Group 4 Exercise 6 - Start Stop Continue by Chan Leong Teng https://padlet.com/chanleong/paygjvteemwl907m en-us 2021-11-22 18:19:14 UTC 2021-11-24 07:15:16 UTC hello@padlet.com UPL https://padlet.com/chanleong/paygjvteemwl907m/wish/1909936396 2021-11-24 06:13:37 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909936396 Data warehouse + business intelligence tool https://padlet.com/chanleong/paygjvteemwl907m/wish/1909937817 A centralised place for our database - not limited to customer's, but also products etc

eg.
- help TCs to address enquiries faster, easier to refer to product details
- better customer segmentation for targeted content]]> 2021-11-24 06:14:58 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909937817 Knowledge library https://padlet.com/chanleong/paygjvteemwl907m/wish/1909938353 Input all the product udpates, travel advisory]]> 2021-11-24 06:15:28 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909938353 Continue business model based on 3 pillars - Corporate, Leisure, MICE https://padlet.com/chanleong/paygjvteemwl907m/wish/1909939527 2021-11-24 06:16:26 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909939527 Lengthy processes https://padlet.com/chanleong/paygjvteemwl907m/wish/1909941332 Manual documentation (e.g. payroll system - payslip, staff claims)

Delay response to customers

]]> 2021-11-24 06:17:59 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909941332 Recognition https://padlet.com/chanleong/paygjvteemwl907m/wish/1909942473 Rewards (e.g. bonus, trips, incentives)]]> 2021-11-24 06:18:59 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909942473 Talent retention https://padlet.com/chanleong/paygjvteemwl907m/wish/1909942963 2021-11-24 06:19:24 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909942963 Start own product https://padlet.com/chanleong/paygjvteemwl907m/wish/1909943565 2021-11-24 06:19:55 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909943565 Explore / Acquire new GSA brand (e.g. Trafalgar, Contiki) https://padlet.com/chanleong/paygjvteemwl907m/wish/1909944967 2021-11-24 06:21:10 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909944967 Build good customer service standards https://padlet.com/chanleong/paygjvteemwl907m/wish/1909946625 eg. reduce SLA, address customer's enquiries better]]> 2021-11-24 06:22:38 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909946625 Promoting Marriott Star Luminous (GSA product) https://padlet.com/chanleong/paygjvteemwl907m/wish/1909946657 2021-11-24 06:22:39 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909946657 Negative mindset https://padlet.com/chanleong/paygjvteemwl907m/wish/1909948057 2021-11-24 06:23:58 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909948057 Enhance cross-department teamwork/communication https://padlet.com/chanleong/paygjvteemwl907m/wish/1909948462 2021-11-24 06:24:16 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909948462 Brainstorm within internal departments before developing a new product https://padlet.com/chanleong/paygjvteemwl907m/wish/1909955461 understanding the clients' demand for corporate, leisure, MICE]]> 2021-11-24 06:30:21 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909955461 Too many similar product codes https://padlet.com/chanleong/paygjvteemwl907m/wish/1909958469 Currently a lot of product codes created (eg. hotels, events, packages, tours) ]]> 2021-11-24 06:32:40 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909958469 Staff training https://padlet.com/chanleong/paygjvteemwl907m/wish/1909960190 Product training]]> 2021-11-24 06:34:14 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909960190 Aligning on internal processes https://padlet.com/chanleong/paygjvteemwl907m/wish/1909960575 2021-11-24 06:34:35 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909960575 Technology - build our own reporting tool for clients (similar to CWT AnalytiQs) https://padlet.com/chanleong/paygjvteemwl907m/wish/1909967982 Customer Profile management tool]]> 2021-11-24 06:40:55 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909967982 Mobile app (similar to myCWT mobile) https://padlet.com/chanleong/paygjvteemwl907m/wish/1909968483 2021-11-24 06:41:21 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909968483 Concierge (Luxe) department https://padlet.com/chanleong/paygjvteemwl907m/wish/1909972644 2021-11-24 06:44:43 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1909972644 Finance related process https://padlet.com/chanleong/paygjvteemwl907m/wish/1910012577 Reduce level of approval - Credit limit
Delay in payment approval to supplier - standard approval time for management (within 1 day to approve)]]> 2021-11-24 07:15:08 UTC https://padlet.com/chanleong/paygjvteemwl907m/wish/1910012577