(MEA Navi Mumbai)Guest Experience Map by APEC https://padlet.com/apeclddelivery/oswmeznecmuswi3k 1) Identify all the touchpoints on the guest journey, show where the touchpoint occurs on the guest journey and what they are. 2) Look at the touchpoints again and suggest ways in which we can elevate service in various touchpoints in a brand specific manner. en-us 2023-07-04 02:24:40 UTC 2023-07-07 05:05:49 UTC hello@padlet.com NON OPS https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640249315 Departure 

Farewell (recollect memories of time spent/photographs)
Give souvenir
Host a dinner
Meet the team they interacted with everyday

Post departure call on anniversary/ birthday
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Optimized Booking Platforms- OTA/Website
Packages clearly
displayed on the web

Pre arrival
Call the guest and know the members staying with them
 Purpose of visit
(location of office)
 Preferences- Food,
Temperature of the room, stocking of fridge etc)
 Room set up in a
specific way
 Explain the
location (nearby areas, local market, mall, pubs, etc)
 
 Share the details
with the team. (photo & name of the guest and length of stay)
 
 Arrival
Welcome the guest. 
In Room check in
 Explain the arrangements done for them when they are escorted to the room

]]> 2023-07-07 05:03:37 UTC https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640250170 NON OPS https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640250234 In Stay 

Laundry preferences (folded/hung/delivery times)

HK preferences- Linen Preferences, Pillow, Bed, Cleaning timing 

Food Preferences- Specific items ordered everyday (Egg prepartions, tea/coffee) 

Celebrations of occasions (birthday/anniversary)

Celebrate festivals 

Arrange Fitness activities (Zumba/Yoga)

Updating any packages promotions 

]]> 2023-07-07 05:03:41 UTC https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640250234 OPS https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640251606 BOOKING / PRE ARRIVAL 

Chat Bot

Pre Arrival email
to have a direct Shift Cell as a SPOC

-dietary preff

-weather info

-special
requirements

Direct Call to
guests for personal connect. ]]> 2023-07-07 05:05:19 UTC https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640251606 OPS https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640251856
 Arrival
A hotel signage at
Gate no 3
Preff Welcome BEV
LP recognition at
arrival for confirmed Pick Ups

Traditional Welcome - SAFA
 
 INSTAY 
LAKE - Pocket Map
highlighting supermarkets, malls etc. LOCUS
Stocking of
Refrigerator based on pre arrival
day trips /
activities for off days 
Dining experiences
in the room (chef in Room)
Long Stay
get-together
Rickshaw Experience

Preff Room cleaning time and Laundry pick up and drop timing

Upcoming Events

]]> 2023-07-07 05:05:37 UTC https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640251856 OPS https://padlet.com/apeclddelivery/oswmeznecmuswi3k/wish/2640252096 Departure
Bonvoyage
 Departure giveaways – Local Themed / Auto Souvenier
 Frames with
testimonials 
 Hotel T Shirt

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