https://padlet.com/nabilla_rahmadita/p677pp9wqtlb Useful telephone vocabulary and phrases in a good ways en-us 2017-12-24 11:48:06 UTC 2024-07-22 17:59:41 UTC hello@padlet.com nabilla_rahmadita https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944184 2017-12-24 11:55:06 UTC https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944184 nabilla_rahmadita https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944356 Here's the video example about Formal Telephoning, Enjoy it!]]> 2017-12-24 12:01:16 UTC https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944356 nabilla_rahmadita https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944446 1. Making contact :
Hello / Good morning / Good afternoon ... This is John Brown speaking Could I speak to ......... please? I'd like to speak to ..... ..... I'm trying to contact ..........
2. Giving more information:
 I'm calling from Tokyo / Paris / New York / Sydney ... I'm calling on behalf of Mr.X
3. Taking a call :
X speaking. Can I help you?
4. Asking for a name / information :
Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name?
5. Asking the caller to wait :
  Hold the line please. Could you hold on please? Just a moment please.
6. Connecting :
Thank you for holding. The line's free now ... I'll put you through. I'll connect you now  / I'm connecting you now.
7. Giving negative information :
I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today.
 /He isn't in at the moment. I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here I'm sorry.  There's nobody here by that name. Sorry.  I think you've dialled the wrong number./
 I'm afraid you've got the wrong number.
8. Telephone problems :
The line is very bad ...  Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry. I didn't catch that.  Could you say it again please?
 | Leaving /
 9. Taking a message :
Can I leave / take a message? Would you like to leave a message? Could you give him/her a message? Could you ask him/her to call me back? Could you tell him/her that I called? Could you give me your name please? Could you spell that please? What's your number please?

]]> 2017-12-24 12:04:21 UTC https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944446 nabilla_rahmadita https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944661 Michelle: | Hello, you've reached the marketing department. How can I help?
Male: | Yes can I speak to Rosalind Wilson, please?
Michelle: | Who’s calling please?
Male: | It’s Richard Davies here
Michelle: | Certainly.  Please hold and I’ll put you through.
Male: | Thank you.

Michelle: | Hello, marketing.  How can I help?
Male: | Could I speak to Jason Roberts please?
Michelle: | Certainly. Who shall I say is calling?
Male: | My name’s Mike Andrews.
Michelle: | Just a second -  I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. Hang on a moment, I’m just putting you through.]]> 2017-12-24 12:12:57 UTC https://padlet.com/nabilla_rahmadita/p677pp9wqtlb/wish/217944661