BCF Conference 2023 - London: Workshop 3 by

Are the services on Joy free of charge?

2023-11-16 13:44:02 UTC

Services in Joy

2023-11-16 13:44:30 UTC

how is the info on services kept up to date? Are these commissioned/grant funded services, or do providers update themselves?

App or website?

2023-11-16 13:45:44 UTC

initially called an app but the demo showed a website - which is it?

Accessibility

2023-11-16 13:46:31 UTC

Is this an add-on to existing services? How do you ensure it is accessible or that people who are not literate or tech literate can still access services

And assuming you can get an appointment to see a GP…….

2023-11-16 13:46:37 UTC

Pilots

2023-11-16 13:49:19 UTC

How do you identify schemes to pilot or organisations to partner with? Do you publicise the availability of BCF funding?

Appropriateness of referrals

2023-11-16 13:52:33 UTC

What are some of the main reasons for the small proportion of referrals that are rejected?

Access to stack for your UCR service

2023-11-16 14:02:15 UTC

how did you convince your ambulance provider to have access to the stack, and has it made a big difference to your referrals to UCR

Outcome measures / monitoring risk scores

2023-11-16 14:04:14 UTC

What are the main local outcome measures that are monitored to help spot any changes in risk levels to help prevent admissions? E.g. Are frailty index scores monitored? Falls indicators?

demand across the day and impacts to 2hr response

2023-11-16 14:04:41 UTC

do you have any way to manage high demand times of day and still maintain your ability to meet the 2hr response time?

What customer, as in service user, feedback do you receive?

2023-11-16 14:04:45 UTC

If you do, how has this helped shape/improve services?

Additional staff

2023-11-16 14:06:14 UTC

has it been easy to recruit to new posts?

comment - looks like some great outcomes

2023-11-16 14:09:44 UTC

in terms of avoided admissions, callouts and conveyances - well done!

100% conversion of pilots to BAU - where do they fund that from?

madeleineelliott — 2023-11-16 14:17:48 UTC

For joy

2023-11-16 14:18:21 UTC

There was no reference to data poverty - nor everyone can access the app or choose to use it

BCF board was mentioned with tests against VFM and impact but how is this done and when is this done and how does this work?

madeleineelliott — 2023-11-16 14:18:33 UTC

System community resources

2023-11-16 14:18:33 UTC

How do you keep community resources up to date in the system.

How is Joy promoted?

madeleineelliott — 2023-11-16 14:18:47 UTC

Joy

2023-11-16 14:18:59 UTC

Was this built or a bought packaged? We would like to know a bit more about the development process

Joy

2023-11-16 14:19:08 UTC

the organisations that were part of it did they get funding to be part of it? What are the waiting times like for the referrals and services

Building system

2023-11-16 14:19:12 UTC

Was it built internally or procured externally.

2023-11-16 14:19:28 UTC

Joy app-did you consider other systems for example Elemental? There are other providers out there and we are interested if you looked at others

The Joy platform

2023-11-16 14:19:50 UTC

who runs the platform/built it and maintains it - i.e. is it an external software company?

Development

2023-11-16 14:19:59 UTC

Who commissioned/built it? What was the initial investment for it?

2023-11-16 14:20:13 UTC

Cost of joy

Joy - implementation

2023-11-16 14:20:25 UTC

How long did it take to get Joy implemented? Did you have preexisting directories to link with? Is it funded through BCF? M

2023-11-16 14:20:55 UTC

Could you identify the savings for local authority through the prevention services

integrating social care team into the hub

2023-11-16 14:21:41 UTC

how do you manage to integrate social care into your rapid response hub, so that those issues can be picked up too?

How does Joy work with MiDOS?

2023-11-16 14:22:48 UTC

Joy App

2023-11-16 14:27:28 UTC

Is there an opportunity to join up services across boroughs to gain economies of scale and a consistent approach, particularly for people on borders of more than one authority?

Avoidance of admissions

2023-11-16 14:45:41 UTC

How do you measure admission avoidance? Is there a checklist / or measures to confirm whether a person would have been admitted? How do you ensure consistency of approach?