2.      6 dimensional categorization to achieve customer satisfaction.

3.      Characteristics of customers that are supportive of the business.

4.      Four essentials core capabilities.

 

2. 6 dimensional categorization to achieve customer satisfaction are:

3. Characteristics of customers that are supportive of the business are:

4. Four essentials core capabilities are:

2. 6 dimensional categorization to achieve customer satisfaction 
-Assurance 
-Empathy
-Network Quality
-Reliability
-Responsiveness
-Tangible

3. Characteristics of customers that are supportive of the business
-a person who willing to pay to the products.
-they who that have the knowledge of the products that know the product very much.
-they who that are really interest with the products.

4. Four essentials core capabilities
-Empowered Employees
-Network
-Relationship
-Technology

2) 6 dimensional categorization to achieve customer satisfaction 
-Assurance 
-Empathy
-Network Quality
-Reliability
-Responsiveness
-Tangible

3) Characteristics of customers that are supportive of the business
-a individuals who are need the product and willing to pay
-the consumers have knowledge and study well about the product before buy it.
-they are really interest with the products.

4) Four essentials core capabilities
-Empowered Employees
-network
-Relationship
-Technology

The approach in having a good communication business where have being applied in Hospitality business are advertising, brochure, press release, website, free give-away and  mail shot. This is the tools in make sure the two ways communication being applied in order to have a business. This approach also let the participant to have a fast feedback and let the business being efficient in future. 

2.       6 dimensional categorization to achieve customer satisfaction

There about six dimensional of categorization to achieve customer’s satisfaction. There are reliability, responsiveness, assurance, empathy, tangible and intangible. This dimensional is the big must in make sure the customers satisfaction achieved and able to plot as the quality product as fit the customers demand.   

3.       Characteristics of customers that are supportive of the business. 

The characteristic of customers who always support the business is loyal, good knowledge of business product, and able to spend money in the product product 

4.        Four essential core capabilities.

The core capabilities is the big issues in having the sustain business in nowadays. The first and main core capabilities is alert with latest technology in business oriented and business field. Secondly, we need to have a good relationship with all the customers and suppliers. Thirdly, we need to create great network within the suppliers and customers. The last one is empowered employees. The empowered employee is the most important towards business operation where they may be the back bone of successful in the organization in future. 

3) Characteristics of customers that are supportive of the business:
=Great Customers understand that It's a partnership
=Great customers want to be self-sufficient
=Great customers pay  to Become Better Customers
=Great Customers are demanding
=Great Customers are advocates(positive way)

4) Four essential core capabilities:

The seller need to ensure that six dimension can achieve the customer satisfaction because the customer's satisfaction is very important in the business to whether to keep maintain the quality of services/product or want to improve to make more interesting based on customer's need and wants.

3) Characteristic of customer that are supportive of the business.
The characteristic of customer that supportive is based on what they really appreciates what we provide to them such as they always purchase our new product and accept all the way of our product. They always keep updating our latest product/services based on current trend. Supportive customer also are willing to spending high cost to get what they want and they also always give positive feedback towards the seller. They also know what are the benefits of the product/services that they purchased and sometimes they promoted our product to other customers from mouth to mouth.

4) Four essential core capabilities :

Those approaches are important for seller to promote the products.

2. 6 dimensional categorization to achieve customer satisfaction.

Q3 :  Characteristics of customers that are supportive of the business:
-a person who willing to pay to the products.
-the consumers have knowledge and study well about the product before buy it.
-they who that are really interest with the products.

Q4: Four essential core capabilities:
- Relationship: This is very important to our industry because we are services industry, so we have to remain the customer relationship.
- Empowered: Such a good leader and staff can improve industry performance.
- Network: Nowadays many platform that we can used for connect with customer such as Facebook and Instagram.
- Technology: Involve the level of technology advance uses.

 - We can use website, catalog, board advertising, brochure to promote our products and people can get more information.

2) 6 dimensional categorization to achieve customer satisfaction 

    - Assurance 

    - Empathy 

    - Tangible 

    - Responsiveness 

    - Reliability 

    - Network Quality 

3) Characteristics of customer that are supportive of the business 

   -  Customers willing to pay for the product 

   - customers will give their feedback to seller after using the product 

   - customers will recommend the product to their friends 

4) Four essential core capabilities 

   - Network 

   - relationship 

   - technology 

   - empowered employee 

These customers’ communication approaches can attract and generate customer’s awareness toward the products or services. Through this, the customers might be motivated to come again. It’s also to encourage the customers to talk about the products and services as well as talk about the company. 

2. The six (6) dimensional categorization to achieve customer satisfaction is: 

3. Characteristics of customers that are supportive of the business are:

4. Four essential core capabilities.

-advertising

-Website

-Free give away

-Loyalty programme

-Feedback email

QUESTION 2=6 dimensional categorization to achieve customer satisfaction

-rehabilitee

-responsiveness

-Assurance

-Empathy

-Tangible and intangible

QUESTION 3= characteristic costumer that are supportive

- loyal customer. It because when the customer get their satisfaction to our product it will be their choice and we will get their trust to sell the product

-able to spend money. This is because when we get the customer that thrust our product they will spend money to the product that can give their satisfaction.

QUESTION 4= 4 essential care capabilities

-strategically

-for make a deal with customer

-to find @ govern the partnership

-to manage their deal with customer

  i. Publicity stunts.  To attract public attention to event organizer, which is utilized by celebrity, politicians and etc
ii. Free give away. A small food or product given free to customer in order to introduce new product.

iii.Website. Involve minimum cost and become trend

 iv. Advertising. An activity of producing ads for commercial products or service
v. Brochures. A small book contains information of service or product by company

vi. Press release. An official statement by giving a related information to newspaper
vii. Mail shots. Send promotional product or service to large number of people

 

2)      Six dimensional categorization to achieve  customer satisfaction

 i.            Material provision
 ii.            Technical operations iii.            Staff adaptability
iv.            Staff or customer relation
v.            Image
vi.            Value

 

3)      Characteristics of customer that are supportive of the business

i. Less inclined to switch. They used and become loyal to product or service

 ii. Less price sensitive. As customer focus on quality of services

iii. More likely to introduce new customer. Mouth to mouth promotion
iv. More likely to purchase additional products

v. Less expensive to service because they are familiar with the process
vi. Require less education
vii. More consistent in their buying behaviour. The more familiar customer with the brand, the harder their decision making process familiar

 

4)      Four essential core capabilities

 i. Technology. Allows continuous communication and streamlines the guest experience

 ii. Networks. A procurement and reference site which is providing a one-stop shop for professional and decision makers

 iii. Relationship. Staff and customer relations

 iv.  Empowered. Employee empowerment which is enabling staff to make decision which can improve customer service in responding to problem.

2. 6 dimensional categorization to achieve customer satisfaction are:

3. Characteristics of customers that are supportive of the business are:

4. Four essentials core capabilities are: