07-08 Oct 2025 Singtel WSQDCT - Issue for Critical thinking" Statement by JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1 Made with ♥ en-us 2025-10-04 04:05:50 UTC 2025-10-07 09:30:53 UTC hello@padlet.com Problem Statement JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545140 Component parts are failing barely one month after China customer assembled and used it to build their final products]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545140 METHOD JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545141
1) Static very high at Customer production in rural Part of China in Guangdong. 
2) Customer production process including QA/QC unproven and not ISO
3) Customer Production process very manual and labour intensive]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545141 MAN JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545142 1) Customer operators very young and inexperienced
2) Inexperience batch of production operators]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545142 MATERIALS JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545143 1) Supplier poor quality batch]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545143 MACHINE JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545144 1)  Customers lack equipment for manufacturing
2)  Production irregularity]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545144 MOST LIKELY ROOT CAUSE JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545145 Customer manufacturing process not reliable]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545145 Names: Kah Siong, Myung Soo, Ben, Xiao Bin, Sung sung JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545146 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545146 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545147 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545147 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545148 Simran, Ritesh, Saurabh, Vince, Handy



CrowdStrike Outage

]]> 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545148 Names: Deepak, Dinesh, Wee Keong, Thomas, Chris JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545149 2025-10-04 04:05:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3617545149 Names: Copilot (Audrey, Chekang, Meng Huat, Hui Ming) JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621443444 Problem statement: User has no internet access at AMK mrt

]]> 2025-10-07 08:46:22 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621443444 Names: Group 6 (Thitsar, Shu Qin, Medon, Bala, Jeff) JohnnyYapSH https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621443753 Problem Statement: High failure rate for telecom equipment at particular site.

]]> 2025-10-07 08:46:38 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621443753 Method https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621444867 2025-10-07 08:47:29 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621444867 Man https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621444994 2025-10-07 08:47:32 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621444994 Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621445190 2025-10-07 08:47:41 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621445190 Materials https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621445287 2025-10-07 08:47:46 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621445287 Problem Statement https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621446181 2025-10-07 08:48:24 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621446181 Method https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621447804 2025-10-07 08:49:34 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621447804 Man https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621448005 2025-10-07 08:49:45 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621448005 Problem Statement https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621448606 2025-10-07 08:50:08 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621448606 Materials https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621449314 2025-10-07 08:50:40 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621449314 Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621449445 Not properly rated for the implementation environment.

]]> 2025-10-07 08:50:47 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621449445 Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453081 • Phone is old and cannot connect

• Wrong settings

• Phone OS not updated



]]> 2025-10-07 08:53:15 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453081 Method https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453337 2025-10-07 08:53:28 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453337 Material https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453594

  • RF issue, eg radio base station serving the area is down, handover issue

  • New building or structure protruding, blocking RF or signal loss

    • ]]>     2025-10-07 08:53:39 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621453594     Man https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621454617

  • Presure to release software

  • Lack of information within teams

    • ]]>     2025-10-07 08:54:24 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621454617     Material https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455034 2025-10-07 08:54:41 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455034 Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455321 Machine (equipment) failures (aged hardware) overheat


    ]]>     2025-10-07 08:54:54 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455321     Method https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455366

  • Review Missing

  • No proper testing

    • ]]>     2025-10-07 08:54:56 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455366     Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455644

  • Centralized Rollout

    • ]]>     2025-10-07 08:55:07 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455644     Manpower https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455964

  • Engineer typo in configuration

  • Inexperience engineer switch to wrong system

  • Engineer didn’t follow protocol


    • ]]>     2025-10-07 08:55:20 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621455964     Man https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621456009 - Did not pay bills

    - Do not know how to use data on phone

    - User problem


    ]]>     2025-10-07 08:55:23 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621456009     Man https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621457800

  • lack of competency/experience to handle the equipment.

  • Lack of training from supplier/vendor

  • Not maintain due to shortage of manpower (cut cost)

    • ]]>     2025-10-07 08:56:33 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621457800     MOST LIKELY ROOT CAUSED https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621457891 End of life Hardware failure on core network equipment and degraded cabling at Bedok exchange

    ]]>     2025-10-07 08:56:37 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621457891     Method chekang https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621458983 - Incorrect device setting: mobile data setting

    - security setting



    ]]>     2025-10-07 08:57:18 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621458983     Material https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621459434

  • Manufacturing defects

  • Material quality

    • ]]>     2025-10-07 08:57:37 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621459434     Methods https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621461220

  • lack of grounding

  • Improper installation or guides from equipment vendor

    • ]]>     2025-10-07 08:58:50 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621461220     Material https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621461663

  • Fibre cable

  • Fibre Distribution Unit

  • Coupling

  • Fibre Tester

  • Patch Bay

  • Patch Cable

    • ]]>     2025-10-07 08:59:08 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621461663     Environment https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621464082

  • Power supplier unstable

  • Storage location have high EMR.

  • Temperature fluctuate

    • ]]>     2025-10-07 09:00:43 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621464082     Most Likely Root Cause https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621466460 2025-10-07 09:02:01 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621466460 MOST Likely Root Caused https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621466602 High EMR in the installed location caused the equipment failure.

    ]]>     2025-10-07 09:02:07 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621466602     Machine https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621476741 1. wear and tear of equipment

    ]]>     2025-10-07 09:09:52 UTC https://padlet.com/JohnnyYapSH/pj8q4n21ywmdmqb1/wish/3621476741