Service Blueprinting (Course Info @ Uni Open House) by https://padlet.com/crisann008/bp15 Getting to know more about different courses offered at University Open House en-us 2018-04-29 12:18:06 UTC 2025-11-15 03:00:29 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Templeball.png Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann008 https://padlet.com/crisann008/bp15/wish/256296861 2018-04-29 12:18:06 UTC https://padlet.com/crisann008/bp15/wish/256296861 Invisible contact employees, below the line of visibility crisann008 https://padlet.com/crisann008/bp15/wish/256296862 2018-04-29 12:18:06 UTC https://padlet.com/crisann008/bp15/wish/256296862 Those actions of frontline contact employees that occur as part of a service encounter crisann008 https://padlet.com/crisann008/bp15/wish/256296863 2018-04-29 12:18:06 UTC https://padlet.com/crisann008/bp15/wish/256296863 Tangibles that customers are exposed to that can influence their quality perceptions crisann008 https://padlet.com/crisann008/bp15/wish/256296864 2018-04-29 12:18:06 UTC https://padlet.com/crisann008/bp15/wish/256296864 Include all the steps that customers take part in as part of the service delivery process crisann008 https://padlet.com/crisann008/bp15/wish/256296865 2018-04-29 12:18:06 UTC https://padlet.com/crisann008/bp15/wish/256296865 https://padlet.com/crisann008/bp15/wish/258551125 1.   Visit the school booths that you are interested in 
2.  Attend the talks for the respective course that you have chosen which will provide an overview of their academic programmes, student life, scholarships and financial aid, the application process and more

]]> 2018-05-07 14:37:44 UTC https://padlet.com/crisann008/bp15/wish/258551125 https://padlet.com/crisann008/bp15/wish/260302835 1) Identifying fail points (Potential students may not be familiar with the Uni which results in undesirable time-wastage to find the destination of the course) and risk of excessive visitors on a particular day.

2) Set proper service standards like providing the staff to render accurate information about the course for potential students to make an informed decision. Do failure-proofing to minimize failures like disappointment from poor hospitality and distorted information about the course.

]]> 2018-05-14 01:33:03 UTC https://padlet.com/crisann008/bp15/wish/260302835 https://padlet.com/crisann008/bp15/wish/260791676 1. Visiting the school's lecture halls, tutorial rooms, canteen, sports hall etc. (tangible, physical evidence) to get a subjective evaluation about the school.

2. Look up on the school's website about CCAs etc.

3.Communicate with teachers from the school.

]]> 2018-05-15 11:07:46 UTC https://padlet.com/crisann008/bp15/wish/260791676 https://padlet.com/crisann008/bp15/wish/260794024 1. Writing information on their websites and social media to inform what courses does the university has. 

2. Creating posters and pamphlet to send out to students who are about to go to universities to allow them to know what courses does the universities have .]]> 2018-05-15 11:11:19 UTC https://padlet.com/crisann008/bp15/wish/260794024 https://padlet.com/crisann008/bp15/wish/260800099 1. Greeting visitors with a smile.

2.Verifying the students particulars and giving them their Open House goodies.

3. Hand visitors pamphlets so that they can read during the tour or at their free time.

4. clarify any doubts visitors may have]]> 2018-05-15 11:37:42 UTC https://padlet.com/crisann008/bp15/wish/260800099