Nesting BPO. Roadmap, Familiarization, Suggestions by https://padlet.com/astramentore/pa0v52obv4qkat7y Roadmap + Familiarization en-us 2025-02-19 17:03:26 UTC 2025-04-24 07:16:26 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1faba.png Suggest if the USP is open and: astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620092

  • Issue is resolved

  • Issue resolved itself or the user did it (e.g., a local one)

  • Chat/Call transfer, a user's mood is Ok

  • The request is S&F/FR, their reaction is neutral/positive

    • ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620092     Avoid suggesting if: astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620094

  • USP is locked

  • The user is irritated/frustrated/angry during the whole conversation

  • Offline escalation

  • User leaving Wix

  • No sites in the account

  • Soft transfer on calls

    • ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620094     Suggestions. When? astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620095 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620095 How to move? astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620097 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620097 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620098 Opener

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620098     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620099 Issue Acknowledgment

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620099     Roadmap astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620100 padlet


    "I'm going to open your account and check the issue with the automation. Please allow me no more than 5 min


    + Once we discuss the issue I'd also like to share with you the suggestion for your business growth"

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620100     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620102 Issue Solution

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620102     Transition to suggestions astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620103 "I'm glad we managed to solve the issue!


    I also want to share one small tip for your site development, while we are here in the chat/on a call. What do you think?"

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620103     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620105 Closer

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620105     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620106 Suggestion Presentation

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620106     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620107 Suggestion Implementation / Walkthrough

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620107     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620108 + Familiarization

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620108     Compliment astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620109

  • Compliments must be specific, sincere; compliment something you like on a user's site, something they achieved, their goal/mission, etc.

    • Example

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620109     Impactful Question astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620111

  • Open-ended (what? when? how?) questions about Business vision; Site goals (USP Overview); Current challenges; Tactics for growth, etc.

    • Example

    Questions examples

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620111     Small Talk astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620112

  • Get curious (users love to talk about themselves), speak about something you have in common, smth you find attractive on their site, etc. 

  • Turn on Active Listening


    • Topics example

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620112     How to Present? - 3W astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620113 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620113 Why you find this feature relevant astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620114 Use the info you learn about the site to show the user how did you come up with the idea this feature is relevant ]]> 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620114 What this feature is about astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620116 Explain the user what this feature does, how they can use it. Use the info from USP and article ]]> 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620116 What benefit the user will get astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620117 Tell the user what exact value this feature has. General values:

    - increase traffic

    - increase sales

    - improve communication relationships with clients

    - help manage the site easily

    - develop the site 

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620117     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620118 I see that you organize events in your town and promote them with your website

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620118     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620119 I'm sure it's a great idea for your business to set up a Google Business Profile

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620119     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620120 Creating a profile or connecting your existing one will help to attract local traffic, gain insights into how your customers find you on the web, and manage customer reviews which can help to increase selling tickets for your events

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620120     How to Implement? astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620121 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620121 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620122 - Be proactive

    - Check what is needed for implementation 

    - Call to action

    - Mention it's fast and free to use

    - Guide the user step-by-step till the end 

    - Check user's progress

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620122     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620123 It'll take just a couple of minutes to create a profile, and I'll gladly show you the process while we're in the chat/ on a call! How does it sound?


    ...


    Great! Please click here to access the Google Business Profile tab and click "Start Now":


    "screenshot"

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620123     Real interactions examples astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620124 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620124 Call astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620125 How this happens on a call]]> 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620125 Chat astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620126 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620126 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620127 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620127 IQ + Roadmap astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620128 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620128 Compliment astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620129 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620129 Time to practice! astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620130 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620130 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620131 Related Article

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620131     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620132 Let's check the site and think about a compliment you could give

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620132     Case 2 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620134

  • Add a transition to suggestions

  • Check the website to compliment it and connect to the suggestion

  • Present Wix Chat Suggestion

  • Encourage to Implement

    • ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620134     ----------------------------------------------- astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620136 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620136 Resources: astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620137 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620137 Call/Chat saved replies astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620139 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620139 Impactful Questions astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620140 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620140 USP usage ----------> astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620141 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620141 USP usage ----------> astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620142 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620142 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620143 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620143 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620145 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620145 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620146 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620146 Phrases to avoid when presenting: astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620147

  • I noticed a warning in your account

  • Do you know you're not connected to Google?

  • I noticed that you haven't added a Blog yet.

  • Just for your information, you can connect your FB page to inbox

    • ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620147     IQ, Small Talk, Compliment, Transition to suggestion astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620149 2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620149 Case 1 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620152 Present Create SEO Plan suggestion:


    1. Review the site and ask an Impactful question

    2. Add transition to suggestions

    3. Connect it to the suggestion and present it

    4. Encourage to implement

    ]]>     2025-02-19 17:03:26 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334620152     astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334623173 2025-02-19 17:05:46 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334623173 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334638274 Related Article

    ]]>     2025-02-19 17:16:18 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334638274     https://www.fhycomplex.org/ astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334640628 Let's check the site and think about the question you could ask

    ]]>     2025-02-19 17:18:28 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3334640628     site example to check astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335374548 2025-02-20 05:21:05 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335374548 Room 1, 2, 3 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335616906 2025-02-20 08:53:31 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335616906 Room 4, 5, 6 astramentore https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335617810 2025-02-20 08:54:16 UTC https://padlet.com/astramentore/pa0v52obv4qkat7y/wish/3335617810