Service Blueprinting (Course Enquiry) by https://padlet.com/crisann008/plyzbfznku9n Getting to know more about different courses offered at University Open House en-us 2018-04-29 12:31:05 UTC 2018-04-30 07:46:16 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Templeball.png Include all the steps that customers take part in as part of the service delivery process crisann008 https://padlet.com/crisann008/plyzbfznku9n/wish/256297586 2018-04-29 12:31:05 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256297586 Tangibles that customers are exposed to that can influence their quality perceptions crisann008 https://padlet.com/crisann008/plyzbfznku9n/wish/256297587 2018-04-29 12:31:05 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256297587 Those actions of frontline contact employees that occur as part of a service encounter crisann008 https://padlet.com/crisann008/plyzbfznku9n/wish/256297588 2018-04-29 12:31:05 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256297588 Invisible contact employees, below the line of visibility crisann008 https://padlet.com/crisann008/plyzbfznku9n/wish/256297589 2018-04-29 12:31:05 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256297589 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann008 https://padlet.com/crisann008/plyzbfznku9n/wish/256297590 2018-04-29 12:31:05 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256297590 https://padlet.com/crisann008/plyzbfznku9n/wish/256420106 The university and the polytechnic can collaborate to provide information about the courses on their website.]]> 2018-04-30 07:38:49 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420106 https://padlet.com/crisann008/plyzbfznku9n/wish/256420139 Online search to find out more information about the courses offered in the university]]> 2018-04-30 07:39:00 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420139 https://padlet.com/crisann008/plyzbfznku9n/wish/256420291 Attend open houses of the university and talk to the students and lecturers to find out more]]> 2018-04-30 07:40:02 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420291 https://padlet.com/crisann008/plyzbfznku9n/wish/256420575 Course pamphlets/booklets and freebies provided to students during open house]]> 2018-04-30 07:41:50 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420575 https://padlet.com/crisann008/plyzbfznku9n/wish/256420670 School websites and the general office of the university]]> 2018-04-30 07:42:26 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420670 https://padlet.com/crisann008/plyzbfznku9n/wish/256420833 Administration staff and hotline for enquiries]]> 2018-04-30 07:43:15 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256420833 https://padlet.com/crisann008/plyzbfznku9n/wish/256421049 Shuttle bus services during open house and marketeers who advertise the open house]]> 2018-04-30 07:44:30 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256421049 https://padlet.com/crisann008/plyzbfznku9n/wish/256421318 Lecturers who explain about courses to the potential students]]> 2018-04-30 07:46:06 UTC https://padlet.com/crisann008/plyzbfznku9n/wish/256421318