Currently, your dispute is still being processed. Please keep an eye on both your dispute page and your email for updates from the dispute team. Once the processing is complete, you will receive the final decision regarding your refund request this order.

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 you have choose the right ways to open the dispute since dispute is the process to secure your money from released to the seller  land regarding this  issue pleased kindly wait the dispute process within 3-5 days in business our team will send the update to your email address regarding your refund process, please kindly keep the dispute open till you received refund, Thank you so much for your patience and your understanding I really appreciated it 😊🌹💖

All we ask is that you please allow 24-48 hours for an update on your request, as this is the maximum time needed for processing.

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we appreciate your patience as we work towards resolving the issue. At this stage, we are waiting for the seller's response to confirm your refund request. If the seller does not respond, please know that the AliExpress team will step in to expedite the resolution process on your behalf. Rest assured, our team is actively monitoring the situation, and we are committed to ensuring a fair and timely resolution for you.

Once again, we kindly ask for your continued patience during this waiting period.

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There is no need to worry because the dispute team is still investigating your case and requires more time to complete the process. Rest assured, they are reviewing all details carefully to ensure a fair resolution. since I already confirmed it in  our system, all you need just to do is to please wait patiently. So I can assure you that you will receive your rights as soon as possible <3

Please allow some time for the process to be completed, and you can check the status in AliExpress > My Orders > Dispute Details. Thank you for your understanding! 

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Don't worry, Dispute not always meant that you will receive the refund automatically. Dispute will always prioritize to push the seller to do what is needed in order to make sure you'll receive the parcel, but if they wont I am sure they know how the trading works and our team will help you on this case

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After you place the new order, you can leave a message in the order notes requesting extra packaging, or you can contact us directly. We will make sure to pack it carefully to avoid any damage during shipping.

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We understand your concern. Please kindly note that, according to platform policy, returning the package is usually required for a full refund. We appreciate your understanding and are here to assist you through the process.

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No worries! We will do our best to ensure your order arrives within 15 days. We will also keep monitoring the shipping for you and update you if there are any changes

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We understand your concern and completely agree, you deserve to receive a genuine, high-quality product as promised.

Your order is being prepared for shipment, and we will ensure it is checked for quality before dispatch. Please rest assured we are committed to delivering only original and reliable products to our customers. 😘💕

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Thank you so much for placing another order with us! Please rest assured, we’ll do everything we can on our end to ensure your order is processed smoothly and not canceled. Once the order is confirmed, we will ship it out as soon as possible and keep you updated throughout the process. If you have any questions or special requests, feel free to message us anytime!

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We appreciate your interest. I’ve checked for you, and I can confirm that the cover is currently in stock and available for purchase. However, stock levels can change quickly, so we shipped your order as soon as possible to ensure availability.

If you have any other questions or need assistance with your order, feel free to reach out. 😘🌹💖

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we sincerely apologize for the mistake with your previous order.

We truly regret that you received the wrong item. This is not the experience we want our customers to have.

Since you’ve already placed a second order, we will do everything we can to make sure the correct order is shipped to you this time. If you'd prefer a refund for the first order instead, just let us know and we will process it immediately. 😘🌹💖

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I completely understand that you're hoping to receive your order sooner. At the moment, the shipping time is estimated based on the standard logistics available through AliExpress. Unfortunately, we are unable to upgrade the shipping speed or accept extra payments outside of the platform due to AliExpress policy.

However, I will do my best to process and ship your order as quickly as possible, and I’ll keep you updated once it’s on the way!

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Thank you for the update! We're so glad to hear that your order arrived safely and that you're happy with the items. It truly means a lot to us that you took the time to share your feedback. If you ever need any help or have questions in the future, feel free to reach out, we're always here to assist! 💖✨🌼

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most AliExpress standard and expedited deliveries are sent by airplane for faster arrival, especially for small or medium parcels. However, some economy shipping methods or very large/heavy items may be sent by sea freight, which takes longer. The exact method depends on the shipping option chosen and the logistics arrangement for your order.

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customer, since you already get refund, you can reorder again, Please rest assured, we’ll do everything we can on our end to ensure your order is processed smoothly and not canceled. Once the order is confirmed, we will ship it out as soon as possible and keep you updated throughout the process. If you have any questions or special requests, feel free to message us anytime!​

Okay Dear, In this case since you had issue with this your item when arrived to your address, To resolve your current problem, I suggest you submit a dispute on your order page. with open dispute that you can put the complaint regarding this issue to our seller team and AliExpress dispute team, Dear

In this case I want to make sure, do you agree to open dispute, Dear?

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I am sorry that you received defective product. In this case, I suggest to open dispute so our team can review your case and provide solution. Also it will protect your money. Would be that okay?

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The best recommendation I can share with you is to open a dispute for us to protect your payment.

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Since you’re having an issue with the order you received, I recommend opening a dispute with the AliExpress dispute team. Please notify them about your case and take the necessary steps regarding the authenticity of the item you received.

then you can reorder with the correct _

no worries i'll help you to cancel this order

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ARE YOU HUMAN OR AI

No worries, customer, I am a real customer service representative for this store, here to assist you personally with your order. I understand it can be hard to tell these days, but you are chatting with a live person who will help you with any questions or concerns.

You can follow the steps below to request for partial refund for this order after the dispute has been finished

1. Log in to your AliExpress account.

2. Go to "My Orders" and find the order for which you want to open a dispute.

3. Click "Order Details".

4. Click "Return/Refund" and select the reason for the dispute (e.g., Item not as described, Defective, etc.).

5. Provide detailed information and evidence to support your claim.

6. Provide the partial refund amount you prefer.

7. Submit the dispute.

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suggest partial

okay customer,if you unable to return, how about partial refund without return?

Okay, Customer. For request the partial refund please wait until the dispute finish and we can appeal your dispute for request partial refund.

I will send you a guide on how to open appeal to partial refund. Would that be okay for you ?

I received your concern completely dear. In this case in order for you to get the partial refund, you may just let the dispute finish first after that you can apply for the partial refund through appeal process dear.

-SOP-

I already follow up this process. it is still within the shipping time. Don't worry, since I already confirmed it in our system, hopefully you will get your package before estimated time delivery. in this case do not worry and I am here also willing to follow up this delivery process so you can get the item at the soonest

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PENGEN DATENG TANGGAL SEGINI

If you need the item by the 3rd of the month, I kindly advise you to place the order as soon as possible. However, please note that delivery times can vary depending on your location and the shipping method you select at checkout.

To increase the chances of receiving it on time, please choose the fastest shipping option available, such as AliExpress Standard Shipping or a courier service (e.g., DHL or FedEx), if shown.

Unfortunately, we cannot guarantee exact delivery dates, as customs and local delivery delays are outside of our control. But we will do our best to ship your order quickly once it's placed.

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I appreciate your faith in me.

We will push the shipment for you and try our best to ship to you as soon as possible.

We're keeping a close eye on your order and will update the order details page as soon as it ships. You'll see the updated status there. Rest assured, we'll let you know as soon as it's on its way!

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We have urge the dispute for you successfully. Normally they will deal within 48 hours, please wait patiently and pay attention to the update status on order detail page.

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Thank you for your understanding and support.

We will try out best to arrange the shipment for you, if we can not ship out the goods until the countdown end on your order detail page, the order will be closed with full refund.

If you have any problem or do not want to wait any more, please feel free to contact us again.

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Upon checking here, it appears your item is currently being prepared by the seller, which involves key quality checks to make sure it meets high standards and arrives in perfect condition. Although this may take a little extra time, these steps are crucial to prevent any issues with the item upon arrival. Rest assured, we are prioritizing your order and closely monitoring every stage to ensure it’s progressing smoothly.

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Customer, your order is still processing on the seller to be shipped to you. It doesnt mean that the order is not shipped. The seller currently still processing, packing. There are a thousands items that they need to package and ship. So it will take time and they secure your order carefully so the item will arrive to you without having any issue

La leyenda cuenta que Martín, un hombre justo y virtuoso, fue acusado injustamente de asesinar a una mujer. El verdadero culpable era una persona influyente del reino, por lo que se buscó a Martín como “chivo expiatorio”. Durante el juicio, el juez —cómplice de la corrupción— fingió un proceso justo y propuso dejar el destino de Martín en manos de Dios: escribiría en dos papeles las palabras “culpable” e “inocente”, y el acusado escogería uno. Sin embargo, ambos papeles decían “culpable”.

Martín, al notar la trampa, tomó uno de los papeles y se lo tragó antes de que nadie pudiera leerlo. Ante la confusión de los presentes, explicó que bastaba con leer el papel que quedaba para saber cuál había elegido: si el que quedaba decía “culpable”, el que comió debía decir “inocente”. De esa forma, demostró su inteligencia, desenmascaró el engaño y fue liberado, sin que nadie volviera a acusarlo.