Reported for internship at Ibis Style Hotel, Kota Bharu.

Prepared cleaning trolley :

• towels, toilet paper, hygiene products, cleaning liquids, toilet brush, and mop.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Refilled the water dispenser using a clean water.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Carried out room cleaning duties.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Used a vacuum cleaner to clean the guest room floor.

Attended morning briefing with the housekeeping supervisor.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Attended morning briefing with housekeeping supervisor.

Make Up guest rooms.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Taking out the trash and replacing the plastic.

Attending the morning briefing with the housekeeping supervisor.

Practiced the correct steps for making a twin bed.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Bed making for guest rooms.

Placed welcome cards on the bed.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Took and organized the housekeeping trolley.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Carried out the task of cleaning tap heads to remove dirt, soap residue, and light rust in several assigned rooms.

Assigned as a runner by delivering additional items to the housekeeping staff, such as towels, pillowcases, and duvets.

Delivered guest-requested items such as prayer mats and extra pillows.

Assigned to carry out a special project involving bolster pillowcases.

Selected clean bolster pillowcases from the linen room.

Entered each guest room to replace the used bolster pillowcases with clean ones.

Separated dirty, smelly, and stained pillowcases to be sent for washing.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled water dispensers provided in the rooms.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Refilled water dispensers provided in the rooms.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Taked out the trash.

Bed Making for guest Room.

Make up the guest Room.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Prepared necessary items :

• metal polish and clean cloth.

Polished tap heads in guest bathrooms listed on the task sheet until shiny and free from water stains or soap.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Attended a welcome and orientation session for internship students by HR department at Ibis Styles Kota Bharu.

Introduced to key personnel and briefed on the organizational structure.

Selected appropriate curtains for guest rooms.

Checked linen inventory in the housekeeping storage including :

• bedsheets, pillowcases, and duvets.

Reorganized linens by type and size.

Recorded the quantity of each item in the inventory log.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Cleaned and wiped :

• toilet lid, flush handle, and toilet bowl using disinfectant.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Wiped the wall and floor tiles to remove water and soap stains.

Wiped the door knob and pipe handle.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Prepared a romantic room setup for a couple celebrating their anniversary.

Bed making using clean and white linen.

Made the guest bed neatly according to hotel standards.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Used a vacuum cleaner to clean the guest room floor.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Runner activities.

Delivering clean items :

• Bath towels, hand towels, floor mart , and bed linens.

Collected linens and duvets from check-out rooms.

Collected dirty from the housekeeping troly.

Washed dirty floort mart.

Pickep up laundry

Prepared the housekeeping trolley :

• Clean towels, bed sheets, pillowcases, and duvets.

Cleaned guest bathroom including :

• Toilet bowl, sink, mirror, and floor.

Wiped the sink and faucet.

Refilled guest amenities :

• Vanity kit, laundry bag, tissues, sanitary bag, toothbrush, shower cap and towels.

Refilled guest room beverages and condiments :

• Tea sachets, coffee packets, sugar packets, brown sugar, creamer powder and teaspoons.

Mop the bedroom floor.

Replaced all used towels :

• Bath towel, hand towel, floor mat.

Reviewed and practiced the Standard Operating Procedure (SOP) FO IBIS 001 – How to Answer Phone Calls.

Learned the importance of this task for maintaining hotel standards and guest satisfaction.

Learned and followed the proper steps to handle phone calls:

• Answering calls within 3 rings.

• Using standard hotel greetings with a smile and polite tone.

Studied and reviewed the Hotel Phone Operator Script to ensure proper standards are followed when answering guest calls.

Practiced answering phone calls according to the script, including:

• Giving a polite and professional greeting.

• Handling guest inquiries such as room reservations, hotel amenities, and call transfers to guest

Printed and organized breakfast vouchers for group guests.

Ensured guest details such as name, date, room number, number of adults and children were filled out accurately.

Checked and recorded guest arrivals and departures in OPERA Cloud.

Managed and updated guest profiles using the “Manage Profile” feature.

Updated guest information ( Address, contact, and nationality ).

Answered phone calls to handle inquiries, transfer calls, and assist with reservations.

Checked and recorded guest arrivals and departures using the OPERA Cloud system.

Verified and updated reservation data from BOOKING.COM BV.

Answered guest inquiries over the phone.

Posted guest payments and updated billing information in the system.

Answered incoming calls from guests inquiring about reservations, room rates, and hotel facilities.

Merged duplicate guest profiles in the OPERA Cloud system to avoid duplicate records.

Verified primary profile details such as name, profile type (guest), ID number, and contact information before merging.

Updated guest information, including phone numbers, email addresses, and special requests, in the system.

Organized and updated guest profile files.

Verified and confirmed guest reservation made through Agoda (ensured that charges and applicable taxes were correctly entered under the reservation).

Created billing alerts in the OPERA Cloud system for reservations.

Reviewed and merged duplicate guest profiles in the OPERA system to maintain data accuracy.

Updated guest details such as name, phone number, and email address in the system.

Checked and merged duplicate guest profiles in the system to ensure data accuracy and avoid redundancy.

Verified and confirmed reservations made through Agoda Company.

Checked booking details such as check-in and check-out dates, room type, and fixed rate.

Updated guest profile information when changes or corrections were needed.

Checked the balance status of the guest, confirmed that it remained at 0.00 MYR.

Cleaned and wiping all welcome drink glasses in preparation for incoming guests.

Prepare Room Keys

• Assisted in preparing physical and digital room keys for check-in guests.

• Double-checked accuracy of room numbers and key card encoding.

• Helped organize keys according to arrival list and special guest requests.

Updated guest profiles in the hotel system (PMS – Property Management System).

Created room key cards for guests with confirmed bookings using the hotel system.

Ensured the key cards were functioning properly and handed them to guests during check-in.

Checked reservation details via the system and physical guest registration forms.

Assigned room numbers according to room category and availability.

Updated guest profile in the system, including name, contact number, and identification details.

Sorted and organized guest registration files by room number and check-in date.

Processed guest payments via debit/credit card transactions.

Merged duplicate guest profiles in the Opera cloud System to ensure clean records and avoid redundancy.

Updated guest details, including guest name, guest ID, email, and phone number.

Updated market codes for several reservations based on guest types.

Updated guest information in the system, including name, contact number, and email address.

Assisted guests by transporting their luggage from the lobby to their assigned rooms after check-in.

Collected guests’ luggage from their rooms during check-out and brought it to the lobby or their vehicle.

Prepared and delivered personalized welcome cards to guest rooms, especially for loyalty members like Accor Gold.

Updated guest information in the system, such as email addresses, phone numbers, and identification.

Ensured all profiles are complete to streamline the check-in process and enhance guest experience.

Created breakfast vouchers for group guests scheduled to check in (ensured all details, including room numbers, check-in/check-out dates, and number of guests, were accurate).

Prepared personalized welcome cards for guests who are Gold Accor members.

Placed welcome cards in the rooms for Gold Accor members

Updated guest information in the system, including address, identification details, phone number, and email.

Assisted in retrieving luggage from guest rooms upon request during check-out time.

Brought guests’ luggage up to their assigned rooms during check-in or upon arrival.

Prepared breakfast vouchers for group guests according to the rooming list.

Updated and edited group profiles according to the latest data.

Prepared the registration card list for the group attending today.

Assign the appropriate room based on availability and guest preferences.

Cutting breakfast vouchers for groups according to the number of guests.

Delivered VIP Welcome Card

• Delivered a welcome card to the VIP guest’s room before check-in.

Luggage Assistance (Luggage Up)

• Assisted with bringing guest luggage from the lobby to their room.

Washed and wipe used glasses for welcome drinks.

Updated guest information in the system (contact number, address, email ).

Assisted with the guest check-in process by verifying reservation details from platforms like Booking.com and Agoda.

Assist in the programming of key cards for newly checked-in guests.

Printed and prepared breakfast vouchers for guests' reservations.

Organized and filed completed registration forms for hotel records.

Updated guest profiles for all check-ins today in the Opera Cloud System :

• Verified and corrected full names as per official ID/passport

• Updated contact details (mobile number and email address)

  
  

Carried out post- payment procedures by entering guest payments into the Front Office system.

Verified and printed payment receipts from the EDC machine (Ingenico).

Cross-checked payment amounts with the guest’s folio and ensured accuracy.

Organized and recorded all receipts for daily financial report.

Assisted guests during the check-out process using cashless payment methods.

Updated guest group information in the Opera Cloud system (such as contact details, name, and identification)

Created and printed breakfast vouchers for group guests.

Prepared and printed the registration cards list for the arriving group today.

Double-check group details to ensure the accuracy of rooms matches group requests.

Updated guest profiles in the OPERA Cloud system for those who checked in today (full name, phone number, email address, and room number)

Updated the group booking profile in the OPERA Cloud system and ensured all guest information was accurate and complete.

Prepared a guest name list for registration cards (reg cards).

Provides breakfast coupons for all group guests staying at the hotel.

Prepare and distribute room keys for groups that have checked in.

Ensure that the room provided is accurate according to the booking.

Update the profiles of guest who have checked in to the system to ensure the latest information.

Designed a motivational poster with a wellness theme for the Heartfelt Care Day.

Printed and prepared breakfast vouchers for guests with reservations through Agoda and Booking.com.

Updated guest details in the Opera Cloud system during check-in (checked for correct name spellings, contact numbers, and supporting documents.)

Prepare Group Breakfast Vouchers and match the voucher count with the number of group members.

Edit Group Profile and update guest details participant list in the reservation system.

Updated guest information in the Property Management System (PMS), including names, contact numbers, and nationality.

Billing Guest (Agoda Booking)

• Assisted in verifying and posting charges for guests who booked via Agoda.

Washed and wipe cups used for welcome drinks.

Printed and cut breakfast vouchers for group check-ins.

Post Payment to Guest Folio

• Performed manual posting of payments received (cash/card) into guest accounts.

Update & Edit Guest Profiles

• Updated guest information in the Property Management System (PMS).

Assist Guests at the Front Desk

• Helped guests during check-in and check-out processes.

Prepare Room Keys

• Encoded and labelled room key cards for arriving guests.

Cut Breakfast Vouchers (Bouncers) for Group Guests.

Created a list of group guests scheduled to check in the next day.

Wiped plates, bowls, glasses, mugs, and cutleries.

Welcomed walk-in guests for dinner, took their orders and deliver guest orders to the table.

Cleared and set up tables after guests finished dining.

Assisted events at Royal Hall 3 :

• Collected plates.

• Fulfilled guests' requests

Delivered food oders to guest rooms.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleaned the buffet area after breakfast ended.

Wiped glasses, cutleries, plates, and bowls.

Set up the buffet area for lunch service.

Wiped plates, bowls, cups, glasses, mugs and cutleries.

Delivered a fruit basket to a VIP room.

Delivered guest orders directly to their rooms.

Cleared used trays and dishes from all guest room floors.

Temporarily transferred from the Sales & Marketing Department to the Food & Beverage (F&B) Department.

Wiped cutleries, plates, bowls, mugs, and glasses.

Handled lunch service:

• Welcomed and attended to guests.

• Collected plates and cutleries from guest tables.

• Cleaned and set up tables after guests left.

Set up buffet area for dinner.

Learned about the sales procedures practiced in the hotel.

Gained deeper understanding of the pricing structure and current promotions offered at Ibis Styles Hotel.

Introduced to the process of preparing quotations for clients and events.

Delivered the Banquet Event Order (BEO) to the kitchen and F&B department for tommorow event preparation.

Wrote and updated the event board with the details of today’s scheduled event.

Prepared a quotation for a seminar package, including meeting room arrangements and F&B services.

Created room accommodation quotation for individual and group stays.

Prepared a residential package quotation covering accommodation, meals, and basic meeting facilities.

Attended morning briefing session with Admin team to discuss daily assignments and departmental updates.

Prepared room accommodation quotation for Travel Agent request.

Created room accommodation quotation for Bahagian Penguatkuasa, Ibu Pejabat JPJ Malaysia.

Assisted with hotel inspection and coordination for DES (Departmental Event or Site visit).

Set up buffet area for dinner service.

Found and organized food tags for each dish displayed.

Handled dinner service :

• Cleared used plates.

• Set up tables.

Wiped plates, bowls, spoons, mugs, and cutleries.

Delivered food orders directly to guest rooms.

Wiped plates, bowls, spoons, forks, glasses, and mugs.

Set up buffet area for dinner service.

Hadled dinner service :

• Clearing used plates.

• Cleaned and Set up tables.

Cleared the buffet area after dinner.

Setup one dome for a dinner reservation.

Refilled drinking water for guests during dinner.

Cleaned the dome after the dinner service.

Wiped cutleries, plates, bowls, mugs, and glasses.

Set up two domes for dinner.

Cleaned the dome after guests finished eating.

Received and took orders from à la carte customers.

Set up tables for the next guests.

Wiped plates, bowls, cutleries, mugs, and glasses.

Handled fine dining at Sky View :

• Served food and drinks

• Cleared used plates.

Wiped plates, bowls, cutleries, mugs, and glasses.

Handled breakfast service:

• Collecting breakfast vouchers from guests.

• Clearing used plates.

• Set up tables.

Cleared the breakfast buffet area after service ended.

Wiped plates, bowls, mugs, glasses, and cutleries.

Set up the dining area for lunch service.

Handled lunch service:

• Clearing used plates.

• Cleaned and set up tables.

Cleared the buffet area after lunch.

Cleared buffet area after lunch service.

Wiped plates, bowls, glasses, mugs, and cutleries.

Set up buffet area for dinner.

Searched and arranged food tags for each dish served at the buffet.

Handled dinner service :

• Cleared used plates.

• Cleaned and set up tables.

Cleared buffet area after dinner.

Cleared used trays and dishes from all guest room floors.

Set up buffet area for Seafood & BBQ Night.

Handled the Seafood & BBQ Night :

• Assisted guests when needed

• Cleared used plates.

• Cleaned and set up table for the next guests.

Cleared the buffet area after the event.

Wiped plates, bowls, glasses, mugs and cutleries.

Setup buffet area for the breakfast next day.

Set up buffet area for dinner service.

Searched and arranged food tags for each dish served during dinner.

Wiped mugs, plates, cutleries, and glasses.

Handled dinner service:

• Assisted guests when needed.

• Cleared used plates.

• Setup table.

Cleared buffet area after dinner finished.

Wiped plates, cutleries, mugs, bowls, and glasses.

Set up fine dining at Sky View, including table settings and decorations.

Handled fine dining service :

• Served food and drinks

• Cleared used plates.

Cleared fine dining area after dinner.

Cleared used trays and dishes from all guest room floors.

Wiped mugs, plates, cutleries, glasses, and bowls.

Cleared the dome area after lunch.

Set up buffet area for dinner service.

Searched food tags for each buffet item.

Handled the buffet dinner:

• Cleared used plates.

• Set up tables for the next guests.

Cleared the buffet area after dinner service.

Handled breakfast service:

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared the buffet area after breakfast service.

Wiped plates, bowls, mugs, glasses, and cutleries.

Set up buffet area for the breakfast next day.

Delivered a fruit basket to the VIP room.

Set up buffet area for breakfast.

Searched and placed food tags for each buffet item.

Prepared chilled juice and refilled milk dispensers before breakfast service.

Handled breakfast service:

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared buffet area after breakfast.

Wiped plates, bowls, cutleries, mugs, and glasses.

Set up one dome for lunch.

Set up buffet area for breakfast service.

Searched and placed food tags for each breakfast item.

Collected breakfast list from Front Office for F&B reference.

Delivered General Manager breakfast to the Bellman counter.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared the buffet area after breakfast.

Answered phone calls and took orders from guests.

Set up buffet area for breakfast service.

Searched food tags for each breakfast item.

Collected the breakfast list from the Front Office for F&B reference.

Delivered breakfast for the General Manager.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared the buffet area after breakfast.

Wiped plates, bowls, glasses, and cutleries.

Set up buffet area for breakfast.

Searched and arranged food tags for each breakfast items.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared the buffet area after breakfast service.

Wiped plates, bowls, glasses, mugs, and cutleries.

Set up tables for guests who made reservations for the Seafood & BBQ Night.

Set up buffet area for breakfast.

Searched and arranged food tags for breakfast items.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Cleared buffet area after breakfast.

Set up buffet area for lunch service.

Wiped plates, bowls, cutleries, mugs, glasses, and bowls.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Set up two domes for lunch service.

Handled dome service :

• Filled water and rice for guests.

Cleaned the dome after guests finished eating.

Wiped plates, bowls, glasses, cutleries, and mugs.

Set up the buffet area for breakfast next day.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Set up buffet area for lunch service.

Wiped mugs, plates, bowls, cutleries, and glasses.

Handled lunch service:

• Assisted guests when needed.

• Cleared used plates.

• Setup table.

Cleared buffet area after lunch finished.

Set up buffet area for dinner.

Updated the Sales & Marketing board with information for today’s event.

Folded and filled sales kits for promotional use.

Called and confirmed guest attendance for the Hi-Tea invitation at Ibis Styles Kota Bharu.

Welcomed arriving guests and assisted them to the event venue held at Sky View.

Updated the Sales & Marketing event board for today’s event

Prepared Pro forma invoices for February until May

Delivered BEO (Banquet Event Order) to the F&B Department and kitchen.

Created Quatation :

• Quotation for MAIK Seminar

• Quotation for Legacy Real Property (Kelantan)

• Quotation for Fly High Education Centre

Prepared proforma invoices for bookings and events.

Created a quotation for residential package booking.

Included a meeting planner attachment in relevant quotations.

Organized all proforma invoices according to month.

Created quotation for travel agent package rates.

Sent invoice to Front Office for guest.

Temporarily transferred from the Sales & Marketing Department to the Food & Beverage (F&B) Department.

Handled Lunch Service :

• Clearing used plates.

• Set up tables.

Cleaned the buffet area after lunch.

Wiped plates, bowls, mugs, glasses, and cutleries.

Set up buffet area for dinner

Handled Dinner Service :

• Clearing used plates.

• Set up tables.

Greeter at the hotel lobby to welcome guests.

Updated Sales & Marketing Board with the latest information.

Checked pending documents including:

• BEO (Banquet Event Orders)

• Quotations

• Pro Forma Invoices

Calculated cash drop reports submitted by Front Office and F&B for financial record.

Prepared a Quotation for Full-Day Seminar including meeting room, lunch, and tea break.

Temporarily transferred from the Sales & Marketing Department to the Food & Beverage (F&B) Department.

Wiped plates, bowls, mugs, glasses, and cutleries.

Set up buffet area for dinner service.

Found and organized food tags for each dish displayed.

Handled dinner service :

• Cleared used plates.

• Set up tables.

Cleared the buffet area after dinner.

Set up the breakfast buffet area for the next day.

Printed Pro Forma Invoices from January to May.

Inserted All Printed Pro Formas into respective event and client files for proper documentation.

Included Meeting Plans in each relevant file.

Checked the following documents for accuracy and completeness:

• BEO (Banquet Event Orders)

• Quotations (Quets)

• Pro Forma Invoices

Prepared New Pro Forma Invoices for current events.

Created Quotations for:

• Seminar Events

• Hi-Tea Events

Updated Sales & Marketing Board for next day event.

Prepared and compiled Pro Forma Invoices for June.

Inserted the compiled Pro Forma into the sales documentation file.

Assisted with guest check-in for "Hakim and The Majestrik".

Sent the BEO (Banquet Event Order) to the Kitchen and F&B department.

Cut breakfast vouchers for the guests.

Handled breakfast service :

• Collected breakfast vouchers from guests.

• Collected dirty plates from guest tables.

• Cleaned and set up tables.

Set up buffet area for lunch service.

Handled lunch service:

• Cleared used plates.

• Setup table.

Cleared buffet area after lunch finished.