https://padlet.com/victorhowcc/p4s9wnnmk6c6 Internship Program from 17/2/2019 - 3/6/2019 at BON TON RESORT SDN. BHD. en-us 2019-02-17 13:25:09 UTC 2025-04-14 15:06:26 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Condos.png victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332105321 Short Briefing and orientation of Bon Ton & Temple Tree to let us further understand layout of both resorts. It included the history of Bon Ton, concepts and style of service. Besides, manager made an introduction for us to all department staffs.
First day in Housekeeping Department:

• Take a box of mineral water to refill the shortage.
• Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.
• Perform variety of cleaning activities such as sweeping and dusting in the room.
• Doing bed-making for each room, and learning bed-making from skilled staff.
• Divided different towels into different plastic bags for laundry service.
• Send breakfast to every in-house guests at 6:30pm in evening.

]]> 2019-02-17 13:33:07 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332105321 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332346617

Get shampoo, soap, sweeper and mineral water from office.

Prepare all things that need use for services room.

Fold plastic bags into triangle shape for future use.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Doing bed-making with housekeeping staff.

Send breakfast for every house.

]]> 2019-02-18 14:16:14 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332346617 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332642526

Clear wet pool towel and refill clean pool towel.

Count the total number of pool towel for laundry purpose.

Cleaning process to every houses, such as sweeping and dusting in the room.

Doing bed-making with housekeeping staff.

Dry the washed tableware, such teaspoon, coffee cup, and so on.

Send breakfast for every house.

For the checked-in room that without guests inside, we have to close the windows for them.

]]> 2019-02-19 12:46:53 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/332642526 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/333172547

Clear wet pool towel and refill clean pool towel.

Prepare all things that need use for services room.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Took the broken hairdryer from customer at Rumah Cahaya and pass it to office.

Replace the broken hairdryer by taking the good hairdryer from Rumah Blue Ginger.

Doing bed-making and cleaning with housekeeping staff.

Send breakfast for every house.

Close the opened window.

]]> 2019-02-20 13:59:59 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/333172547 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/333595336

Get the needed number of shampoo & soap, and a box of mineral water from office to housekeeping store.

Clear wet pool towel and refill clean pool towel.

Prepare all things that need use for services room.

Perform different cleaning activities, such as sweeping and dusting in room.

Assist the communication between China guests and housekeeping staff, such as interpreting the Mandarin messages.

Deliver the needed number of shampoo & soap to China guests.

Close the opened window for not operated services room.

Send breakfast for every services room. 

]]> 2019-02-21 12:47:33 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/333595336 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334032117 2019-02-22 07:19:11 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334032117 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334430977

Take a box of mineral water to refill the shortage.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Clear wet pool towel and refill clean pool towel.

Perform different cleaning activities, such as sweeping and dusting in room.

Refill the number of fruit jam, butter, mineral water in room.

Complete few bed-making activities with housekeeping staff.

Before laundry van come, clear again the wet pool towel on the pool side.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast for every houses.

]]> 2019-02-23 12:26:17 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334430977 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334564875

Take a box of mineral water from store.

Assist the China guests the way to Bon Ton Gallery.

Clear wet pool towel and refill the clean pool towel.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Complete few bed-making activities with housekeeping staff.

Dry the washed tableware, such as spoon, folks, knife, etc.

Send breakfast to every houses.

]]> 2019-02-24 13:28:58 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334564875 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334908041

Clear wet pool towel and refill the clean pool towel.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Perform different cleaning activities, such as sweeping and dusting in room.

Refill the needed number of coffee package to the guests of house Laguna.

Prepare the breakfast for guests.

Send breakfast to every houses.

]]> 2019-02-25 15:40:46 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/334908041 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/335850814

Take a box of mineral water to refill the shortage.

Clear wet pool towel and refill the clean pool towel.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Perform different cleaning activities, such as sweeping and dusting in room.

Do a double-check housekeeping on the certain house for direct walk-in guests.

Prepare the breakfast for guests.

Send breakfast to every houses.

]]> 2019-02-27 12:49:49 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/335850814 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/335852057

Get few bottles of mineral water from office.

Clear wet pool towel and refill the clean pool towel.

Prepare all things that need use for services room.

Learn to do bed-making independently.

Fold plastic bags into triangle shape for future use.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-02-27 12:54:07 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/335852057 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/336379335

Clear wet pool towel and refill the clean pool towel.

Inform management team at office about the brand name of soap and shampoo that guests used.

Prepare all things that need use for services room.

Grind coffee beans into powder form.

Request photocopy service for laundry service forms of housekeeping department at office.

Perform different cleaning activities, such as sweeping and dusting in room.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-02-28 13:37:45 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/336379335 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/336808775

Clear wet pool towel and refill the clean pool towel.

Prepare all things that need use for services room.

Perform different cleaning activities, such as sweeping and dusting in room.

Deliver the inventory list form of housekeeping department to Resort assistant manager Mr.Zul.

Assist the customers to the direction of office.

Remove the mosquito nets from rumah Blue Ginger and rumah Laguna.

Having group of cleaning activities at Bon Ton restaurant and stilt house.

Send breakfast to every houses.

]]> 2019-03-01 12:23:20 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/336808775 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337112015

Clear wet pool towel and refill the clean pool towel.

Prepare all things that need use for services room.

Perform different cleaning activities, such as sweeping and dusting in rooms.

Having bed-making activity independently.

Learn the procedure of cleaning activity at every bathroom.

Assist the orientation of Bon Ton Resort to the guests.

Having a double-check cleaning activities at the rumah Cahaya.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-02 12:32:41 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337112015 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337438509

Get few bottles of mineral water and English Breakfast tea package from office.

Clear wet pool towel and refill the clean pool towel.

Assist the communication between China guests and F&B staff.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Perform cleaning activities at the bathroom independently.

Move baby cot to rumah White Frangipani.

Go pool side to collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-04 13:05:24 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337438509 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337442977

Clear wet pool towel and refill the clean pool towel.

Get few bottles of mineral water from office.

Prepare all things that are needed for housekeeping.

Do a double-check on rumah Cahaya before check-in.

Inform management team about the room status of rumah Cahaya at office.

Perform cleaning activities at the bathroom.

Go pool side to collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-04 13:21:14 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337442977 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337947136

Clear wet pool towel and refill the clean pool towel.

Prepare all things that are needed for housekeeping.

Perform cleaning activities at the bathroom.

Install back the cleaned mosquito net to rumah Blue Ginger and rumah Laguna.

Remove the mosquito nets from rumah Palm for laundry purpose.

Move away the baby cot from rumah White Frangipani to store.

Before 4pm, go to pool side collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-05 15:20:46 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/337947136 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672177

Clear wet pool towel and refill the clean pool towel.

Prepare all things that are needed for housekeeping.

Perform cleaning activities at the bathroom.

Take the single bed from Temple Tree Resort.

Take the mosquito net from Temple Tree Resort.

Install the single bed and mosquito inside the rumah Laguna and rumah Palm.

Before 4pm, go to pool side collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-10 13:27:19 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672177 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672200

Clear wet pool towel and refill the clean pool towel.

Get few bottles of mineral water from office.

Prepare all things that are needed for housekeeping.

Put the baby cot into the rumah White Frangipani.

Perform cleaning activities at the bathroom.

Go pool side to collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-10 13:27:43 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672200 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672226 2019-03-10 13:27:58 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672226 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672268

Take a box of mineral water to refill the shortage.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Clear wet pool towel and refill clean pool towel.

Perform different cleaning activities, such as sweeping and dusting in room.

Fold plastic bags into triangle shape for future use.

Before 4pm, go to pool side collect wet pool towel again.

Send breakfast to every houses.

]]> 2019-03-10 13:28:13 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672268 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672292

Take a box of mineral water to refill the shortage.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Clear wet pool towel and refill clean pool towel.

Perform cleaning activities at the bathroom.

Ask for some teaspoons, plates and knives from kitchen to refill the number at rumah White Fragipani.

Install mosquito net at the rumah Palm.

Remove the extra single bed at the rumah Palm and rumah Laguna.

Inform maintenance staff about the blackout problem of rumah White Fragipani.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-10 13:28:27 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/339672292 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340853795

Clear wet pool towel and refill the clean pool towel.

Get few bottles of mineral water from office.

Prepare all things that are needed for housekeeping.

Install mosquito net at the rumah Black Coral.

Lead customers the direction to the front office.

Assist the communication between Chinese guests and Malay staff.

Perform different cleaning activities, such as sweeping and dusting in room.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-13 13:22:02 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340853795 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340862162

Get shampoo, soap, sweeper and mineral water from office.

Prepare all things that need use for services room.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Refill the shortage number of tea and coffee powder.

Perform cleaning activities with staff at every house.

Move out the baby cot from rumah White Fragipani.

Inform maintenance staff about the blackout issue at rumah White Fragipani.

Deliver the ordered number of beer to the guests of rumah Cahaya.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-13 13:37:27 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340862162 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340866437

Clear wet pool towel and refill the clean pool towel.

Get few bottles of mineral water from office.

Prepare all things that are needed for housekeeping.

Sweeping and dusting with staff in room.

Perform cleaning activities at Stilt House.

Before 4pm, go to pool side collect wet pool towel again.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast to every houses.

]]> 2019-03-13 13:44:56 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/340866437 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342009798 2019-03-16 14:33:54 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342009798 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342009890

Clear wet pool towel and refill the clean pool towel.

Get few bottles of mineral water from office.

Prepare all things that are needed for housekeeping, such as bed sheet, pillow case, bath towel, bath mat, hand towel, and so on.

Refill the shortage number of tea and coffee powder.

Perform different cleaning activities, such as sweeping and dusting in room.

Before laundry van come, clear again the wet pool towel on the pool side.

Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.

Send breakfast for every houses.

]]> 2019-03-16 14:34:54 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342009890 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342010231 Today is my last day in Housekeeping Department.

• Clear wet pool towel and refill the clean pool towel.
• Get few bottles of mineral water from office.
• Complete few bed-making activities with housekeeping staff.
• Dry the washed tableware, such as spoon, folks, knife, etc.
• Before 4pm, go to pool side collect wet pool towel again.
• Count the used towel, bed sheet, pillow case, bath mat and bath towel for laundry purpose.
• Send breakfast to every houses.

]]> 2019-03-16 14:38:11 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342010231 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342686346 Today is my first day in Food and Beverage Department.

• Sweeping the floor in Nam restaurant.
• Clean the toilet and refill the toilet paper.
• Refill the dinner tissue and dessert tissue.
• Take three package of dinner tissue from office.
• Wipe every table to make sure there is no dust on it.
• Learn the basic service skill in Nam Restaurant such as:

1. Welcome guests and lead them to the seats.
2. Learn to take order and the way to write order.
3. Serve welcoming drinks for guests while waiting for their order.
4. Clear table and tableware and empty glass after guests finish their meals.
5. Learn to do table settling for different meal.
6. Deliver bill to guests as they requested.

• Have preparation for wedding anniversary party at Stilt House.
• Deliver the foods and drinks from kitchen and bar to Stilt House.

]]> 2019-03-19 03:44:43 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342686346 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342687876

Sweeping the floor and wipe every table in Nam restaurant.

Clean the male toilet.

Welcome guests and lead them to the seats.

Deliver welcoming drinks for guests while waiting for their order.

Record the guests' order and repeat the order to make a double confirmation.

After clearing off main course meals, deliver the dessert menu to guests.

Deliver bill to guests as they requested.

Learn to do tissue napkin folding on different size of glasses.

]]> 2019-03-19 03:54:35 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/342687876 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343822534 2019-03-21 14:48:06 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343822534 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343822956

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Print new beverage menu at office.

Staple all the new menu and send it to reception counter.

Having preparation for function that will be held at tomorrow evening.

Clean every centerpiece, such as wipe the glasses.

Deliver guest's baggage with colleague from Nam restaurant to Temple Tree Resort Plantation 2.

]]> 2019-03-21 14:48:48 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343822956 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343827192

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Doing preparation for the function later with all the F&B staff.

Iron the batik clothes for decoration.

Move the needed number of tables and chairs to pool side.

Install the mosquito-repellents and put it under the tables.

Deliver the needed number of wine glass and centerpiece.

Deliver guest's baggage from reception counter to rumah White Fragipani.

]]> 2019-03-21 14:55:10 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/343827192 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/344469250

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Deliver beverage orders to pool side's guests.

Clear the empty glasses from pool side.

Doing preparation for the birthday party that will be held at Stilt House tonight.

Perform dinner table settling for every tables.

Install the mosquito-repellents and put it under the tables.

]]> 2019-03-23 16:10:11 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/344469250 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/344470409

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Deliver beverage orders to pool side's guests.

Clear the empty glasses from pool side.

Recommend the top seller meals to China guests.

Have cleaning activities with staff in both male and female toilet.

Move out the plank from the toilet and clean it with broom.

Clear the spider web in the toilet.

Deliver meals to the guests at the pavilion.

Do the basic dinner table setting.

]]> 2019-03-23 16:21:09 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/344470409 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345342745

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Help maintenance staff to prepare the lantern for the decoration of in coming LIMA event in Langkawi Island.

Serve ice water with lemon to the customers who arrive at Nam restaurant and the person who at swimming pool area.

Wipe the wet glasses until clean

Clear the empty glasses from pool side.

Do the standard dinner table setting for every tables.

Install the mosquito-repellents and put it under the tables.

]]> 2019-03-26 16:15:36 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345342745 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345345302

Sweeping the floor and wipe every table in Nam restaurant.

Perform the service orders well in Nam restaurant.

Learn the wine pouring skill from F&B manager.

Prepare the cutlery sets for the evening reservations. 

Wipe all the cutlery sets and sharing plates.

Refill the facial tissues and toilet rolls in male toilet.

Do the standard dinner table setting for every tables.

Install the mosquito-repellents and put it under the tables.

Welcoming guests to the seat and pass menu to them.

Always keep the environment tidy and clean.

]]> 2019-03-26 16:20:53 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345345302 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345348859

Sweeping the floor and wipe every table in Nam restaurant.

Clean the male toilet, such as brushing the toilet bowl.

Perform the service orders well in Nam restaurant.

Practice the wine pouring skill.

Prepare the cutlery sets for the evening reservations. 

Wipe all the cutlery sets and sharing plates.

Install the mosquito-repellents and put it under the tables.

Recommend customer one of the signature dishes in Nam restaurant, which is Nyonya Laksa.

Learn to refill the stock of beverage at store and stilt house.

When it is suddenly raining, i keep all cushion from wooden sofa into the plastic with colleagues.

]]> 2019-03-26 16:28:17 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/345348859 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346588799

Sweeping the floor and wipe every table in Nam restaurant.

Dusting all the sofa at the Nam restaurant, especially to clean away the cat hair.

Clean the male toilet, such as brushing the toilet bowl.

Perform the service orders well in Nam restaurant.

Help to translate Cantonese to English from Hong Kong guest to the staff.

Welcoming the guests and send them a menu of restaurant.

Send the order of food to the kitchen and notice them if there is any request from customers.

Clear the empty plates and glasses and refill ice water for guests.

Install the mosquito-repellents and put it under the tables.

Perform basic dinner table setting for the reservations tonight.

]]> 2019-03-29 15:07:37 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346588799 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346591380

Sweeping the floor and wipe every table in Nam restaurant.

Dusting all the sofa at the Nam restaurant, especially to clean away the cat hair.

Making preparations with colleagues for the surprise courtship ritual, such as pluck the rose petals into pieces.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the reservations tonight.

Install the mosquito-repellents and put it under the tables.

]]> 2019-03-29 15:13:40 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346591380 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346595497

Sweeping the floor and wipe every table in Nam restaurant.

Dusting all the sofa at the Nam restaurant, especially to clean away the cat hair.

Clean the male toilet, such as brushing the toilet bowl.

Keeps the extra wine glasses and Hi glasses into boxes for future use.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the reservations tonight.

Install the mosquito-repellents and put it under the tables.

Recommend to guests the special dishes of Nam restaurant.

Promote the local desserts to Japanese guest.

]]> 2019-03-29 15:22:02 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346595497 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346895585

Sweeping the floor and wipe every table in Nam restaurant.

Dusting all the sofa at the Nam restaurant, especially to clean away the cat hair.

Clean the male toilet, such as brushing the toilet bowl.

Move few Perrier sparkling water bottle boxes into store room.

Refill the small size bottle mineral water in the chiller.

Receive phone call for evening reservation.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the reservations tonight.

]]> 2019-03-31 14:35:24 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346895585 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346904780

Sweeping the floor and wipe every table in Nam restaurant.

Refill the napkin tissue, cocktail tissue, and tissues in male toilet.

Differentiate the type of tea from different Typerware containers, such as Peppermint Tea, English Breakfast Tea, Pure Camomile, Green Tea Jasmine, and Earl Grey Tea.

Refill the tea into a new Typerware containers.

Keep the extra centerpieces into store.

Keeps the extra wine glasses into store.

Serve iced water to pool side's guests.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the reservations tonight.

Install the mosquito-repellents and put it under the tables.

]]> 2019-03-31 15:48:33 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/346904780 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/347534180

Sweeping the floor in Nam restaurant.

Clean the toilet and refill the toilet paper.

Refill the dinner tissue and dessert tissue.

Dry the washed cutlery and glasses.

Clear the expired ordering bills from the reception cupboards.

Pass the expired ordering bills to the office.

Clean the reception area.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the reservations tonight.

Install the mosquito-repellents and put it under the tables.

]]> 2019-04-02 09:33:31 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/347534180 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/347535708 2019-04-02 09:38:42 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/347535708 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348558224

Sweeping the floor in Nam restaurant.

Clean the toilet and refill the toilet paper.

Refill the dinner tissue and dessert tissue.

Dry the washed cutlery and glasses.

Learning the basic way to brew an espresso.

Dusting the sofa and pillows.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for the 20 guests reservations tonight.

Install the mosquito-repellents and put it under the tables.

]]> 2019-04-04 14:52:36 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348558224 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348559158

Sweeping the floor in Nam restaurant.

Take one set toilet roll from office to refill the shortage of toilet roll.

Practice to brew an espresso and make an ice latte.

Clean the urns, cupboards, sofa, and cakes table.

Squeeze the lime into juice form to refill the shortage.

Refill the toilet paper.

Perform the service orders well in Nam restaurant.

Perform basic dinner table setting for six tables for dinner time.

Keep the white wine, Sauvignon Blanc into store chiller.

]]> 2019-04-04 14:54:04 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348559158 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348946165

Sweeping the floor in Nam restaurant.

Clean the male and female toilets.

Take one toilet brush from office to the female toilet.

Deliver one set breakfast to the rumah Yellow Orchid.

Deliver complimentary drinks for check-in guests.

Inform maintenance staff about the male toilet is not functioning we

Collect the fruit plate and empty glasses from the pool side.

Take one Cabernet Sauvignon from the store.

Perform basic dinner table setting for six tables for dinner time.

Perform the service orders well in Nam restaurant.

Install the mosquito-repellents and put it under the tables.

Recommend guests the signature dishes of Nam restaurant.

]]> 2019-04-05 14:32:32 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/348946165 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349162947

Sweeping the floor in Nam restaurant.

Squeeze the lime into juice form to refill the shortage.

Serve ordered waters and iced waters for the pool side's guests.

Deliver the fruit plates for the pool side's guests with colleague.

Borrow the kitchen tong from LASSie animal clinic.

Clean away the kitten's poop at Nam Restaurant.

Perform the service orders well in Nam restaurant.

Introduce the history of Bon Ton Resort, Temple Tree Resort and China House Cafe to the guests.

Dusting the sofa and pillows.

Recommend the signature dishes to the guests.

Perform basic dinner table setting for six tables.

]]> 2019-04-06 15:47:13 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349162947 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349544614

Sweeping the floor in Nam restaurant.

Clean the male and female toilet.

Pluck the peppermint leaves to refill the shortage.

Serve ordered waters and iced waters for the pool side's guests.

Refill the toilet rolls and facial tissues in the toilets.

Use the aromatic sprayer to the toilet.

Clear the empty glasses from the pool side.

Perform table setting for 35 pax reservation at 3pm.

Inform the F&B manager that there was an old guest accidentally slipped from the Yellow Orchid due to the broken step.

Inform the maintenance staff about the broken step problem.

Perform the service orders well in Nam restaurant.

]]> 2019-04-08 15:09:16 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349544614 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349550738

Sweeping the floor in Nam restaurant.

Mopping the bar area due to water leakage.

Serve ordered waters and iced waters for the pool side's guests.

Refill iced waters for pool side's guests.

Dusting the sofa and pillows.

Clear the empty glasses from the pool side.

Clean the carpets at PDR store because dog has vomited on it.

Pass the papers from the owner to office for scanning purpose.

Move the needed number of wine, beer, mineral waters and carbohydrate drinks to the pool side's bar.

Perform the service orders well in Nam restaurant.

]]> 2019-04-08 15:19:40 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/349550738 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350664568

Sweeping the floor in Nam restaurant.

Clean the toilet and refill the toilet papers.

Serve ordered waters for the pool side's guests.

Refill iced waters for pool side's guests.

Clear the empty glasses from the pool side.

Take out one Chardonnay and one Sauvignon Blanc from store.

Help decorating for 30 pax evening reservation at the desk side.

Move the needed number of wine glasses from store to the pool side's bar.

Use napkin to clean the wine glasses.

Perform table setting based on the menu tonight.

Direct the guests to the reserved place.

Write the essay report for the question "How to do training for service in restaurant?" by owner, Narelle.

Email, print and attach the answer to Narelle for review.

Perform the service orders well in Nam restaurant.

]]> 2019-04-11 07:27:29 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350664568 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350667282 2019-04-11 07:39:05 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350667282 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350667350 2019-04-11 07:39:22 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/350667350 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351196134

Sweeping the floor in Nam restaurant.

Clean the male and female toilet.

Serve ordered waters for the pool side's guests.

Deliver the fruit plates for the pool side's guests with colleague.

Refill iced waters for pool side's guests.

Clear the empty glasses and plates from the pool side.

There is a accident happened at the swimming pool area. A glass has got broken inside the swimming pool. Therefore, I assist my colleagues to vacuum the swimming pool.

Perform basic table setting.

Perform the service orders well in Nam restaurant.

]]> 2019-04-12 15:24:28 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351196134 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351380641

Sweeping the floor in Nam restaurant.

Serve ordered waters and iced waters for the pool side's guests.

Refill the toilet papers.

Refill iced waters for pool side's guests.

Dusting the sofa and pillows.

Clear the empty glasses from the pool side.

Take two Perrier big bottles from the PDR chiller.

Mop the table for table setting purpose.

Take the phone call and record the reservation time and the number of pax.

Introduce the history of Bon Ton resort and Temple Tree resort to guests.

Explain the history and background of Nyonya to guests.

Deliver the brochures for guests.

Perform the service orders well in Nam restaurant.

]]> 2019-04-13 14:49:44 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351380641 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351681444

Sweeping the floor in Nam restaurant.

Clean both male and female toilets.

Serve ordered waters and iced waters for the pool side's guests.

Refill the toilet papers.

Refill iced waters for pool side's guests.

Clear the empty glasses from the pool side.

Take the phone call, which is from Booking.com.

Serve food and beverage to the gazebo.

Wash the glasses and dry them with white napkin.

Perform the service orders well in Nam restaurant.

]]> 2019-04-15 15:01:50 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351681444 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351684121

Sweeping the floor in Nam restaurant.

Clear wet pool towels and refill the basket with clean towels.

Deliver clean towels to the guests.

Deliver ordered foods and beverages to the pool side's guests.

Refill the toilet papers.

Refill iced waters for pool side's guests.

Clear the empty glasses from the pool side.

Water the grass and flower around the swimming pool.

Assist guest to take his hand baggage to his checked-in house Yellow Orchid.

Briefly introduce the items in house Yellow Orchid to the guest.

Introduce the history of Bon Ton Resort and Temple Tree Resort to guest.

Perform the service orders well in Nam restaurant.

]]> 2019-04-15 15:08:26 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351684121 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351687985 2019-04-15 15:15:50 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/351687985 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352571502

Sweeping the floor in Nam restaurant.

Deliver ordered foods and beverages to the pool side's guests.

Refill the toilet papers.

Refill iced waters for pool side's guests.

Clear the empty glasses from the pool side.

Practice to taste the differences of different coffee.

With the permission from owner, i have conducted interviews with Temple Tree/ Bon Ton maintenance staff and housekeeping staff.

The interviews are about to redesign the storage of Housekeeping Department.

Perform table setting for 12 pax.

Perform the service orders well in Nam restaurant.

]]> 2019-04-18 14:39:22 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352571502 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352580322

Sweeping the floor in Nam restaurant.

Mopping the bar area.

Refill the toilet papers.

Move out the wine bottles from chiller at PDR store for maintenance purpose.

Conduct interview with F&B colleagues about to design new package for family gathering occasion.

Explain the signature dishes of Nam restaurant to the guests.

Recommend the guests to order the signature dishes.

Combine two tables and make it for more pax.

Perform table setting for reservation tonight.

Perform the service orders well in Nam restaurant.

]]> 2019-04-18 15:06:06 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352580322 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352893084

Sweeping the floor in Nam restaurant.

Clean the male and female toilets.

Refill the toilet papers as well.

Move few wine boxes into PDR store.

Assist guests to carry the baggage from Nam restaurant to the Temple Tree resort with my colleague.

Carry the guests baggage from Nam restaurant to the Yellow Orchid with F&B manager.

Perform basic room checking and make sure everything is in good condition.

Pass the room key to the guests.

Introduce the unique culture and style of Bon Ton Resort and Nam restaurant to the guests.

Perform table setting for reservation table and basic setting table.

Perform the service orders well in Nam restaurant.

]]> 2019-04-21 03:01:51 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352893084 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352893350 Today is my last day in Food and Beverage Department. I have performed few activities such as:

• Sweeping the floor in Nam restaurant.
• Mopping all the tables.
• Clean the male and female toilets.
• Refill the toilet papers.
• Follow senior staff go to Chenang area to purchase wine due to lack of store.
• Conduct simple interview with F&B manager about to create new "WOWs" mechanism to boosts up the business rate.
• Do the standard dinner table setting for every tables.
• Install the mosquito-repellents and put it under the tables.
• Perform the service orders well in Nam restaurant.

]]> 2019-04-21 03:08:02 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/352893350 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353002212

Serve pineapple mint tea as welcoming drinks to the guests.

Serve iced waters to pool side's guests.

Refill their water from time to time.

Learn to cut the fruits and serve them as fruit platter to pool side's guests.

Clear the empty plate and glasses from pool side.

Update the prepaid checked-in or unchecked-in information on guest's registration forms.

Due to allergic problem, customers ask to move to another room.

Thus, I assist customers room Plantation 2 to move their baggage and breakfast to room Penang 2.

Calculate the cash float and the cash sales for the day.

Clear kitchen and bar rubbish and make them into one big plastic.

Mop all the tables and keep the ashtrays inside.

Close all the windows when it's near to closing time.

]]> 2019-04-22 07:43:20 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353002212 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353006321

Refill ice water for pool side's guests.

Update the correspondence information on the guest's registration forms.

Direct the outside technician to meet Resort assistant manager.

Update the room sales summary by using the Temple Tree laptop.

Pour Sauvignon Blanc as welcoming drinks for check-in guests.

Deliver two bottle of mineral water to guests.

Pass one basket of ice cubes to guests stay in house Penang 2.

Assist guests to move their baggage from Temple Tree resort main hall to room Estate 4 with colleagues.

Clear all the empty glasses and empty plates from pool side.

Deliver little bowl of eating salt for guests.

Write closing bills for tomorrow check-out guests.

Learn to use Guest Points software.

Take correspondence information lists from Bon Ton Resort.

Mop all the tables and keep the ashtrays inside.

Close all the windows when it's near to closing time.

]]> 2019-04-22 08:41:15 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353006321 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353286136

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Inform Housekeeping Department about the Plantation 5 guests want more bath mats and body shampoos.

Inform assistant manager about the television and standing lamp in Plantation 5 are not functioning.

Take a new lamp bulb to replace the broken lamp bulb.

Provide assistant in changing the television in Plantation 5.

Make watermelon juice and pour beer Tiger into glasses and serve it as welcoming drinks to the guests.

Serve Sauvignon Blanc and Prosecco to the guests.

Serve ice waters to the pool side's guests.

Clear their empty glasses from the pool side.

Assist guest to print their boarding pass.

Write closing bills for tomorrow check-out guests.

Take correspondence information lists from Bon Ton Resort.

Mop all the tables and keep the ashtrays inside.

Close all the windows when it's near to closing time.

]]> 2019-04-23 09:08:49 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353286136 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353637454

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Direct the disorientation China guests from Temple Tree Resort to Bon Ton Resort for check-in their Cahaya Villa.

Serve welcoming drinks, which is pineapple mint tea to them and take their food orders.

Assist the communication between our server with China guests. I am helping to interpreting the meaning.

Briefing the inner Cahaya Villa to them and explain all the relating information, such as breakfast delivery time, the place where place the mosquito repellent,  etc.

Deliver extra body wash and shampoo from Housekeeping department to Cahaya Villa (total 7 China guests).

Perform room checking for Villa Chinese 1, Plantation 2 and Plantation 6.

Assist in delivering guests' baggage to villa Plantation 6.

Clear empty glass from pool side.

Deliver and test the repaired DVD player remote control in Villa Plantation 2.

Practice to do the check-in progress with new check-in guest.

]]> 2019-04-24 07:19:59 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353637454 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353998003

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Serve ice waters to the pool side's guests.

Clear their empty glasses and plate from pool side.

Assist guests to change their room from Colonial to Estate 5.

Perform check-in process with guests check-in room Plantation 3.

Update the bill charge details on guests' account on software Guests Point.

Deliver little bowl of salt for guests.

Deliver laundry bag and extra blanket for guests Plantation 5.

]]> 2019-04-25 05:43:09 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/353998003 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354655941

Update the correspondence information on the guest's registration forms.

Serve iced waters, ordered drinks and fruit plates for the pool side's guests.

Clear their glasses and empty plates from the pool side.

Perform check-in process with guests who check-in room Estate 2 and Chinese 2.

Transferred to Food and Beverage Department at evening to help due to one of the colleagues take emergency leave.

Perform the service orders well in Nam restaurant.

Bring two walk-in Nam restaurant guests for a tour in villa Silk.

After introduction about background of Bon Ton, i have brought them for a tour of Temple Tree as well.

I have moved from Bon Ton resort to Temple Tree for help closing.

Deliver little bowl of salt for Colonial 2.

]]> 2019-04-27 09:36:00 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354655941 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354656117

Update the correspondence information on the guest's registration forms.

Perform check-in process with guests who check-in Estate 4 and Colonial 1.

Briefly explain the background of Temple Tree and Bon Ton to them, and also the popular travel destination in Langkawi Island.

Serve iced waters and ordered beverage (Gin Tonic & beer Tiger) for the pool side's guests.

Ask the guests who're going to check out from Colonial 2 about their estimated time of departure (ETD).

Pass one bucket of ice cubes to guest.

Refill ice water for pool side's guests.

Direct guests to villa Penang.

Write closing bills for tomorrow check-out guests.

Take correspondence information lists from Bon Ton Resort.

Close all the windows when it's near to closing time.

]]> 2019-04-27 09:38:46 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354656117 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354743829

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-in progress with guests who check-in room Chinese 2.

Briefly introduce the background of Temple Tree to the few visitors.

Assist maintenance staff to repair the television sound system in room Plantation 3.

Take check-in guests' baggage to room Plantation 1.

Learn to do room spot check from the demonstration of owner, Alison.

Two one Chardonnay and two Sauvignon Blanc wine from Bon Ton.

Pass the purchase ordering form to owner, Narelle.

]]> 2019-04-28 07:34:44 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/354743829 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355328667 2019-04-30 07:52:36 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355328667 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355328713 2019-04-30 07:52:52 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355328713 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355778440

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-in progress with guests who check-in room Plantation 4 and Estate 1.

Direct guests to their room and introduce the surrounding villas to them.

Pass the car keys to the guests who have accidentally left they car keys on the reception table.

Deliver clean pool towels for guests.

Make Mango Juice and serve it to guest.

Help install mosquito repellent in the room Penang 1.

Serve iced waters and ordered beverage (Pineapple Juice & beer Tiger) for the pool side's guests.

Clear the empty glasses from the pool side.

Update the bill charge details on guests' account on software Guests Point.

Direct guests Plantation 5 to the Gallery.

Take correspondence information lists from Bon Ton Resort.

Close all the windows when it's near to closing time.

]]> 2019-05-01 13:35:51 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/355778440 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/356111610

Update the correspondence information on the guest's registration forms.

Make fruit plates and serve it for the poolside's guests.

Serve ice waters to the poolside's guests.

Take cold five beer Stout from Bon Ton.

Refill ice boxes with two big plastic bags of ice cubes.

Assist Food and Beverage Department staff to prepare breakfast for Temple Tree guests.

Move two boxes of fruit juice to Temple Tree kitchen.

Clear the empty glasses and plates from the pool.

Take two scoops chocolate ice cream from Bon Ton.

Close all the windows when it's near to closing time.

Mop all the tables and keep all the ash trays.

Perform check-in progress with guests who check-in room Plantation 5.

]]> 2019-05-02 09:02:50 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/356111610 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/356524068

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-in progress with guests who check-in room Plantation 1 and 2.

Update the bill charge details on guests' account on software Guests Point.

Have a tour with the visitors from the outside around Temple Tree.

Briefly introduce the background of Bon Ton, Temple Tree and LASSie to them.

Serve ice waters to the poolside's guests.

Clear the empty glasses from the pool.

Help F&B staff to interpret the menu to China guests (Plantation 1).

Take orders from China guests (Plantation 1) and Japan guests (Palm). 

Check the hair dryer in Plantation 2 because guests complain it is broken.

Clear all the rubbish bin and put all in one big plastic bag.

Close all the windows when it's near to closing time.

Mop all the tables and keep all the ashtrays.

]]> 2019-05-03 09:05:53 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/356524068 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357048681 Colleagues in Food and Beverage Department have take off today, so i have transferred to F&B Department as one day helper.

• Sweeping the floor in Nam restaurant.
• Clean the male toilet.
• Serve ice waters for the pool side's guests.
• Refill iced waters for pool side's guests.
• Clear the empty glasses from the pool side.
• Perform the service orders well in Nam restaurant.
• Before raining, i close all the stilt house's windows.
• Move in the sofa the prevent getting wet by the rain.
• Adjust table in Nam restaurant for tomorrow lunch reservation (18 pax).
• Keep all the pillow into plastic bag before closing..
• Lay clothes on all glasses for closing purpose.
• Wash glasses and cutlery and dry it out.

]]> 2019-05-06 04:56:40 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357048681 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357050952

Sweeping the floor in Nam restaurant.

Serve ice waters for the pool side's guests.

Serve mineral water for the 18 reservation guests.

Take their F&B orders and serve them their orders.

Serve another walk-in guest well too.

Perform the service orders well in Nam restaurant.

Keep the new yogurt into the fridge store and clear the expired yogurt.

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Briefly explain the background of Temple Tree and Bon Ton to the visitor with my colleagues.

Show him the inner room of Penang 1 and Chinese 1.

]]> 2019-05-06 05:18:11 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357050952 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357051462

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-out progress with guests who check-in room Plantation 2.

Perform check-in progress with guests who check-in room Estate 1.

Serve iced water to guests who sitting at Strait Club.

]]> 2019-05-06 05:22:37 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357051462 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357476576

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-in progress with guests who check-in room Estate 2.

Perform check-out progress with guests who check-in room Black & White and Chinese 2.

Deliver extra bath towels for guests in room Estate 2.

]]> 2019-05-07 05:36:43 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/357476576 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/358370850 FHPK lecturer, Miss Azlinda has visited three of us today. We have a short meeting with her at Stilt House.
Below are the activities that i did in Reception Department:

• Update the room sales summary by using the Temple Tree laptop.
• Update the correspondence information on the guest's registration forms.
• Refill the ice box with two boxes ice cubes.
• Deliver grounded coffee powder to the guests Plantation 3.
• Clear all the rubbish bin and put all in one big plastic bag.
• Close all the windows when it's near to closing time.
• Mop all the tables and keep all the ash trays.

]]> 2019-05-09 08:37:06 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/358370850 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/358371594

Update the room sales summary by using the Temple Tree laptop.

Deliver iced waters to the poolside's guests.

Refill the ice boxes at Strait Club mini bar.

Clear all the rubbish bin and put all in one big plastic bag.

Close all the windows when it's near to closing time.

Mop all the tables and keep all the ashtrays.

Take the guest's correspondence information form from Bon Ton Resort.

]]> 2019-05-09 08:40:52 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/358371594 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359086032

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Check room Colonial 4 with my colleague before guests check-in.

Perform check-in progress with guests who check-in room Colonial 4.

Refill the ice box with two boxes of ice cubes.

Take the guest's correspondence information form from Bon Ton Resort.

Close all the windows when it's near to closing time.

Mop all the tables and keep all the ashtrays.

]]> 2019-05-11 07:51:53 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359086032 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359086121

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Serve ice water and ordered a beverage, Beer (Tiger) for the pool side's guests.

Briefly explain the background of Temple Tree and Bon Ton to visitors from another hotel.

Refill the ice box with two boxes of ice cubes.

Take the guest's correspondence information form from Bon Ton Resort.

Close all the windows when it's near to closing time.

Mop all the tables and keep all the ashtrays.

]]> 2019-05-11 07:53:37 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359086121 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359751847

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Serve ordered beverage, Beer (Tiger) to guest.

Assist housekeeping staff for room checking of room Plantation 2.

Take the guest's correspondence information form from Bon Ton Resort.

Close the windows and doors when it's near to closing time.

Write a closing bill for tomorrow check-out guests.

]]> 2019-05-14 04:53:52 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359751847 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359752286 2019-05-14 04:57:23 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359752286 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359752305

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Take two soda water, Perrier (Small) from Bon Ton Resort.

Serve Mango Juice, Orange Juice, and Perrier to the walk-in guests.

Perform check-in progress with guests who check-in room Chinese 1.

Serve iced water to poolside's guests.

]]> 2019-05-14 04:57:33 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/359752305 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/360226820

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Serve three glasses of Pineapple Mint Tea as welcoming drinks for guests.

Perform check-in progress with guests who check-in room Plantation 3.

Refill the ice box with two boxes of ice cubes.

Mop all the tables.

]]> 2019-05-15 07:45:53 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/360226820 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/360680345

Update the room sales summary by using the Temple Tree laptop.

Update the correspondence information on the guest's registration forms.

Perform check-in progress with guests who check-in room Estate 3.

I switch off all the plugs due to blackout. Blackout is due to the overheat of the coffee machine.

Refill the ice box with two boxes of ice cubes.

Mop all the tables.

]]> 2019-05-16 08:29:04 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/360680345 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361358700 Today is my first-day intern in the Reservation Department. Madam Fara will be the person who guides me along this intern period. She passes me the Reservation - Standard Operating Procedures (SOP) paper as a reference.
There is a total of 7 booking steps:

1. Print out bookings forms.
2. Open registration form and fill up details.
3. Update Guest Point details.
4. Update Reservation Planner.
5. Write Summary & Pickup Report.
6. Follow up Bon Ton & Temple Tree Chart.
7. Reply an email as gratitude to booking guests. 

• Instead of Booking, I learn the way to process reservation amendment or cancellations.
• I learn how to process deposit bookings and how to process NO SHOW bookings as well.

]]> 2019-05-18 04:23:35 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361358700 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361359282

I take the office key from reception and open the office door at 10 am.

Madam Fara let me practice to receive bookings and reservation cancellation.

I have been trying to do online bookings for the day.

I process those bookings by following the 7 booking steps.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary.

]]> 2019-05-18 04:35:18 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361359282 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361622944

Today there is a total of 11 Bon Ton accommodation reservations and 4 Temple Tree accommodation reservations.

I process those reservations bookings by following the 7 booking steps.

For cancellations, today there is only one cancellation of Temple Tree accommodation reservation. I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

Stock in the vanity sets from the box into the plastic bag (100 pieces).

Learn to do a new booking from the website, TheBookingButton.

Refill the facial tissues in the male toilet.

]]> 2019-05-20 07:18:08 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361622944 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361633400 2019-05-20 08:05:30 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361633400 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361971907

I have used the 7 booking steps for those reservations.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

I assist Madam Fara for taking the photos at Temple Tree Resort, such as the garden view photo, room view photo, etc.

All the photos will be updated on Expedia to enhance our resort's reputation.

]]> 2019-05-21 02:22:22 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/361971907 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509315 Today, I have used the 7 booking steps for those reservations.

1. Print out bookings forms.
2. Open registration form and fill up details.
3. Update Guest Point details.
4. Update Reservation Planner.
5. Write Summary & Pickup Report.
6. Follow up Bon Ton & Temple Tree Chart.
7. Reply an email as gratitude to booking guests. 

• For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.
• Take out the correspondence and remark cancel.
• Update the cancellations on the summary and check-up the report.
• I take double tape for the kitchen's staff.

]]> 2019-05-26 04:05:22 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509315 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509599

I have used the 7 booking steps for those reservations.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

I have practiced understanding the discount rate system.

I have learned to differentiate the types of booking websites in different countries. (Goibibo for India)

]]> 2019-05-26 04:12:11 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509599 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509608 2019-05-26 04:12:24 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509608 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509658 2019-05-26 04:13:48 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509658 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509667 2019-05-26 04:14:05 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/363509667 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364207515

I have used the 7 booking steps for those reservations.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

I help to fill all the correspondence forms based on the check-in month and date.

I have learned to do the room nights accommodation pre-charge by using the card machine.

]]> 2019-05-29 02:04:58 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364207515 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364208037

I have used the 7 booking steps for those reservations.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

I have learned to do the expected check report for the next month.

I do the room nights accommodation pre-charge by using the card machine for the upcoming check-in.

]]> 2019-05-29 02:07:17 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364208037 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364277997

I have used the 7 booking steps for those reservations from Booking.com, Agoda.com, etc.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

I finish the expected check report for June.

I do the room nights accommodation pre-charge by using the card machine for the upcoming check-in.

]]> 2019-05-29 09:16:23 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364277997 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364552659

I have used the 7 booking steps for those reservations from Booking.com, Agoda.com, direct, etc.

Update the cancellations on the summary and check-up the report.

I update the Bon Ton & Temple Tree occupancy forecast report for June.

I do the room nights accommodation pre-charge by using the card machine for the upcoming check-in.

]]> 2019-05-30 05:30:26 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364552659 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364835708

I have used the 7 booking steps for those reservations from Booking.com, Agoda.com, etc.

For cancellations, I delete the booking in the Reservation Planner and cancel booking on the Guest Point.

Take out the correspondence and remark cancel.

Update the cancellations on the summary and check-up the report.

Assist to update to Bon Ton and Temple Tree room sales charts for the month June and July.

Help to count the housekeeping inventory items.

I have conducted a short interview with the reservation manager, Madam Fara about the reservation department.

]]> 2019-05-31 06:58:36 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/364835708 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365007764

I have used the 7 booking steps for those reservations from Booking.com, Agoda.com, etc.

Update the cancellations on the summary and check-up the report.

Assist to update to Bon Ton and Temple Tree room sales charts for the month June and July.

For certain groups of guests, we provide them free room upgrade without any charge of fees.

Therefore, I need to adjust the changes in GuestPoints and the reservation planner system.

I do the room nights accommodation and deposit pre-charge by using card machine for the upcoming check-in.

]]> 2019-06-01 02:14:50 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365007764 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365089731

I have used the 7 booking steps for those reservations from Booking.com, Agoda.com, etc.

Update the cancellations on the summary and check-up the report.

Take the F&B invoices from the kitchen and pass it to the accountant.

I upgrade the guests' details on GuestPoints.

I do the room nights accommodation and deposit pre-charge by using card machine for the upcoming check-in.

For the card with insufficient funds, I have remarked it on Booking.com as an invalid card.

I direct a guest to Temple Tree Resort for room Colonial 2 check-in.

]]> 2019-06-02 06:26:09 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365089731 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365093678 2019-06-02 08:05:34 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/365093678 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/366291675 2019-06-07 07:23:15 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/366291675 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/366291791 2019-06-07 07:23:52 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/366291791 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/367182578 VICTOR CHAN CHIN HOW
A14A1133
INTERNSHIP PROGRAM @ BON TON LANGKAWI
FEBRUARY 2019
FHPK
UNIVERSITI MALAYSIA KELANTAN (UMK)
My Industrial Training Video link has shown as below:
https://youtu.be/0llYAMW1JaM]]> 2019-06-12 13:49:03 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/367182578 victorhowcc https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/367750483 VICTOR CHAN CHIN HOW
A14A1133
INTERNSHIP PROGRAM @ BON TON LANGKAWI
FEBRUARY 2019
FHPK
UNIVERSITI MALAYSIA KELANTAN (UMK)
I have attached my Industrial Training report as shown below:]]> 2019-06-16 06:25:01 UTC https://padlet.com/victorhowcc/p4s9wnnmk6c6/wish/367750483