https://padlet.com/arundev/pkzrptvmodcm4lgm en-us 2023-08-18 04:24:18 UTC 2023-08-22 06:09:57 UTC hello@padlet.com https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2657747776 1. Customer perspective is our priority]]> 2023-08-08 05:25:06 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2657747776 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477726 1. Customers are priority
2. Customer feedback is taken positively]]> 2023-08-18 04:29:08 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477726 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477812 1. Pushback to customer requirement's is not adequate which affects team negatively
2.]]> 2023-08-18 04:29:17 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477812 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477989 2023-08-18 04:29:35 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665477989 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665478089 They need to highlight the push back from the customer to the respective PM/TL with relevant data
Define an escalation matrix.
Responsibility of TL]]> 2023-08-18 04:29:43 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665478089 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665478209 Process for handling Pushbacks to Customers especially for requirements that come in the last phases of release.]]> 2023-08-18 04:29:51 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665478209 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479159 2023-08-18 04:31:23 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479159 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479327 2023-08-18 04:31:38 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479327 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479485 Practice Leads/Managers should recognize and appreciate employees who have received nominations in their team meetings. ]]> 2023-08-18 04:31:56 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479485 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479590 1.
2.]]> 2023-08-18 04:32:08 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479590 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479654 1. Instances of partiality felt
2.]]> 2023-08-18 04:32:16 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479654 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479762 1. Fair, Respectful and Equal
2. Work life Balance]]> 2023-08-18 04:32:27 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665479762 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480276 2023-08-18 04:33:23 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480276 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480430 Team Leads, Members to do early callouts when they find challenges in meeting requested timelines]]> 2023-08-18 04:33:34 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480430 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480555 Come up with SOP (Standard Operating Procedure) to handle situation needing negotiations with customer effectively, to create a win-win situation]]> 2023-08-18 04:33:49 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480555 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480688 1. Customer's perspective is accommodated a bit too much than needed and pushback is not adequate at times, which has a negative knock on effect on the Dev and QA teams. Unfortunately sometimes we see the same mistakes being repeated again and again and this ends up being a negative UGR.

2. Final customer perspective is not visible to an individual's level . Hence cant decide better solution.]]> 2023-08-18 04:34:02 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665480688 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665494750 1. Would recommend to look back and see whether we have the bandwidth to do it while committing with the customer.

2. Taken first into consideration and companies perspective is taken after.

]]> 2023-08-18 04:54:36 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665494750 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665494927 1. The customer's perspective is highly valued and central to decision-making in this environment.

2. The organization recognizes that customer satisfaction and meeting their needs are vital to the success of the business.

]]> 2023-08-18 04:54:51 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665494927 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495507 Include customers and team members in the daily scrum, story grooming sessions wherever possible. Create opportunity for direct interaction with customer at least once in a week]]> 2023-08-18 04:55:40 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495507 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495651 2023-08-18 04:55:53 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495651 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495762 2023-08-18 04:56:02 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495762 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495864 1. Sometimes when mistakes happen from our side we hesitate to take its ownership

2. Not everyone in project team have direct contact with customer. Hence difficult to align/understand customer expectation.]]> 2023-08-18 04:56:11 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665495864 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496003 1. We should hear properly about the customer expectation and if there is a situation it should be flagged as early as possible.

2. We rarely go beyond customer expectation.]]> 2023-08-18 04:56:22 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496003 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496151 1. We understand that meeting customer expectations is the foundation of our success, and we strive to consistently deliver outstanding products and services that not only meet but surpass what our customers anticipate.

2. We strive to understand and exceed our customer's needs by providing exceptional delivery quality. We actively listen to their feedback and use it as a valuable resource for improvement. Employees are trained to actively listen to customer needs, concerns, and feedback, ensuring that their voices are heard and addressed promptly.

]]> 2023-08-18 04:56:33 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496151 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496737 Ensure that the process of giving extra hours for junior team members, and separate tickets for lead oversight is followed across the board]]> 2023-08-18 04:57:18 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496737 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496842 Equip team members to say "NO" assertively, when they are already packed]]> 2023-08-18 04:57:26 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496842 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496973 2023-08-18 04:57:35 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665496973 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497126 1. Junior members needs technical oversight and covering
2. One who is cooperative often have to put extra hours]]> 2023-08-18 04:57:44 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497126 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497243 1. Not always, Blame game occasionally
2. Depends on manager 
3. Need JIRA for everything]]> 2023-08-18 04:57:53 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497243 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497399 1. Awesome
2.  Synergy, Collaboration

]]> 2023-08-18 04:58:03 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497399 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497829 If the work life balance is hampered due to some issues/delays from client side, then its PM's responsibility to push back/set expectations/readjust the timeline.

If its not happening, then employees should escalate]]> 2023-08-18 04:58:34 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497829 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497992 Managers and leads check on employee well-being during their weekly/monthly catch-ups. Inform the HR team if they find any red flags or EWS within the team. Employees should also be open, honest and candid.
Encourage employees to flag concerns and problem solutions affecting their work-life balance.
UGR champs can hold informal check-ins within their teams to check on employee well-being.]]> 2023-08-18 04:58:46 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665497992 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498103 2023-08-18 04:58:55 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498103 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498804 1.  Dependent on Clients 
2. Is a problem for around 10% of people]]> 2023-08-18 04:59:09 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498804 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498902 1. Exceptions in pockets
2.]]> 2023-08-18 04:59:19 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665498902 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499028 1. Healthy, Balanced
2. Encouraged

]]> 2023-08-18 04:59:29 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499028 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499539 2023-08-18 05:00:07 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499539 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499647 2023-08-18 05:00:17 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499647 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499768 Support from Leaders in organizing and managing platform/tech events.]]> 2023-08-18 05:00:26 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499768 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499879 1. Idea rarely comes up
2. Not encouraged enough]]> 2023-08-18 05:00:34 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499879 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499996 1. Considered
2. Takes time to get past global leadership]]> 2023-08-18 05:00:43 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665499996 arundev https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665500103 1. Welcomed, Appreciated
2. Considered

]]> 2023-08-18 05:00:52 UTC https://padlet.com/arundev/pkzrptvmodcm4lgm/wish/2665500103