In the moment: I drew on my training / experience and anticipated dangers.

After the moment: For a split second I debated if I applied best practice to this situation. Questioning my actions however briefly made me feel uneasy as I am supposed to be a professional nurse of 10 years.

Looking into the future: If I come across a patient fainting in the future, I will...

In the moment: Advised they needed a referral, the reason why and that we cannot proceed without one.

After the moment: I felt a little flustered as it felt like the client was taking this out on me directly. There was no other option though and I explained the reasons why we needed the referral. I spoke with colleagues afterwards and this made me feel better and I moved on from the incident quite quickly. I have experience dealing with disgruntled customers so never let these issues get on-top of me.

Looking into the future: I believe I would do the same next time. I will remember to display a confident demeanour as I am unable to change the company requirements.

In the moment: Lack of training/experience within performance.

After the moment: I used my prior knowledge of barista skills and applied it towards the situation. I traced back my steps and started again using more froth in order to create a better coffee.

Looking into the future: Consult peers in order to avoid this situation from occurring again. This will help to save my time and ease my work experience.

In the moment: (Throughout process) Experience the gestalt structure of vision.

After the moment: Breakdown and abstract smaller structures that make up the whole.

Looking into the future: Aim towards relating it to concrete observations.

In the moment: I used customer service skills and apologised for the mishap and took the dish back to the kitchen.

After the moment: I second guessed if I was kind and appropriate in the way that I spoke and acted.

Looking into the future: If this scenario was to happen again, I would try to be kinder with my words and more apologetic.

In the moment: Finding solutions to put out the active fire in a quick manner. I didn't take much time to think as I was panicking and had thrown the towel in a sink under a running tap.

After the moment: If picking up the towel was the safest solution seeing the fire could've hurt me.

Looking into the future: Not leaving fire hazards exposed to open flames or encouraging others to not do it to avoid it happening.

Moment; Embrace the rush of orders with confidence in your expertise. Focus on one task at a time, allowing yourself to remain present and engaged in the process. I tend to get nervous when a huge amount of customers come at once

After: I always take a few deep breaths to center myself. Reflecting on the orders I've completed, assessing my performance to ensure minimal mistakes were made. Celebrating the small victories amoung all the chaos.

Future: Think of strategies to understand how to have a sense of calm during busy shifts. aka how to keep a steady head when everything gets hectic

In the moment: Advised my boss of the situation and used my customer service skills to apologise profusely to the customer.

After the moment: The customer was happy with how we dealt with the issue.

Looking into the future: If this situation occurs again, I will be more prepared to deal with it and will know what to do. I will also make sure I get the orders right and double check.

In the moment: i drew on my knowledge to look at the intersection before driving and braking to avoid crashing into them.

after the moment: i felt relived and stressed that there could of been a car crash. There could have been an accident if action was not taken quickly.

Looking into the future: i will make sure to be careful at every intersection, watch for people who will run the red light to avoid an accident.