Welcoming Guests

Confirming an Information

Adressing Concerns

Explaining Services

Giving Directions

Polite Expression

Closing a Conversation

Welcoming Guests

• "Good morning, welcome to the Transnational Hotel."

• "What can I do for you?"

Confirming an Information

• "Did you book the room directly through us or use a hotel reservation service or a travel agent?"

• "Can I see that, please?"

• "Has the valet already taken your car, or will you be needing a parking pass?"

• "Could I have some form of ID, please?"

• "Is this your first time in the Big Apple?"

Adressing Concerns

• "I can't seem to find a record of your booking."

• "Maybe there was a glitch with the booking system."

• "We don't have any more single rooms available..."

• "I can upgrade you to one of our business suites... at no extra charge to you."

• "I'd be more than happy to give you some sightseeing tips if you need any."

Explaining Services

• "This is your access code and instructions on how to use it."

• "This is a list of all the hotel amenities, like the gym and the indoor pool."

Giving Directions

• "You're in room 653, just take the elevator on the right up to the sixth floor."

• "When you get off the elevator, turn right, your room is at the end of the corridor on the left-hand side."

Polite Expression

• "Thank you very much."

• "My pleasure."

• "Enjoy your stay."

• "Feel free to call the front desk."

Closing a Conversation

• "If you need anything, please feel free to dial the front desk."

• "Thank you. You're welcome."

Reservation: pengaturan untuk mengamankan tempat atau layanan terlebih dahulu.

Booking: tindakan mengatur layanan terlebih dahulu.

Service: tindakan membantu atau menyediakan bagi orang lain.

Travel Agent: seseorang atau perusahaan yang mengatur rencana perjalanan bagi klien.

Almost: hampir, tetapi tidak sepenuhnya.

Available: dapat digunakan atau diperoleh.

Sightseeing: aktivitas mengunjungi tempat-tempat menarik.

Amenities: fitur tempat yang nyaman atau diinginkan.

Instructions: petunjuk tentang cara melakukan atau menggunakan sesuatu.

Hotel: tempat orang menginap sementara untuk penginapan.

Requests: ungkapan kebutuhan atau keinginan akan sesuatu.

Brochures: pamflet yang menyediakan informasi tentang suatu tempat atau layanan.

Maintenance Team: staf yang bertanggung jawab untuk memperbaiki dan memelihara fasilitas.

Housekeeping team: staf hotel yang bertanggung jawab untuk membersihkan dan memelihara kamar.

Receipt: dokumen yang mengakui pembayaran.

Included: terkandung sebagai bagian dari sesuatu.

Helpful: memberikan bantuan.

Comfortably: dengan cara yang memberikan kenyamanan atau kemudahan.

Immediately: tanpa penundaan atau keraguan.

Feedback: komentar atau pendapat tentang suatu layanan atau pengalaman.

Simple Present

Used for general statements, routines, and facts.

Examples:

• "Good morning, welcome to the Transnational Hotel."

• "I can't seem to find a record of your booking."

• "We don't have any more single rooms available."

• "This is your room key."

• "I hope you had a good trip."

Present Continuous

Used for actions happening at the moment of speaking.

Examples:

• "Let me pull up your reservation."

• "I’m here to help."

Simple Present

Used for general facts, routines, and states.

Examples:

• "Good morning, Sunshine Hotel. How can I help you?"

• "We offer laundry service."

• "Breakfast is served from 7 to 10 AM."

Present Continuous

Used to describe actions happening at the moment or actions in progress.

Examples:

• "I’m sorry to hear that."

• "I’m going to call maintenance right away."

• "I’m sending someone to fix it immediately."

Present Perfect

Used for actions that have occurred at an unspecified time in the past and are relevant to the present.

Examples:

• "I’ve received your reservation."

• "We’ve fixed the issue."

• "You’ve received a confirmation email."

  
  

Simple Past

Used to describe actions that are completed at a specific time in the past.

Examples:

• "I received your reservation."

  
  

Simple Future

Used to express actions that will occur in the future.

Examples:

• "You will receive a confirmation email."

• "We’ll send someone to fix it immediately."

• "I will cancel your reservation now."

• "I will recommend this hotel to others."

  
  

Modal Verbs

Examples:

• "Can I help you?"

• "Could you please tell me what the problem is?"

• "Would you like a room with a beach view?"

• "May I have your ID, please?"

• "You may leave your luggage here."

Imperatives

Used for direct requests or instructions.

Examples:

• "Please fill out this form."

• "Please call the front desk."

Reception Desk: area depan di hotel tempat tamu disambut.

Wake-Up Call: panggilan telepon untuk membangunkan seseorang pada waktu tertentu.

Recommendation: saran atau nasihat yang diberikan tentang suatu hal tertentu.

Street Vendors: penjual yang berjualan diarea luar ruangan atau publik.

Vacant: tersedia untuk digunakan atau ditempati.

Important: sangat penting atau bernilai.

Helpful: memberi atau siap memberikan bantuan.

Taxes: pembayaran wajib kepada pemerintah, yang ditambahkan ke biaya barang atau jasa.

Network: sistem berbagai hal yang saling terhubung, yang sering disebut sistem komunikasi.

Deposit: uang yang dibayarkan sebagai cicilan pertama untuk reservasi.

Simple Present

This tense is used for general statements, routines, and facts.

Examples:

• "Hello, this is Move-In Pick Hotel."

• "We certainly can do that."

• "How may I help you?"

• "We have a single room on those days."

• "Our hotel offers a food tour."

Simple Future

This tense is used to describe future actions or plans.

Examples:

• "I will check for you."

• "I will send you the deposit right now."

• "I will come right away."

  
  

Modal Verbs

Used for requests, offers, permissions, and possibilities.

Examples:

• "Can I have your name, please?"

• "Could you tell me what room you’re in?"

• "We can certainly do that."

• "You can find the username and password on the wall."

• "May I have your name?"

Listening Skill:

The hotel receptionist demonstrates active listening by attentively addressing guests' inquiries and ensuring their needs are understood and met.

Speaking Skill:

The hotel receptionist uses a polite and welcoming tone, providing clear explanations and courteous responses to guests' requests and concerns.

Listening Skill:

The hotel receptionist demonstrates active listening by attentively addressing guests' inquiries and ensuring their needs are understood and met.

Speaking Skill:

The hotel receptionist uses a polite and welcoming tone, providing clear explanations and courteous responses to guests' requests and concerns.

Listening Skill:

The hotel receptionist demonstrates active listening by attentively addressing guests' inquiries and ensuring their needs are understood and met.

Speaking Skill:

The hotel receptionist uses a polite and welcoming tone, providing clear explanations and courteous responses to guests' requests and concerns.

Listening Skill:

The hotel receptionist demonstrates active listening by attentively addressing guests' inquiries and ensuring their needs are understood and met.

Speaking Skill:

The hotel receptionist uses a polite and welcoming tone, providing clear explanations and courteous responses to guests' requests and concerns.

Listening Skill:

The hotel receptionist demonstrates active listening by attentively addressing guests' inquiries and ensuring their needs are understood and met.

Speaking Skill:

The hotel receptionist uses a polite and welcoming tone, providing clear explanations and courteous responses to guests' requests and concerns.

Simple Present

Used for general facts, routines, and to express things that are always true or happen regularly.

Examples:

• "Welcome to the Grand Hotel."

• "How may I help you?"

• "Yes, it’s available 24 hours a day."

  
  

Present Perfect

Used for actions that occurred in the past but have relevance to the present.

Examples:

• "We’ve reserved a double room for you."

• "Have you enjoyed your stay?"

  
  

Modal Verbs

Used for requests, offers, permissions, possibilities, or obligations.

Examples:

• "Can I help you with anything else?"

Greeting Customers

Checking Information

Providing Information

Making suggestion

Handling Requests

Apologizing

Confirming

Payment

Closing

Greeting Customers

• Good morning! Welcome to Sunshine Hotel. How can I help you today?

• Good morning, this is the front desk. How may I help you?

Checking Information

• May I have your reservation number, please?

Providing Information

• Breakfast is served from 7 to 10 AM in the dining area on the ground floor.

• The gym is on the second floor and is open 24 hours a day.

• You will receive a confirmation email shortly.

Making suggestion

• We recommend visiting the beach and the local market.

• You can find the laundry bag and form in your closet.

Handling Requests

• Yes, we have a room available with a beach view.

• Absolutely. I’ll have them sent to your room right away.

Apologizing

• I'm sorry to hear that. Could you please tell me what the problem is?

• I sincerely apologize for the inconvenience. I will call maintenance right away.

Confirming

• Your reservation is confirmed. You will receive an email shortly.

• Your order will be delivered to your room shortly.

Payment

• Your total is $500. How would you like to pay?

• Here is your receipt.

Closing

• Have a wonderful stay!

• Thank you. Goodbye!

• You're welcome. Enjoy your day!

Welcoming Guests

Handling Bookings

Checking in Guests

Responding to Requests

Managing complaints

Providing Information

Closing

Welcoming Guests

• Hello, this is Movenpick Hotel. How may I help you?

• Good morning. Welcome to Movenpick Hotel.

• How may I help you today?

Handling Bookings

• May I ask how many people you are booking the room for and what type of room would you like to get?

• Please give me a second, I’ll check for you.

• We still have a single room on those days.

• Does that price include taxes and fees?

• You will have free breakfast, free Wi-Fi, and lounge access.

• May I have your name?

• Your reservation is confirmed.

Checking in Guests

• May I have your name, please?

• Ah yes, you made the reservation for a single room for three nights.

• May we see your ID, please?

• Here’s your credit card and room card.

• Your room is on the third floor.

• If you have any issues, please don’t hesitate to call the reception desk.

Responding to Requests

• We can certainly do that. What time do you want the wake-up call?

• Please expect your wake-up calls at 6:30 and 6:45 a.m.

• I can ask a housekeeping staff to come to your room in 10 minutes to get your clothes.

Managing complaints

• Yes, this is the reception. What’s wrong? How can we help?

• Could you tell me what room you’re in?

• Don’t worry, we’ll come right away.

Providing Information

• Yes, we do provide free Wi-Fi access.

• The username and password are written on a piece of paper near the night table.

• Our hotel offers a food tour that will take you to the most famous local restaurants and street vendors.

Closing

• Feel free to let me know if there’s anything else I can help you with.

• You’re very welcome. Enjoy your afternoon.

• It’s my pleasure. Have a great day!

Welcoming Guest

Making Reservation

Checking in Guests

Providing Information

Handling Payments

Closing

Welcoming Guest

• Good morning. Welcome to the Grand Hotel.

• Good afternoon, how may I help you?

• Thank you again for staying at the Grand Hotel.

Making Reservation

• Hmm, that's quite last minute. Let me check for availability.

• You're lucky, there's a room available.

• How long will you be staying?

• How many people is the reservation for?

• Would you like a room with twin beds or a double bed?

• What name will the reservation be listed under?

• And is there a phone number where you can be contacted?

• Would you like to pay by cash or card?

• Yes, of course.

Checking in Guests

• Name, please?

• We've reserved a double room for you. Is that correct?

• Can you please show me the receipt for proof of payment?

• A full buffet and free airport shuttle service is included in the cost.

• Room 352. Here is your key.

• To get to your room, take the elevator to the second floor, then turn right.

• Enjoy your stay.

Providing Information

• Yes, it's available 24 hours a day. You can connect to the Wi-Fi.

• At midday, sir.

• We have a free airport shuttle service.

• The next shuttle leaves in 10 minutes.

Handling Payments

• Before you go, would you be able to settle the minibar bill?

• No worries. The bill comes to 25 pounds.

• Can I help you with anything else before you leave?

Closing

• See you tomorrow. Bye, have a nice day.

• Thank you.

• Thank you again for staying at the Grand Hotel.

Welcoming Guests

Checking Reservation

Handling Payments

Providing Information

Welcoming Guests

• Hello sir, how may I help you?

VOCAB SOURCE 4

ID (Identification): dokumen yang digunakan untuk memverifikasi identitas seseorang.

Credit card: kartu yang digunakan untuk melakukan pembayaran, biasanya dikeluarkan oleh bank atau lembaga keuangan.

Upgrade: berpindah ke kamar yang lebih berkualitas atau lebih mahal.

Deluxe room: kamar dengan kualitas lebih tinggi di hotel, biasanya menawarkan layanan atau fitur tambahan.

Includes: menjadi bagian dari atau disertakan sebagai bagian dari sesuatu.

Breakfast: makanan pagi, sering disajikan di hotel.

Gym: tempat untuk latihan fisik, biasanya tersedia sebagai fasilitas hotel.

Sign: menulis nama seseorang sebagai bentuk persetujuan atau pengakuan.

Room number: nomor yang ditetapkan untuk kamar tertentu di hotel.

No problem: cara informal untuk mengatakan bahwa sesuatu itu mudah atau tidak merepotkan.