661990028 WITHIN ETA DENY REFUND kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/665057206
Thanks for writing back.

I certainly understand still haven't receive your and you would like a full refund. Since your order is still within the estimated delivery window, I'm unable to offer a refund at this time.]]> 2020-07-29 15:06:46 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/665057206 ISSUE WITH THE ITEM kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/670267252 Thanks for bringing this issue to our attention.

I sincerely apologize that. I can imagine that this must be an incredibly disappointing experience. To help you with this, kindly follow the provided procedures below so that we can provide solutions:

{MOBILE}
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request

{WEB}
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request

It will be also helpful that you will provide the following below:

- a detailed description of the issue with the item
- 1 or 2 photo(s) of the entire product, outside of the packaging

Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy

Should you end up opening a request in Wish, you should receive a reply within 24 hours. We appreciate your cooperation and understanding on this matter.

]]> 2020-08-05 15:37:27 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/670267252 WISH PICKUP kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/670356997 Thanks for contacting us.

I can certainly understand that you still haven't received your item. I can imagine this must be very frustrating for you. Please know that this order is arranged for a local pickup. 

I can certainly understand how it makes you feel upset when you use this item.  ]]> 2020-08-05 16:47:35 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/670356997 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/671747382 2020-08-06 20:02:45 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/671747382 PHOTO OF DAMAGE ITEM kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/671851822 Thanks for contacting Wish and providing a photo of this item.

I can certainly understand how it makes you feel upset when you received this item and apologize for the inconvenience. In order to provide a refund for your item, we require a clear photo of the whole item outside of the packaging and a close photo of the damage. Unfortunately the information you have provided is insufficient and we are unable to process a refund.

Please reply with better photos and details in order to proceed with the refund process. We look forward to hearing back from you.

]]> 2020-08-06 22:18:44 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/671851822 PHOTO OF ITEM THAT DOES NOT WORK kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/672604947 Thanks for bringing this issue to our attention.

I sincerely apologize that the black electric pulse massager you received does not work. I understand it must be frustrating and it causes an inconvenience on you. In order to provide a refund for your item, we require a clear photo of the whole item outside the packaging and description of how it does not work? I just need more information to make sure that we'll be doing the right action. As soon as we receive the required information, we’ll assist you accordingly.

We look forward to hearing back from you.]]> 2020-08-07 17:01:28 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/672604947 NO REPLACEMENT!!! kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/673160332 Be informed that the only option that we can only offer is a full refund for this item.]]> 2020-08-08 15:55:42 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/673160332 PUSH BACK MORE INFORMATION kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/673193034 Thanks for getting back to us.

I certainly understand you are having problem with the item that you received that does not work and apologize for the inconvenience. As previously mentioned, we require a clear description of the issue with the item. Unfortunately the information you have provided is insufficient and we are unable to process a refund.

We will be waiting for your response. Thank you for understanding.]]> 2020-08-08 17:39:16 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/673193034 REFUND DOES NOT WORK kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/675760668 Thanks for providing more details on this.

I can certainly understand how it makes you feel upset when and it causes an inconvenience on you. For this inconvenience, I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.]]> 2020-08-11 15:08:16 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/675760668 ISSUE WITH THE ITEM NEED MORE INFO. 3RD PUSH BACK kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/677204519
Thanks for keep getting in touch with us.

I can certainly understand how it makes you feel upset that  I understand it must be frustrating for you. As mentioned in our messages, please clarify or provide more details about the issue of this item. I just need more information to make sure that we'll be doing the right action. As soon as we receive the required information, we’ll assist you accordingly.

We appreciate your patience and look forward to hearing back.]]> 2020-08-12 14:49:08 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/677204519 RECEIVED THE WRONG ITEM kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/680477638 Thanks for contacting Wish.

I sincerely apologize that you received incorrect item instead of I understand it must be frustrating and it causes an inconvenience on you.  Can you please upload a photo of the item and photo of the shipping label. After we review the image(s) we can take further action on your issue.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We will be waiting for your response.]]> 2020-08-14 15:43:32 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/680477638 PUSH BACK DAMAGE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/680644239 Thanks for writing back.

I certainly understand that there are scratches on the transparent part and I apologize for the inconvenience. As previously requested, we require a clear close photo of the damage. Unfortunately the information you have provided is insufficient and we are unable to process a refund. 

Please reply with better photos and details in order to proceed with the refund process. We will be waiting for your response. Thank you for understanding.]]> 2020-08-14 17:04:41 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/680644239 WRONG ITEM/ EMPTY PACKAGE kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/681461180 Thanks for letting us know about your situation.

I sincerely apologize that you received an empty I understand it must be frustrating and it causes an inconvenience on you. Can you please upload a photo of the empty packaging slip and photo of shipping label. After we review the image(s) we can take further action on your issue.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize for the inconvenience and look forward to hearing from you.]]> 2020-08-15 17:34:25 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/681461180 POOR QUALITY REQUEST MORE PHOTOS kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/685106719 Thanks for bringing this issue to our attention.

I sincerely apologize that you are not satisfied with the quality this. I understand it must be frustrating and it causes an inconvenience on you. In order to provide a refund for your item, we require a clear description of the issue with the item, and a photo of the whole item outside of the packaging. Unfortunately the information you have provided is insufficient and we are unable to process a refund. 

Please reply with better photos and details in order to proceed with the refund process. We look forward to hearing back from you.

]]> 2020-08-18 15:30:00 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/685106719 ITEM DOES NOT FIT kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/685414423 Thanks for contacting Wish.

I sincerely apologize that you received does not fit and you would like  I understand it must be frustrating on you. Wish does not have option for a replacement at this time. Unfortunately the photo you have provided is insufficient and we are unable to process a refund. Can you provide photo of the entire item and one photo of the item size tag. As soon as we receive more photo(s) of your issue, we'll move this process forward as quickly as possible.

We look forward to hearing back from you.

]]> 2020-08-18 17:02:40 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/685414423 DOESN'T FIT 2 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692323880 Thanks for writing back.

I certainly understand that this . I can imagine this must be very frustrating for you. Unfortunately the information you have provided is still insufficient and we are unable to process a refund. As previously mentioned, please provide a photo of the item size tag. As soon as we receive more photo(s) of your issue, we'll move this process forward as quickly as possible.

We will be waiting for your response. Thank you for understanding.]]> 2020-08-21 19:50:03 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692323880 wrong item pushed back kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692355896 Thanks for writing back.

I certainly understand that you received the wrong thermometer and apologize for the inconvenience. As previously requested, can you please upload a photo of the shipping label. After we review the image(s) we can take further action on your issue.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize for the inconvenience and look forward to hearing from you.]]> 2020-08-21 20:07:42 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692355896 RCC CORRECTLY FULFILLED kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692516367 Thanks for writing back.

I certainly understand that this white Fashion Long Sweater Hoodie doesn't fit as it was too small.  I can certainly understand how it makes you feel upset when you received this item. Your order details can confirm that the store correctly fulfilled your order based on the variation you selected:

size: L, color: white

To share your experience, you can rate a product and store by following these steps:

1. Click 'More' at the bottom right.
2. Click 'Order History' > locate the item you want to review.
3. Click 'Rate' to provide a review for the product and store.

If you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process:

https://wish.com/customer-support-center?tid=5f6cdcf49d6c8dde13e80bd2&vid=5dfc62e55c679807ef796d03&should_enter_return_flow=true

Your refund will be processed when the item arrives at the Return Center Facility.

We hope this helps clarify things. Thank you for shopping on Wish.]]> 2020-08-21 22:13:55 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/692516367 CANNOT MAKE CHANGES ON REFUND STATUS kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/703587744
Be informed that we can only process refund back to your original form of payment or Wish cash. As you've been already refunded we're unable to make any changes on it. ]]> 2020-08-27 19:12:50 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/703587744 kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/761022248 Doesn't match listing - Slimming products but doesn't work -]]> 2020-09-19 15:10:43 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/761022248 Watashi no namai wa Acopio, Kristy Ann Desu kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/792770186 2020-09-30 19:28:00 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/792770186 REFUND DOESN'T FIT kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/828800513 Thanks for writing back.

I can certainly understand how it makes you feel upset that this  that causes an inconvenience on you. I've gone ahead and refunded you for this item. Please allow up to 14 business days for your refund to process back to your original form of payment.

We hope this helps, but please don't hesitate to let us know if you have any other questions.

]]> 2020-10-14 14:30:08 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/828800513 PHOTO REQUIRED 3RD PUSH BACK kristyannlabiagaacopio https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/848880403 Thanks for keep getting in touch with us.

I can see that you no longer have the shipping label as you threw everything on the garbage. I can certainly understand how it makes you feel upset. Please understand that we're unable to proceed to the next step of the process without the requested photo. I just need more information to make sure that we'll be doing the right action. As soon as we receive the required information, we’ll assist you accordingly.

We appreciate your patience and look forward to hearing back.]]> 2020-10-21 14:33:10 UTC https://padlet.com/kristyannlabiagaacopio/puazzaghicj6/wish/848880403