ITS Management Process - CSC 07/21/16 by dan https://padlet.com/daniel_jones1/p8ooyuomvbje Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-21 14:08:59 UTC 2017-05-17 05:02:05 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763512 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Wesley is off all week

Road blocks:  Systems Engineer will be deleting accounts on people that have never logged on to AD.   We will be getting a list of these employees.   Should be get a call on one of these please send a ticket to System Admin

                                                                                                               REMINDERS

Queue this week: Erick CSC queue ( 3880 Kassia, Rob, Tom)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 9.54 and FCR 75.69 customer inputs into the help desk portal 297.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763512 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763513 Provide global information, celebrations, organizational announcements, birthdays, etc.
New LOA policy - all people on LOA will lose access until they return.      This could and will effect the CSC.    Templates in instructions on this process will be emailed as well as handed out.   Disabling of accounts will fall on Pat, Jason, Erick, Kassia and Sandra.

Do not install Chrome or Safari on any HHC computers

Ice cream sandwiches and Popsicle in the Freezer on 749

5 Batterson Park Rd Network outage tonight at 9 pm for 2 hours

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763513 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763514 Discuss achievements/successes/patient stories/Recognition
thank Lewis for covering last night


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/p8ooyuomvbje/wish/116763514