Daily log of internship by Jevan Jd

First day at LPNS(17/02/2020)

jevanjd6 — 2020-02-23 12:34:38 UTC

Its my very first day of internship. First day at Negeri Sembilan Tourism Board(LPNS). New beginning, new goals and new hope starts from here.
My day started from reporting for duty at SUKNS(Pejabat Setiausaha Wisma Negeri, Negeri Sembilan). After i reported myself there, i was sent to my office where i going to my internship for 16 straight weeks. Once i reported my LPNS, They welcomed me nicely. It was a warm welcome i could say. They first of all introduced themselves and about the workplace. From there, i came to know my industry supervisor for my internship placement at LPNS. Puan Malinda is the one who going to evaluate me throughout this internship period.
After that, i was introduced to other to workers or officers at LPNS and i was instructed by General Manager of LPNS to work under two units which is Unit event management and Unit product and services.

So, it was all about introduction about the me and LPNS in my first day. More like a ice breaking session which included me alongside with other internees or praticum students and other officers. It was a good start for me at LPNS

Second day(18/02/2020)

jevanjd6 — 2020-02-23 12:34:52 UTC

Second day, i was given task to work at counter which is front office of LPNS alongside with Puan Aqilah who is the person in-charge of front office and also assistant executive manager of LPNS.
She teached me how to answer politely the call. There was procedures and implemented or applied protocols to answer and interact with the clients or callers or other officers from different boards, agencien, NGO's and ministry.
Besides that, she teached me how to attend guests or people who visiting the office for various purposes such as for meetings, to business or negoitate purposes and to deliver things(post and newspaper delivery).
Thats wat i learnt on my second day at LPNS. I started to learnt something very new for me and it was a beneficial one.

Third day(19/02/2020)

jevanjd6 — 2020-02-23 12:35:02 UTC

Third day at LPNS been a busy and tiring day for me. This is because i was assigned to conduct few tasks from my direct unit officer and supervisor.
First task on this day was given my Puan Yanty who is Personal assistant of General Manager and also Secretary of LPNS to find infomation on previous closen files.
After that, i was teached by Puan Linda which is my industry supervisor how to fail in documents in file folder according to its file references number(nombor rujukan) and its unit or department.
Third task of the day was abit difficult because i asked to do a document of events which will be held on throughtout this year according to classification of its tourism type.
From this, i came to the all the events, programs, activity tourism which that will be held throughtout this year.

Fourth day(20/02/2020)

jevanjd6 — 2020-02-23 12:35:10 UTC

My fourth day at LPNS has a good start and i was task to fax and send email of invitation for a meeting to discussed about Calender of Event which covers all the events, programme will be held throughtout this year to every government agencies, state offices and district counsils.
Pn.Linda teached me how fax the any letters, memos, invitations to the recipients. Not only that, she teached me how to send email and what words should i included in email subject before send to the recipients.
I sent emails and faxes nearly to 23 other district cousils and other agencies all around the entire Negeri Sembilan. It ended as a other day of learning new things.

Fifth day(21/02/2020)

jevanjd6 — 2020-02-23 12:35:26 UTC

Well, it was a very tiring day i could mentioned that first of all. This is because, communal work(gotong-royong) at LPNS.
We had a litte briefing about the gotong-royong. After that, we had breakfast right after the briefing is over. Then, we divided into a few groups to do the cleaning. We set up zoning method to clean and remove all the unwanted and old things.
Literally, we all together with other staffs clean and wash out entire office. It was a hell of day to be honest. We completed our mission nearly around 6.30pm in the evening and we all went back to home lately than usual.
Yeah, it was very tiring day, i could barely lift things once i back home after work but, getting done this gotong-royong by ourself, helps us to foster our relationship amd understandings.

Sixth day(24/02/2020)

jevanjd6 — 2020-03-01 05:41:18 UTC

First task i was assigned by my unit manager or officer to complete is prepare slide presentation for the next meeting which is all about Calendar of Event.
I have to included all the information in short form that needed for the meeting of COE.
After i completed successfully my first given task, my unit manager again asked me to type invitation letter for upcoming meeting which is on Wednesday 26/02/2020. Yeah i did some mistakes like spelling and grammar mistakes. So my unit manager asked me to correct that immediately and i did so. I learnt how to wrote an official letter by my mistakes.

Seventh day(25/02/2020)

jevanjd6 — 2020-03-01 06:27:19 UTC

I started this day very exicited because im going to handle or manage the meeting of Calendar of Event. I was given task to take attendance of officers who was previously invited via email and by fax.
The meeting started at 10am at Dewan Seri Seremban, Majlis Perbandaran Seremban(MBS). Then, En.Afif who is my direct unit officer asked me to provide handout related to the topics will be covered and discussed during the meeting and new logo of LPNS.
Once registeration finished, i was asked to handle slides for the presentation during the meeting which the slide was prepared by me. The meeting took almost two hours complete or to come an end. After that, i had my lunch at there too. Once the meeting is over, i have to file in or do the documentation the files or documents or reports of the meeting.
It was a good day indeed because it was very first time that i experienced the real official meeting among all the high positioned officers. I learnt new things on how to conduct a proper official meeting, how to address people who is in higher position than us, and most importantly how to create, make it possible or conclude the meeting in win-win situation for alll the parties involved.

Eighth day(26/02/2020)

jevanjd6 — 2020-03-01 06:28:26 UTC

It was a meeting again this day but this tume the meeting held at Bilik Mesyuarat LPNS. The meeting is all about the Food Festival organized by Dwarf resot at Port Dickson.
Again, i was put in-charge to take attendance of the officer who have called for the this meeting. Once the meeting is over, i file in all the documents, letters and reports.
After that, i was asked to assist Pn. Aqilah who is administrative assitant. I asked to handle the incoming calls and deliveries to LPNS.
I was really nervous to answer the questions that raised by the callers and i did give the wrong or inappropriate information. But, i still learning to how to properly answer, address and talk with the callers without any mistakes, hesitation and wrong information.

Ninth day(27/02/2020)

jevanjd6 — 2020-03-01 06:28:56 UTC

My fellow internee and me were asked to develop meaning of newly designed Logo of LPNS by General Manager himself. So, i did some research of the meaning of colour variation and its charateristics. New LPNS logo consists of six colours which is red, yellow, black, white, sky blue and white. We created new meaning to the colours decorated new LPNS logo related that with the speciality and uniquenesses of Negeri Sembilan tourism products.
After that, i asked to type official invitation letter for the meeting of Pre- campaign for development of tourism package and product update. Once i done that, i handed over the letter to get approval from General Manager. Once the letter has been approved by GM, i sent email to the participants of that meeting.
Later, after the break, i prepare the slides for the mentioned meeting to be presented on the day of happening.

Tenth day(28/02/2020)

jevanjd6 — 2020-03-01 06:29:57 UTC

This day i put in-charge to take care of front office. I asked to handle the incoming calls and deliveries to LPNS.
I was really nervous to answer the questions that raised by the callers and i did give the wrong or inappropriate information. But, i still learning to how to properly answer, address and talk with the callers without any mistakes, hesitation and wrong information.
Then, i had received a few deliveries of letters, documents and things which i have to stamp and sign in the document that brought by the sender or postman.

Eleventh day(02/03/2020)

jevanjd6 — 2020-03-09 13:03:21 UTC

This is first day of third week of my internship at LPNS. I am doing well and keep on learning many new things which i did not learnt and experienced before. As for today, i assigned to work at front- office of LPNS to aid or assist Puan. Aqilah. This routine of managing front-office followed by schedule. So, as per schedule, today is my responsibility to help Puan. Aqilah at front office.
Working at front office is all about attending calls and answering the inquiries made by the callers. The callers might be from various department, offices, companies, locals, officers of the district council and ministry, agencies. So, i have to answer them politely with good use of words. There are some procedures to follow when we answer the calls. First of all, we have to greet according to the time being, and have to mentioned the name of LPNS right after we greet them. Then, we have to ask for the callers purpose of calling and meanwhile, we have to take note of the details of the caller such as name of the caller, agency or department that the caller represents and to whom the caller wants to ask or deliver the message and regrading of the the matter they wanted to interact. After that, if the officer who has been addressed by the caller is available, we can transfer the call to the respective person. Once that is done, say ' Thank You' and hang out the call.
Another routine or job which we have to do it regularly is receiving deliveries by stamping the document. Besides that, we have to ensure that welcomed and greet the guests well. After that, we ask for the purpose of their visit and fulfill their purposes. This is all i had to do when my turn to work at front desk or front office.

Twelveth day(03/03/2020)

jevanjd6 — 2020-03-09 13:09:10 UTC

on this day, there was a meeting on the development of the tour package and product update of Negeri Sembilan. I have to ensure the meeting room is ready to occupied for the meeting first of all. I had checked all the lights, projector, computer and seats were in right condition and placed well or not. Then, I was assigned to attend or handle the attendees of the meeting. I have to greet and welcome them and also lead them to the meeting room. Then, once the meeting began, some of the participants were not here to the meeting. So, En Afif asked me to call their office to confirmed their arrival or participation. After the meeting, me and my fellow colleague Zaki create meaning for the newly designed LPNS logo. Once we done that, we both showed the newly derived meaning for the logo to Encik Nafee to asked hus review or opinion upon our creation. En Nafee made change and add-on to our creation of the meaning to make this more meaningful and understandable. We corrected the meaning and printed out the copy to be submitted to our General Manager.

Thirteenth day(04/03/2020)

jevanjd6 — 2020-03-09 13:10:37 UTC

As for today, i assigned to work at front desk of LPNS to aid or assist Puan. Aqilah. This routine of managing front-office followed by schedule. So, as per schedule, today is my responsibility to help Puan. Aqilah at front office.
Working at front office is all about attending calls and answering the inquiries made by the callers. The callers might be from various department, offices, companies, locals, officers of the district council and ministry, agencies. So, i have to answer them politely with good use of words. There are some procedures to follow when we answer the calls. First of all, we have to greet according to the time being, and have to mentioned the name of LPNS right after we greet them. Then, we have to ask for the callers purpose of calling and meanwhile, we have to take note of the details of the caller such as name of the caller, agency or department that the caller represents and to whom the caller wants to ask or deliver the message and regrading of the the matter they wanted to interact. After that, if the officer who has been addressed by the caller is available, we can transfer the call to the respective person. Once that is done, say ' Thank You' and hang out the call.
Another routine or job which we have to do it regularly is receiving deliveries by stamping the document. Besides that, we have to ensure that welcomed and greet the guests well. After that, we ask for the purpose of their visit and fulfill their purposes. This is all i had to do when my turn to work at front desk or front office.

Fourteenth day(05/03/2020)

jevanjd6 — 2020-03-09 13:11:20 UTC

It was a special day for me because, i was brought to an official event at Ampangan, Negeri Sembilan. En Afif offered me to follow him so i can learn by participating in that event. The launching of free bus and Calendar of Event is the event i was up to by representing LPNS. Once we arrived at the place, En Afif wants me to help the other staffs to decorate the banner of Calendar of Event(COE) with ballons and few flower vases. The COE was launched by Menteri Besar Of Negeri Sembilan. Luckily, i get the chance to take pictures with Menteri Besar himself. I felt very lucky and blessed because it is not easy and not everyone can take pictures with him. After the launch, En Afif asked me to distribute flyers of COE to the reporters, locals, and to other stakeholders. The event started at 12pm and ended nearly at 2.30pm but we was there at 9am to prepare the set-up such as banner, ballons, flower vases, banner stand for the launching.
It was tiring day but i get chance to experienced what it likes to be in official launching event and i felt very happy to take pictures with Menteri Besar and with other local politicians.

Fifthteenth day(06/03/2020)

jevanjd6 — 2020-03-09 13:12:09 UTC

This is the last day of my third week at LPNS. There was a small briefing session for all the internship students which conducted by Pn Mazlinda who is our industry supervisor. She explained regarding of the rules and regulation of LPNS, our staffs and the facilities which can also used or utilized by praticum students as well. The briefing was held nearly about two hours from 9am to 11am. Then, i wanted to take half day to attend my friends brother wedding at Tangkak,Johor. So, i did filled up permission to leave form and passed it to Pn Mazlinda to get approval from her to leave. She understands the reason of my appeal of half-day and she did signed and approved me to set free. I really felt thankful for Puan Mazlinda for being understandable.

Sixteenth day(09/03/2020)

jevanjd6 — 2020-05-18 01:54:30 UTC

This is my fourth week of my internship at LPNS. As for today, i assigned to work at front desk of LPNS to aid or assist Puan. Aqilah. This routine of managing front-office followed by schedule. So, as per schedule, today is my responsibility to help Puan. Aqilah at front office.
Working at front office is all about attending calls and answering the inquiries made by the callers. The callers might be from various department, offices, companies, locals, officers of the district council and ministry, agencies. So, i have to answer them politely with good use of words. There are some procedures to follow when we answer the calls. First of all, we have to greet according to the time being, and have to mentioned the name of LPNS right after we greet them. Then, we have to ask for the callers purpose of calling and meanwhile, we have to take note of the details of the caller such as name of the caller, agency or department that the caller represents and to whom the caller wants to ask or deliver the message and regrading of the the matter they wanted to interact. After that, if the officer who has been addressed by the caller is available, we can transfer the call to the respective person. Once that is done, say ' Thank You' and hang out the call.
Another routine or job which we have to do it regularly is receiving deliveries by stamping the document. Besides that, we have to ensure that welcomed and greet the guests well. After that, we ask for the purpose of their visit and fulfill their purposes. This is all i had to do when my turn to work at front desk or front office.

Seventeenth day(10/03/2020)

jevanjd6 — 2020-05-18 01:58:10 UTC

Today i was transferred or changed to Product Unit/Department from event management. Puan Syazwani is the head of this Product Unit and asissted by Puan Nisha. I was introduced to this Product department by my industry supervisor Puan Mazlinda. After that, Puan Syazwani gave me a short briefing regarding of the function, task and what i had to do in this department. Then, i was given task by Puan Syazwani to collect and update latest statistic of tourist arrival at hoteliers all around Negeri Sembilan. After some consultation from Puan Nisha, i was asked to find the list of registered hotels,resorts and homestay in every district of seremban in order to get accurate and latest statistics of tourist arrival. To get the list of hotels from each and every district, i have to write and send official letter in the name of LPNS to every district council. For that, i asked some of previously sent letter to make it as a reference to create one new email. After i created the letter, i presented it to Puan Syazwani to correct my mistakes. I made few mistakes and Puan Syazwani asked me to correct those before the letter pass to General Manger for his signature. I did some changes to the letter but unfortunately, General Manager was busy with meetings, so i cannot hand it over to get his signature.

Eighthteenth Day (11/03/2020)

jevanjd6 — 2020-06-01 01:18:57 UTC

Today, i continued to do the task given yesterday. I went to met General Manager Mr. Zahir to get his signature and approval to send that letter to respectively district council. Once General manager has signed that letter, i collect details such as email addresses, fax and contact number of every district council around Negeri Sembilan to send that letter. I sent that letter to respectively district council once i collected those details from Puan Syazwani. After, i sent tht letter, i called each and every district council offices to make sure they has received the letter which i sent to them. I had to call several times to few district council because it was hardly to get contact with them. Eventually, some of them did not receive the letter that i sent to them. In that case, i have to ask or find out to whom i have to send that letter and get information about person in-charge, so i can directly sent to them. End of the day, i successfully sent that letter to all district council around Negeri Sembilan. It was proud and happy moment for me to get this task done successfully.

Nineteenth day(12/03/2020)

jevanjd6 — 2020-06-01 01:56:24 UTC

Today, again i was follow up the district council whether they received the letter via email or not. Then, i help my fellow internee with his task. The task is to contact or follow up meeting participants which is about to held tomorrow. I helped him by calling respective meeting participants and asking details about the participants such as their name, contact number if they cannot make it on the day of happening, how many people will represent their department and so on.

Twentieth Day(13/03/2020)

jevanjd6 — 2020-06-01 04:15:11 UTC

This is my last day of fourth week at LPNS. This completes my one month of internship. As for today, i assigned to work at front desk of LPNS to aid or assist Puan. Aqilah. This routine of operating at front-office followed by schedule. So, as per schedule, today is my responsibility to help Puan. Aqilah at front office.
Working at front office is all about attending calls and answering the inquiries made by the callers. The callers might be from various department, offices, companies, locals, officers of the district council and ministry, agencies. So, i have to answer them politely with good use of words. There are some procedures to follow when we answer the calls. First of all, we have to greet according to the time being, and have to mentioned the name of LPNS right after we greet them. Then, we have to ask for the callers purpose of calling and meanwhile, we have to take note of the details of the caller such as name of the caller, agency or department that the caller represents and to whom the caller wants to ask or deliver the message and regrading of the the matter they wanted to interact. After that, if the officer who has been addressed by the caller is available, we can transfer the call to the respective person. Once that is done, say ' Thank You' and hang out the call.
Another routine or job which we have to do it regularly is receiving deliveries by stamping the document. Besides that, we have to ensure that welcomed and greet the guests well. After that, we ask for the purpose of their visit and fulfill their purposes. This is all i had to do when my turn to work at front desk or front office.

Twenty-first day(16/03/2020)

jevanjd6 — 2020-06-02 01:15:26 UTC

Today, me and my fellow internee Muhammad Zaki received task from Puan Nisha. The task is about to find out and update information regarding of new and existing tourism products all around Negeri Sembilan. Again, we needed to write a letter about this updates which will be send to every district council around Negeri Sembilan. So, shortlisted every district council and collect details such as official email addresses, telephone and fax number and officer in charge of this sort of things to send the letter for give updates about the available tourism products. Then, we wrote a letter to ask about their updates and hand it over to Puan Nisha to give comments and correct our mistakes before it passed to our General Manager for his signature. After that, our General Manager invites all of intern students to his room to give us a special task. The task is all about suggest some ideas to improve or develop tourism in Negeri Sembilan in order to increase tourists arrival. Our GM also suggests us to go through Malaysian Development Plans, Malaysian Vision Valley, 'Rancangan Khas Kawasan Persiaran Pantai Port Dickson' to get some ideas. All of stated plans ware available via online except for Malaysia Vision Valley. So, i had to call their office to get booklet of MVV. Luckily, the main Negeri Sembilan MVV located just beside of my intern placement, So, it was easy for me to get the booklet from them. After that, we started to go trough through one by one.

Twenty- second day(17/03/2020)

jevanjd6 — 2020-06-02 01:56:39 UTC

We continued our day with our special task given by our General Manager. We found some ideas and discussed about it by sharing each and everyone's ideas. Then, we sketched our ideas and wanted to submit to our GM. We went to met our GM to our progress and to asked his opinion regarding of our work. After, he went through our work, he gave us some new ideas and corrected our mistakes. Then we redo the task before it submitted to our GM again. I learnt some new things because when we go through those plans, i came to know that how

18/03/2020 - 12/05/2020

jevanjd6 — 2020-06-02 02:30:21 UTC

Our Prime Minister announced Movement Control Order in order to prevent and decrease the infection of Corona virus. So, Negeri Sembilan Tourism Board allowed intern students to stay at home and gave us holiday till MCO ends.

WORK FROM HOME 13/05/2020 - 31/05/2020

jevanjd6 — 2020-06-02 02:47:53 UTC

Negeri Sembilan Tourism Board announced that intern students now can work from home and if necessary we have to come office to help other staffs. Not everyday, we as a intern students given task or work to be done at home and has to go to office. Certain days only we need to go to office and work from home depending on workloads and the importance of the work. Here, i will update what i did if there are given task to be completed at home or work from home.

WORK FROM HOME 13/05/2020

jevanjd6 — 2020-06-02 03:17:23 UTC

Like i mentioned earlier, certain days only intern students have to work from home. On this day, Puan Mazlinda asked me to do watch and record 'Pelan Promosi Pelancongan Masa Hadapan' talk by Datuk Musa Haji Yusof which was held on 22nd april 2020. She also instructed me to take note some of key points mentioned by Datuk Musa in that talk. So, i jot down those key words and sent that to Puan Mazlinda via whatsapp.

WORK FROM HOME 14/05/2020

jevanjd6 — 2020-06-02 03:38:43 UTC

On this day, Puan Mazlinda who is my industry supervisor asked me to come to office because she needs help from me and other intern students. She asked me to do slide presentation on upcoming meeting session on 18/05/2020 regarding of moving LPNS office to new building next year. I came to office around 9 in the morning to the task given by Puan Mazlinda. Once i came to office, i collected details from her about that meeting to do slide presentation. She told me to can go back home once i finished my task. After i finished designing slide presentation, Puan Mazlinda asked me to come to office again on Monday(18/05/2020) to attend the following meeting.

WORK FROM HOME 18/05/2020

jevanjd6 — 2020-06-02 04:01:21 UTC

As requested by Puan Mazlinda, i came to office at 9 am in the morning. She was there before me and she went through the slides that i created for that meeting. After that, she asked me to do some changes to the slides to make it even better and easily understandable. I did some changes and even corrected few mistakes of mine. The meeting starts at 2.30 pm in Wisma Negeri meeting hall. Some of other staffs and me attended the meeting. I was happy because my work and effort paid off when our General Manager appreciated my work. The meeting finished at 4pm and then, Encik Afif asked me and fellow internees to come to office for awhile tomorrow because he wanted to give task to be completed during Hari Raya break.

WORK FROM HOME 19/05/2020

jevanjd6 — 2020-06-02 04:14:21 UTC

We came to office at 9'o clock in the morning. Encik Afif invited all of us to his room and explained us about the task which i mentioned previously. The task is all about designing or sketching a first look to the new office of LPNS which this board will be shifted or moved to a new building by next year. Our task was we have to came out with ideas of how the office looks like, what are office equipment needed, the function of each spaces, the position or placement of workstations, General Manager room, other officers rooms, pantry, store room, toilets, Tourist Information Centre and many more. This task has to hand it over to Encik Afif on 1st June 2020. After Encik Afif finished briefing about the following task, we came back home.

01/06/2020 - 05/06/2020

jevanjd6 — 2020-06-02 04:31:54 UTC

Staring from 1st June until 5th June we, intern students have to come to work as usual and not to forgot, this is my last week of my internship at Negeri Sembilan Tourism Board. My entire internship will be completed or finish on 5th June 2020. For my last week at LPNS, my fellow intern students and me were asked to come for work with limited or shorter working hours which starts at 8am and finish at 2pm. We were given two special task to be completed during this last week. The first task is to design or plan a set up for LPNS new office as LPNS wants to shift their operation to new building by next year and which we have to came with a plan to set up. It took two days to completed this task as requested by EN.Afif, the event manager. Second task that we received was to create an info-graphics about the national relief(Bantuan Prihatin) which directly and indirectly related to tourism industry. This task given by our General Manager himself. So, on the last day of my internship at LPNS, we submitted this task directly to our General Manager. On the last day(05/06/2020), there was a little farewell for me and my fellow internee whom finishes internship same day as me. All of LPNS staffs wished us all the best and good luck for our future endeavors and welcomed us to enter work -life stage in our career. It was really worthy working experience and i able to get a little bit exposure on work-life and tourism industry. Thank you so much to Negeri Sembilan Tourism Board for giving me this opportunity to learn and adapt to working environment. That's all from my daily log. Thanks.

Submission of Final Report

jevanjd6 — 2020-06-20 09:15:02 UTC

Submission of Video Presentation

jevanjd6 — 2020-06-20 09:37:25 UTC

https://youtu.be/cGa-EuiJ2Xs

Borang C

jevanjd6 — 2020-06-20 14:37:31 UTC

jevanjd6 — 2020-06-20 14:37:51 UTC