This is ***** calling from the National Learning Group.  I am calling to introduce myself as the training co-ordinator, so I will be taking you through the next steps and training with us. I am calling to get you booked in for our first training session. If you could give me a call back when you are available to talk and book this in that would be great. The office number is 01434239069. Or you can reply to the email I will send you as well. I look forward to speaking to you soon. Thanks, and bye for now. 

I hope this message finds you well! 😊

Just to introduce myself, I am the Tutor Training Coordinator for NLG, and so will be helping you get to grips with the software we provide and go over our policies! I tried reaching you by phone earlier today to discuss and set up the training dates but couldn't get through. I've left a voicemail for you, so please check it at your convenience.

We're excited to get you started and want to ensure you have all the information needed for a smooth training process. This includes live meetings to share and consolidate information and self-learning videos and quizzes. Our goal is for you to feel comfortable using the software and preparing lessons for students.

Please let me know a suitable time to reach you or feel free to call me back. You are also welcome to reply to this email with some times that would work for your first training session. Your prompt response will be much appreciated as it will help us finalize the training schedule.

Looking forward to hearing from you soon!

Best wishes,

I hope you’re doing well! 😊

I've attempted to reach you again since my last email, as we need to finalise the training dates to ensure a seamless start for you. Unfortunately, I've still not received a response or had the opportunity to speak with you directly.

We're eager to proceed with your onboarding and need to confirm your availability soon. The training is designed to fully equip you with the necessary skills to utilise our software and resources effectively.

Could you please get back to me at your earliest convenience?

Thank you for your attention to this matter. We're looking forward to having you on board and are ready to support you through your training.

Best wishes,

I hope you’re doing well! 😊

So we can finalise the training schedule and support you in the training process, please let me know as soon as you are able what dates you are available. We are eager to have you start tutoring with the National Learning Group, and so would appreciate if you could confirm training dates with us.

Thank you for your attention to this matter. We're looking forward to having you on board and are ready to support you through your training.

Best wishes,

I hope this message finds you well! 😊

I am writing to you one final time regarding the scheduling of your training sessions. We have made multiple attempts to contact you by phone and email without success. It is crucial that we confirm your availability within the next week to proceed with your onboarding process.

Please be aware that if we do not hear back from you by one week from today, we will assume you are no longer interested in the position and will cease further attempts to reach out.

This training is essential for you to become proficient in our systems and software, and we are eager to support you through this learning curve. We sincerely hope to avoid removing you from our list of upcoming tutors, as we believe you have great potential with us.

We are here to help and looking forward to your prompt response.

Thank you for your attention to this urgent matter.

Best wishes,

• Day 1 - Passed through from Recruitment; call and email.

• Day 2 - Chase Day 1; call and email.

• Day 3 - Chase Day 2; call and email.

• Day 4 - Chase Day 3; call and email.

• Day 5 - If they have not responded yet, pass back to recruitment.

When adding the notes, add which day of chase you are on. For day 3 (chase day 2), this may look like this: "12/06/25 ET: Chase Day 2 - VM left and emailed." If they contact you at any point, the chase process starts from the beginning again. However, if you are repeatedly having to chase them, discuss this with the Recruitment Manager, and send a last chance email.

Hope you are having a good day!

I can see that while you have completed some of the LMS, you haven't yet completed the Tutor Training module. I just wanted to make sure that you were aware of this, and are able to complete it before your Run Through at Contact: RT Time today.

Here is the link to the main module: https://nationallearninggroup.co.uk/lms/index.php/courses/tutor-lms/

You can also find it on the LMS page by clicking on the LMS tab, then Tutor Training - LMS Module.

If you don't think you will be able to complete this in time, I am more than happy to reschedule to a later date! I want to make sure you have all the support and time you need to feel confident with our systems. 🙂

Best wishes,

Subject: New Tutor: [Full Name]

Hi all,

{{ contact.preferred_name }} has passed their Run Through and is ready to start taking on students.

[Run Through notes and any other information needing to be passed on]

Curriculum: {{ contact.curriculum }}​

Qualified: ​{{ contact.qualified_ }}​

SEN/D: [No/SEN/SEND]

Subjects:

• (KSX-X) Subject

  
  

Availability:

• Mon-Sun times

• hours

  
  

Best wishes,

Subject: Tutoring with NLG: Next Steps

Hi {{ contact.preferred_name }},

It was lovely speaking to you during your Run Through!

Now you have completed your training, I have let the allocations team know that you are ready to start tutoring, and you should hear from them in the next few days. In the meantime, I have attached a software guide, which is just is a recap of zoom/renaissance etc. for you to look back at, a recap of make-up credits, and some information about being a self-employed tutor and managing taxes. We also have this guide for the allocations boards, in case you encounter any issues, and a practice allocation board that you can have a look at: https://nationallearninggroup.co.uk/allocations-board-test/.

Finally, I would really appreciate if you could fill out this feedback form - you can leave it anonymous if you like, and it will just help us to be able to continually improve the training and support our tutors as much as possible.

If you have any questions, please let me know!

Best wishes,

• Written to the student

• How the lesson went

• How the student found the lesson

• Something to encourage the student/build the tutor's relationship

This check doesn't need to be as detailed as a full review, it's mostly checking that they are writing lesson notes, and that they are in full sentences.

Next, just check that they have taken the attendance for their lessons, and are marking them correctly.

I hope you are doing well and have enjoyed starting tutoring with NLG!

In order to support our tutors as much as possible, I do a quick check of how they are getting on with admin after being with us for 4 weeks – I can see that you have been [positive: engaging with students/proactive/etc.], so thank you so much! ⭐

To support you going forwards, I would like to just send you our example lesson notes – though it has been great that you have been so diligent in writing them, we would appreciate if you could also [add in some more detail/write lesson notes for lessons that haven't gone ahead/etc.]. This is so that [we are kept in the loop/parents are up to date].

Also, I wanted to take this opportunity to check in and see how you are finding the resources we provide. We are always striving to support our tutors as effectively as possible, so your feedback would be greatly appreciated. ⭐

If you find that you are not using any of the software we provide, please do let us know. We completely understand that teaching methods vary between tutors, just as learning preferences vary among students. If the resources are not being utilised and you are happy for your account to be archived, this helps us avoid unnecessary licensing costs while ensuring we continue to support our tutors effectively.

Please let us know if you would like any help with this! We really appreciate your dedication to your students, and want to make sure we are supporting you as much as possible. 😊

Best wishes,

I hope you are doing well!

As part of our onboarding process, we had scheduled your Welcome Session for today at [Time]. Unfortunately, it does not seem like you have been able to attend this - I hope you are doing okay, and please let us know if there is anything you need support with.

If possible, could you please provide me with some dates and times that you will be able to complete your Welcome Session?

Kindly reply with some times that work for you over the next week. If you have any questions or need further assistance, please let me know, I am always happy to help! 🙂

Best wishes,

Hope you are having a good day!

I can see that you haven't quite yet been able to complete the Tutor Training module - I just wanted to make sure that you were aware of this, and are able to complete it before your Run Through at {{ contact.rt_time }} today. If you need any support at all, please let me know - I am always more than happy to help!

Here is the link to the main module: https://nationallearninggroup.co.uk/lms/index.php/courses/tutor-lms/

You can also find it on the LMS page by clicking on the LMS tab, then Tutor Training - LMS Module.

If you don't think you will be able to complete this in time, I am more than happy to reschedule to a later date! I want to make sure you have all the support and time you need to feel confident with our systems. 🙂

Best wishes,

I'm just calling to let you know that unfortunately, we will not be able to go ahead with your Run Through today, because it doesn't seem like you have been able to complete the LMS – I just want to check if everything is okay, and if you need any support in order to be able to complete this? 

Are there any times that work for you to reschedule this? Remember that we do need you to complete the LMS before the Run through.  

IF CANCEL: 

You will hear from our team with next steps in due course. 

IF RESCHEDULE: 

Please get back to me with times that you will be available to do this. 

Hope you are having a good day!

I can see that you haven't quite yet been able to complete the Tutor Training module - unfortunately, we will not be able to go ahead with your Run Through today at {{ contact.rt_time }}, as we do require the LMS to be completed prior to this. If you need any support at all, please let me know - I am always more than happy to help!

Here is the link to the main module: https://nationallearninggroup.co.uk/lms/index.php/courses/tutor-lms/

You can also find it on the LMS page by clicking on the LMS tab, then Tutor Training - LMS Module.

Please let me know when would work best for you to reschedule this - I want to make sure you have all the support and time you need to feel confident with our systems. 🙂

Best wishes,

It was lovely getting to meet you during your Welcome Session!

As part of our onboarding process, we are hoping to schedule your "Run Through" session soon.

This will require that you have completed the required modules on our Learning Management System (LMS) before your session, and if you are confident with everything, we can get you straight through to start teaching some students!

Please let me know some times that work for you over the next few weeks. If you have any questions or need any support, please let me know - I am always happy to help!

Best wishes,

I hope you are doing well!

I have attempted to contact you again since my last email, as we are hoping to confirm the date of your Run Through session soon.

As a reminder, this requires that you have completed the Learning Management System (LMS) before your session. This is the final stage in training, and is booked in for an hour to make sure you have time to ask any questions that you would like to ask.

Please let me know some times that work for you over the next few weeks. If you have any questions or need any support, please let me know - I am always happy to help!

Best wishes,

I hope you are doing well!

Please let me know as soon as you are able what dates you will be able to attend your Run Through session. I have attempted to contact you a few more times since my last email, but unfortunately haven't been able to speak with you directly.

We are eager to complete the training process with you, and would love to have you start tutoring with us. Completion of the LMS and attending your Run Through is essential for this.

Please let me know when you are available for your Run Through. If you have any questions or need any support, please let me know - I am always happy to help!

Best wishes,

I hope this message finds you well! 😊

I am writing to you one final time regarding the scheduling of your training sessions. We have made multiple attempts to contact you by phone and email without success. It is crucial that we confirm your availability within the next week to proceed with your onboarding process.

Please be aware that if we do not hear back from you by one week from today, we will assume you are no longer interested in the position and will cease further attempts to reach out.

This training is essential for you to become proficient in our systems and software, and we are eager to support you through this learning curve. We sincerely hope to avoid removing you from our list of upcoming tutors, as we believe you have great potential with us.

We are here to help and looking forward to your prompt response.

Thank you for your attention to this urgent matter.

Best wishes,

I hope you are doing well!

As part of our onboarding process, we had scheduled your Run Through for today at {{ contact.rt_time }}. Unfortunately, it does not seem like you have been able to attend this - I hope you are doing okay, and please let us know if there is anything you need support with.

If possible, could you please provide me with some dates and times that you will be able to complete your Run Through?

This will require that you have completed the required modules on our Learning Management System (LMS) before your session and, should you be comfortable with all of our systems, we can get you straight through to start teaching some students.

Please note that attendance of this is very important and failure to attend may result in us requesting the costs for training due to failure to commit to the role.

Kindly reply with some times that work for you over the next week. If you have any questions or need further assistance, please let me know, I am always happy to help! 🙂

Best wishes,

If the tutor isn't ready to start tutoring (e.g. due to tech issues) then do not pass them through to allocations - wait until the tech issues are resolved.

I hope you are doing well and have enjoyed starting tutoring with NLG!

In order to support our tutors as much as possible, I do a quick check of how they are getting on with admin after being with us for 4 weeks – I can see that you have been [positive: engaging with students/proactive/etc.], so thank you so much! ⭐

To support you going forwards, I would like to just send you our example lesson notes – though it has been great that you have been so dedicated to your lessons, we would appreciate if you could also make sure to write the notes afterwards. This is because we want to make sure that parents are always kept in the loop, and have a clear record of the student's progress. Additionally, since our tutoring is online, we want to take all opportunities to build your relationship with a student that we can, and communicate as much as possible.

Also, I wanted to take this opportunity to check in and see how you are finding the resources we provide. We are always striving to support our tutors as effectively as possible, so your feedback would be greatly appreciated. ⭐

If you find that you are not using any of the software we provide, please do let us know. We completely understand that teaching methods vary between tutors, just as learning preferences vary among students. If the resources are not being utilised and you are happy for your account to be archived, this helps us avoid unnecessary licensing costs while ensuring we continue to support our tutors effectively.

Please let us know if you would like any help with this! We really appreciate your dedication to your students, and want to make sure we are supporting you as much as possible. 😊

Best wishes,

I hope this email finds you well! 😊

As you have now been tutoring with us for a month, I wanted to take this opportunity to check in and see how you are finding the resources we provide. We are always striving to support our tutors as effectively as possible, so your feedback would be greatly appreciated. ⭐

If you find that you are not using any of the software we provide, please do let us know. We completely understand that teaching methods vary between tutors, just as learning preferences vary among students. If the resources are not being utilised and you are happy for your account to be archived, this helps us avoid unnecessary licensing costs while ensuring we continue to support our tutors effectively.

If you have any questions, feedback, or suggestions, please don’t hesitate to reach out! Your input is really valued in helping us provide the best possible support to our team.

Best wishes,