W2 by Language Development Program https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4 Made with a stroke of good luck en-us 2020-08-27 20:51:38 UTC 2020-08-27 22:33:27 UTC hello@padlet.com Mapi languagedevelopmenttp https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826050 2020-08-27 20:53:44 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826050 Daniela languagedevelopmenttp https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826187 2020-08-27 20:53:50 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826187 Ana languagedevelopmenttp https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826379 Introducing ourselves properly
Take ownership
Ask questions
Kind greetings
Properly understand what the issue is
Being polite, patient
Avoid negatives, never say "no"
Put ourselves in their shoes
Being patient
Not being too formal
Anticipate the issue, know the protocols X2
Keep calm
Closing the conversation properly


]]> 2020-08-27 20:53:56 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703826379 David Cárdenas https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703895584 Do not take everything personal
Not everyone know as much as you do
Patience is key
The customer has the reason
Be always willing to help
Saying "no" isn't an option
Being creative is the best way of finding solution to strange issues
"Watch your tongue"]]> 2020-08-27 21:40:50 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703895584 Important Things https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703896040 Not taking the situation personal.
Be always polite 
Listen actively
Guide the customer in a polite way through the issue
Understanding the customer 
Empathy
Building a good relationship with the customer
Keeping in mind that everybody don-t know what we know
Be patient
Learning the best ways to help customers
The customer has always the reason
Never say no
Be positive
Be calm and secure 
Good expectations 

]]> 2020-08-27 21:41:12 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703896040 Mapi <3 https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703953135 How to deal with rude people

Maybe, what to do with an angry customer.

Id be good to see how to explain the customer that we can not help them in the case that we can not help them, because sometimes we do not know how to say it and they think we do not want to help them, so it would be good to know

How to handle with rude costumers

How to give long instructions without making it long.

how to deliver bad newS

-What if the customer asks for a supervisor, how to avoid the escalation
 -What if the customer insult me, can I close the interaction after giving him/her warnings
 -Does enigma count with an own platform to look for information about the process?

Useful expressions to answer rude customers.

What to to if the person is talking about person things?

personal*

What we should do if we don’t know the answer

At what moment should I transfer to a supervisor

Technical language that we need to learn

]]> 2020-08-27 22:32:21 UTC https://padlet.com/languagedevelopmenttp/papqgy6qnsvec2p4/wish/703953135