CWMARS Session #2 Topic 2: Service Delivery by MassLibSystem https://padlet.com/MassLibSystem/pf8024bmsl46grev Examples: physical traffic patterns in the building, seating, in-person programming, open hours en-us 2020-04-27 19:57:25 UTC 2020-05-01 21:47:58 UTC hello@padlet.com Where to get cleaning Supplies https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537233866 2020-04-28 18:20:33 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537233866 How to support/enforce 6 foot distancing for staff and patrons https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234033 2020-04-28 18:20:34 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234033 keeping distance between patrons in public spaces https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234059 2020-04-28 18:20:34 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234059 how do we ensure patrons stay 6 feet apart? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234384 2020-04-28 18:20:40 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234384 Changing the seating/removing seating to comply with distancing https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234392 2020-04-28 18:20:41 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234392 How many human beings in our library at the same time? Who sets this guidance? How do we count people in a library that has so many nooks and crannies? Are we to set up those outdoor waiting pens they have at Guido's and other local grocery stores? Can we take temperatures at the door? Can we require faces (nose and mouth covered) in order to enter? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234525 2020-04-28 18:20:44 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537234525 plexiglass or plastic shielding at service points (circ desks, etc.) https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235400 2020-04-28 18:21:04 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235400 monitoring building access re: numbers of people in the building https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235412 2020-04-28 18:21:04 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235412 eliminating some chairs so social distancing can be maintained https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235445 2020-04-28 18:21:05 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537235445 face covering recommendations and policies https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236041 2020-04-28 18:21:14 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236041 No in person programing. How does this effect the ARIS reporting to the state? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236134 2020-04-28 18:21:16 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236134 Reopen in phases...2 weeks apart?? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236441 2020-04-28 18:21:23 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236441 In person programming will be seriously limited unless there are very small groups. https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236933 2020-04-28 18:21:35 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537236933 How do we share work spaces? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537237321 2020-04-28 18:21:44 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537237321 Rescheduling performers - when? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537237628 2020-04-28 18:21:51 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537237628 removal of all toys, games, etc. in the children's room so that people don't linger https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238120 2020-04-28 18:22:04 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238120 If people are not showing symptoms for up to two weeks before being actively sick....how can we keep the staff safe with repeated exposure https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238256 2020-04-28 18:22:08 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238256 hours for senior citizens - other at risk groups https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238269 2020-04-28 18:22:08 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238269 How to provide help at computers, photocopier and keep safe distance. https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238518 2020-04-28 18:22:14 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238518 Summer reading will have to be virtual, how to best do that? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238930 2020-04-28 18:22:25 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537238930 monitoring computer usage - physical distancing - time limitations? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537239374 2020-04-28 18:22:36 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537239374 Limit hours to permit needed cleaning https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537239874 2020-04-28 18:22:49 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537239874 Taking PPE away from front line medical staff or medically fragile peoples to give to library staff https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537240753 2020-04-28 18:23:11 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537240753 how to disinfect public services - frequency/staffing/ https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537241088 2020-04-28 18:23:19 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537241088 appointments for computer sessions? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537241166 2020-04-28 18:23:21 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537241166 How to provide access to computers and tech support https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537244252 2020-04-28 18:24:35 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537244252 What timeline can we start adding services on/letting more people in the building on? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537252534 2020-04-28 18:27:47 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537252534 opening a small library to patrons -- by appointment only? What happens if the municipality does not reopen the building? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537252995 2020-04-28 18:27:55 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537252995 Our library is less than 1000 sq feet. We have only one door in/out, no air conditioning, and one bathroom between staff and patrons, and one shared desk for all circulation activity and one desk for all "office" work. There is no separate office or room for staff - not even for lunch. how do we manage opening with social distancing. https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253174 2020-04-28 18:27:59 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253174 We are going to get a massive influx of people as soon as we relax any restrictions. How do we deal with that? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253844 2020-04-28 18:28:15 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253844 How do we make patrons feel comfortable/safe/welcome if we have no programs, plexiglass, masks, appointments, etc? Will they want to come in? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253954 2020-04-28 18:28:18 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253954 In what ways can we remain "essential" and valuable while we limit services? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253994 2020-04-28 18:28:19 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537253994 How to reorganize computer area with no budget https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254297 And limited wired options available due to old building]]> 2020-04-28 18:28:24 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254297 Schools will be closed now until at least September. Our Senior Center may be closed until September. Should we stay closed for the whole summer too to avoid being packed full of people? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254757 2020-04-28 18:28:34 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254757 If town rules for public buildings include face coverings, how do we prevent insistent patrons from entering. https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254988 2020-04-28 18:28:38 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537254988 Is there value in taking temperatures before patrons enter? Staff responsible? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537258396 2020-04-28 18:29:47 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537258396 How do we provide service with the personal touch staff and patrons treasure when we are behind so many physical barriers/standing so far apart? https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537258566 2020-04-28 18:29:51 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537258566 Not having enough staff to cover hours because of self isolation https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537262438 2020-04-28 18:31:22 UTC https://padlet.com/MassLibSystem/pf8024bmsl46grev/wish/537262438