Briefing about the company was conducted by the director, Mr Teah Kok Keong.

Visited the two outlets nearby, Vida and Noble Box.

Learned the overall purchasing process in the intelligent convenience store.

Assisted in arranging the new stocks and placing the printed barcode.

Learned about the stock take.

Meeting 1: Learned about the SOPs that need to be conducted.

Meeting 2: Explained the current operation of the Operation (Ops) Team.

Visited one of the outlets at the high-end condominium, Five Stones Condominium.

Assisted in determining and counting the expired/damaged products.

Updated in the WhatsApp Group.

Learned some Excel skills.

Learned how to stock in and create the purchase order (PO).

Visited the two outlets under my responsibility, Vina Residency and Cloud Tree.

Determined and calculated the expired/damaged products.

Took photos of the expired/damaged products.

Updated in the WhatsApp Group.

Also took some photos of the layout of the outlets to sketch out the layout and determine any areas for improvement.

Meeting with the director, Mr Teah.

Discussed the current situation in the particular outlet after visiting some outlets.

It is updated by every intern who has visited the outlets about the current situation, any improvements made, and the problems faced in the outlets.

Proceeded with sketching the layout of Vina Residency and Cloud Tree.

Learned about the ordering process for Bread, Milk and Egg (BEM).

Continued with sketching the layout of the outlets and determining if there are any improvement areas.

Updated and improved the layout of Vina Residency and Cloud Tree.

Assisted admin in handling invoices and matching them with supplier purchase orders.

Analysed eggs damaged/expired in Feb and Mar 2024 for 15 outlets.

Identified the top 3 outlets with the most returns for future order reduction.

Met with HOD and sent weekly reports.

Appointed to learn Excel from Vanessa for SKU/item calculations.

Wrote and sent weekly reports.

Continued the Excel tasks assigned by Vanessa yesterday.

Met with HOD and interns, discussed outlet visits.

Discussed Priority 1, 2, 3, & 4.

Virtual meeting with Vanessa for Excel tasks.

Visited Zeva outlet, conducted Priority 1, 2, 3, & 4 tasks.

Took photos for the layout, planogram, and price tag.

Determined the expired/damaged products, conducted stock take and packed them into boxes.

Checked if the beer chiller was arranged according to the planogram.

Checked whether all the items have the price tag.

Duty at Vida Box from 8:00 AM to 10:30 AM.

Removed old stocks (old buns and sandwiches), arranged stocks, cleaned the table, and greeted customers.

Visited Cloud Tree outlet, conducted Priority 1, 2, 3, & 4 tasks.

Took photos for the layout and planogram.

Determined the expired/damaged items, conducted stock take and packed them into boxes.

Just managed to conduct the stock take for the latest lists of expired/damaged items.

The remaining expired/damaged items were not counted, and the stock take was incomplete.

Submitted weekly report for the previous week.

Conducted training with interns from operation and business development teams at the MyHabitat outlet.

• Briefed on customer service protocol.

• Observed outlet and identified issues.

• Divided into groups to amend display arrangements.

Prepared for and held a meeting with the director to update on the progress made over the past two weeks.

• Presented outlet layouts and progress on Priority 1-4.

• A new face recognition technology installation is planned for Wednesday.

The purpose of the meeting was to share and learn about data analysis, operations, and SOPs.

Proposed SOPs are scheduled for the following week.

Discussed Excel tasks with the director, which are about the inventory in each outlet.

Wrote an improvement report for MyHabitat.

Visited Cloud Tree outlet.

• Briefing:

  • Discussed lighting, air conditioning, Promo GE (3 Promotional Racks), and infrastructure.

  • Analysed outlet environment, including lights, air conditioners, and item display.

  • Emphasised the importance of analysing item display, ensuring planogram adherence, and maintaining price tag availability.

  • Conducted stock count, focusing on identifying bad stocks.

• Priority:

  • Continued with Priority 2, which is incomplete from the last visit and completed by today. Counted and packed the remaining damaged/expired items.

  • Continued with Priority 3 to 6 and prepared improvement plan.

  • Check for the outlet's beer chiller, price tags, promo GE, beverage chiller and medicine, health & wellness and confectionery.

Finalised improvement report for MyHabitat and submitted it.

Continued layout sketches for Cloud Tree and Zeva.

Visited Trinity Aquata outlet, focusing on priorities 1-6 and provided improvement plan.

• Took photos for layout, planogram, and price tags.

• Conducted priorities 1-6.

• Determined the location for returnable, non-returnable and receiving areas.

• Determined the expired/damaged products, conducted stock take and packed them into boxes.

• Scanned, counted and updated the expired/damaged products in the WhatsApp group and ARS system.

• Check for the outlet's beer chiller, price tags, promo GE, beverage chiller and medicine, health & wellness and confectionery.

Updated the HOD and Mr Adam on the progress made in the previous days.

Clarified procedures for managing returnable and non-returnable goods.

• For returnable stocks, collect, scan, count, pack and label.

• For non-returnable, collect, scan, count, pack and dispose of; same for both expired and damaged.

Continued layout sketches for Cloud Tree and Zeva.

Visited Vina Residency, focusing on priorities 1-2, and incomplete stock take.

• Took photos for layout, planogram, and price tags.

• Conducted priorities 1-2.

• Determined the location for returnable, non-returnable and receiving areas.

• Determined the expired/damaged products, conducted stock take and packed them into boxes.

• Scanned, counted and updated the expired/damaged products in the WhatsApp group and ARS system.

• Didn’t finish the stock take; just managed to conduct the stock take for the latest lists of expired/damaged items.

• The remaining expired/damaged items were not counted, and the stock-take process at Vina Residency was incomplete due to insufficient time and empty boxes. Need to transfer from other outlets.

Updated the HOD, Mr Adam, on the current progress as it has been updated.

The stock-take process needed to be completed by this week.

Left only Vina Residency, which will be completed by today.

Worked on the layout for Trinity Aquata.

Revisited Vina Residency.

• Continued with Priority 2, which was incomplete from yesterday.

• Completed stock take at Vina Residency, focusing on priorities 2-6 and prepared improvement plan.

• Check for the outlet's beer chiller, price tags, promo GE, beverage chiller and medicine, health & wellness and confectionery.

• Calculated the total amount of soju at Vina Residency to plan the transfer of soju to other outlets.

• Noted ongoing repairs at Vina Residency; painting scheduled for the next day.

Meeting regarding Excel tasks with Mr. Teah, Mr. Adam, and the marketing executive.

• Discussion on updating inventory tasks and issues with inventory balance.

• Preparation of two versions of inventory balance based on daily updates or after stock take.

Submitted weekly report.

Meeting with Mr Adam and operation interns to update and review what was done last week according to the priorities.

• Focus on bad stock status and the location of returnable, non-returnable and receiving areas.

• Instructions on stock arrangement (FIFO) and submission of transportation receipts.

Meeting with the director, Mr Teah, HOD, Mr Adam and the operation team.

• Standard Operation Procedures (SOPs) for outlet and distribution centre (DC) inbound processes.

• Briefing on outlet layout and issues.

• Briefed about the location of returnable, non-returnable and receiving areas.

• The location of the returnable and non-returnable needs to be clearly stated and allocated to ensure the smooth process of stock take and packing for return. It is also crucial for the driver to take the returnable stocks.

Meeting with the director, marketing, and warehouse executive to further discuss SOPs.

Continued inventory tasks and visited multiple outlets for various activities.

• Parliament: To remove some products from the outlet (Tarami).

• Kiaramas Sutera: To arrange the beer chiller according to the planogram and manage the expired products for return.

• Pavilion Hilltop: Place the baskets in the outlet.

• Verdana: To place the medicine racks in the outlet.

Meeting with the director, Mr Teah and the operation interns to discuss stock locations.

• The importance of fixing the location for returnable, non-returnable and receiving areas is to allow the driver to know where to put the good stocks and where to take the returnable stocks.

• Emphasis on managing returnable/non-returnable areas and expired products.

• Worked on tasks simultaneously (expired product check, stock take, planogram arrangement).

Visited Cloud Tree outlet to conduct stock take and prioritize tasks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery area according to the planogram.

Duty at Vida Box, from 8:00 AM to 10:30 AM.

• Housekeeping the outlet.

• Arranged stocks.

• Cleaned up the table.

• Greet the customers.

• Didn’t have the nasi lemak delivery today.

Visited Trinity Aquata.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.

• Displayed the catalogue of the products and promotions in the outlet.

Visited Fraser Tower.

• Conducted the stock take for good stocks.

• Carried out Priority 1, 2, 3, 5, & 6.

• Priority 1: Checked for expired/damaged items. Took photos of the expired items and updated them on WhatsApp.

• Priority 2: Counted for the expired/damaged items and packed them in boxes. Updated in the ARS system.

• Priority 3: Arrange the beer chiller according to the planogram. Place the price tag on the chillers.

• Priority 5: Arrange the beverage chiller according to the planogram.

• Priority 6: Arrange the medical, health & wellness & confectionery areas according to the planogram.