https://padlet.com/redford_bill/p8uczwzhiwug en-us 2016-03-24 23:34:38 UTC 2016-03-25 02:14:31 UTC hello@padlet.com redford_bill https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690170 http://www.forbes.com/sites/forbesleadershipforum/2012/05/30/10-commandments-for-delivering-bad-news/#617bdc0a1df9 

Jovincent L, Davis T

1.  Bad news should never be too surprising.  Provide individuals the time to  react and and the opportunity to improve if they are at fault.  
2.  Do not delay communicating bad news.  Take a direct approach.
3.  Do not hide facts or withhold information.  Be open and transparent.  
4.  Anything associated with Bad news should always be documented in writing.
5.  Bad news must be justified and reasonable.
6.  Delivering bad news is also an opportunity to deliver any positives associated with it.  However, do not give false optimism.  
7.  When presenting bad news, they should always be supplemented by providing possible solutions and realistic optimism.  
8.  Multiple audiences should be considered when delivering bad news.  Think of the needs of the individuals that are affected.  
9.  Follow up or update employees on the bad news after they are initially informed.
10.  Bad news should always delivered with respect and dignity towards the target audience.  

https://hbr.org/2015/03/how-to-deliver-bad-news-to-your-employees

]]> 2016-03-24 23:37:53 UTC https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690170 redford_bill https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690176 https://www.mindtools.com/pages/article/bad-news.htm 
Rubi M
Martha C
Karen V
Juan C
Pedro C

1. Be emotionally ready, ex. calm and clear will show professional communication
2. Use stress management techniques
3.Identify some solutions to minimize having to come up with answers under pressure
4. Genuine and honest when explaining bad news.
5. Choose a private setting
6. Watch your tone of voice and body language to communicate with empathy
7. Deliever the bad news promptly. Before rumors start.
8. Active listening skills so you understand the other persons concerns
9. Be sensitive to the tragedy
10. When appropriate try find the good in the situation

Link:  http://www.reliableplant.com/Read/17101/how-good-leaders-can-deliver-bad-news


]]> 2016-03-24 23:38:02 UTC https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690176 redford_bill https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690183 http://www.forbes.com/sites/jaysondemers/2013/08/05/how-to-use-the-aida-formula-to-boost-your-content-marketing-strategy/#289fbb9f43b5 

Angelica Quintana
Harnit Dhami

1. The AIDA Model is an ideal indirect approach 
2. It shows you how to engage, persuade, and convert your readers
3. A = Attention- encourage your audience to want to hear about your problem/idea
4. I = Interest- give short detailed information to build on attention-grabbing idea
5. D = Desire- make the reader want what you're selling by convincing them of of the benefits and removing doubts
6. A = Action- motivate the reader to take action. To make a decision in your favor or purchase something
7. Having a great content strategy is one of the most effective initiatives a business can do to grow.
8. This process talks to them not with them.
9. It connects with emotional appeals, trying to grasp the readers feelings, interests, and sympathies.
10. Works well for persuasive business messages, marketing, and sales messages.  

http://www.smartinsights.com/traffic-building-strategy/offer-and-message-development/aida-model/]]> 2016-03-24 23:38:12 UTC https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690183 redford_bill https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690193 http://writing2.richmond.edu/writing/wweb/business/message.html 
Maddy R.
Tim T.
Dayana C.

1. Sometimes the objective of persuasive messages is simply to encourage people to consider a new idea-Be ready for questions
2. Using  the indirect approach to give negative messages-uses a buffer
3. Be positive when presenting your idea.
4. Using the direct approach-end your message with a positive statement/close pleasantly 
5. Use positive language when promoting an idea or product that you believe in
6. AIDA Model-attention, interest, desire, action
7. Provide reasons and additional information when giving negative information.
8. Make it easy for your audience to understand and respond. 
9. Well written reasons are;
Detail, tactful, personalize, and as positive as possible. 
10. A respectful close builds goodwill, offers a suggestion for action, provides a look toward the future and is sincere. 

http://www.copyblogger.com/persuasive-writing/ ]]> 2016-03-24 23:38:21 UTC https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690193 redford_bill https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690196 http://www.forbes.com/sites/micahsolomon/2015/06/01/the-mr-grumpypants-secret-of-customer-service-you-need-to-out-picky-your-pickiest-customer/#4f76bcf37842 

AB
KN
CT
LE
KG

1. Think of yourself as a customer when delivering a service.
2. Be prepared for the worst reaction.
3. Understand that an action can have two or more different points of view.
4. Assess opportunities for customer service improvement through feedback.
5. View situations through a "Mr. Grumpypants" perspective. 
6. Customers can be picky and rude when they do not get the service they feel they deserve/expected.
7. If you notice your employee doing something wrong, ask them to describe the situation so they can see why what they did was not done as it should have 
8. Your employees' actions represent your company so it is okay to be picky. 
9. Do not assume the disposition of the customer, be prepared for every situation. 
10. Treat every customer with respect, no matter how they treat you. 

http://smallbusiness.chron.com/effectively-communicate-constructive-criticism-workplace-24096.html







]]> 2016-03-24 23:38:24 UTC https://padlet.com/redford_bill/p8uczwzhiwug/wish/102690196