The life of a DLC by Anthony Cappello https://padlet.com/anthony_cappello/ooojtskho89d Made with a wink and a smile en-us 2016-11-29 17:10:25 UTC 2016-11-29 20:08:55 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Folder.png Tickets anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578048 Identify our steps when we get a ticket]]> 2016-11-29 17:10:52 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578048 Projects anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578139 Identify our steps when we get a project]]> 2016-11-29 17:11:06 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578139 Appointments anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578308 Identify our steps when we get an appointment]]> 2016-11-29 17:11:27 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578308 DLC Department anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578615 Identify steps in how we run]]> 2016-11-29 17:12:09 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140578615 1. How/When to log christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590149 teachers log: more Q&A
OR
we log retroactively - emails, hall convos, etc.]]> 2016-11-29 17:40:25 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590149 Teacher fills out appt. anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590419 2016-11-29 17:40:59 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590419 DLC collects information from teacher anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590556 2016-11-29 17:41:20 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140590556 DLC Creates/Researches Idea anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140591313 2016-11-29 17:43:07 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140591313 3. Troubleshooting Reply christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140591719 It seems like a lot of tickets are centered around quick fixes - so when I go to reply to a ticket, 1:1 Help and our troubleshooting pages seem to be my first stops]]> 2016-11-29 17:44:17 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140591719 DLC Meets w/ Teacher anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592174 2016-11-29 17:45:26 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592174 Project is Identified by Anne/DLC anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592261 How is a project identified? 
When does this go on troubleshooting page?]]> 2016-11-29 17:45:40 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592261 Project is recorded on "roles assigned form" anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592471 2016-11-29 17:46:15 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592471 2. Contact for copious details christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592563 in person or via email]]> 2016-11-29 17:46:30 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592563 DLC begins to research project anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592834 2016-11-29 17:47:15 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592834 Team DLC Vets Project anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592992 2016-11-29 17:47:38 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140592992 Close the communication circle christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593051 2016-11-29 17:47:47 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593051 Project goes to Anne anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593229 2016-11-29 17:48:13 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593229 Project goes into action anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593337 2016-11-29 17:48:30 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593337 Celebrate birthdays anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593477 2016-11-29 17:48:49 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593477 Celebrate bosses day anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593541 2016-11-29 17:49:01 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593541 Absences christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593706 - Anne Absences
-Out absences]]> 2016-11-29 17:49:26 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140593706 Can't find a fix? christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140595853 1. Trouble shoot
2. Reach out to other DLCs (GHangouts)
3. Reach out to Anne
4. Contact appropriate parties if directed by Ann ]]> 2016-11-29 17:55:14 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140595853 When do we go to DLC class? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140596018 2016-11-29 17:55:40 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140596018 When does this become a project? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140596640 2016-11-29 17:57:11 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140596640 What does this mean? christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140598218 2016-11-29 18:00:41 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140598218 At what point does this become a project? christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140599041 2016-11-29 18:02:27 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140599041 Troubleshooting https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600515 Steps for troubleshooting off ticket]]> 2016-11-29 18:05:59 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600515 Check status in IC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600749 What is the person associated with in IC?]]> 2016-11-29 18:06:34 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600749 Masquerade as Teacher / Student https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600818 Is the issue with Haiku or Wonders]]> 2016-11-29 18:06:44 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140600818 Login as student incognito https://padlet.com/anthony_cappello/ooojtskho89d/wish/140601049 Is the problem with the Google Password for the Chromebook, or the students account?]]> 2016-11-29 18:07:17 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140601049 Students Cant Access Wonders anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140602484 2016-11-29 18:10:51 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140602484 Can't Access Rapid ID anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140602646 2016-11-29 18:11:15 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140602646 Masquerade anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140603207 2016-11-29 18:12:51 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140603207 Recording the process christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140603575 build in the Playground - link to the playground page in the "roles assigned form"]]> 2016-11-29 18:13:48 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140603575 Where else do we struggle with TS? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140604795 2016-11-29 18:16:42 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140604795 Wonders Doesn't Work Correctly anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605724 2016-11-29 18:18:54 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605724 Check Chrome OS anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605871 2016-11-29 18:19:15 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605871 Try different device anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605981 2016-11-29 18:19:30 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140605981 Check TS pages christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140608799 2016-11-29 18:26:44 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140608799 Fully vett as teacher THEN fully vett as student christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140608853 2016-11-29 18:26:52 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140608853 Check with DLC Peers via GHangout https://padlet.com/anthony_cappello/ooojtskho89d/wish/140616761 2016-11-29 18:43:03 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140616761 Where are the areas of confusion anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140628736 2016-11-29 19:09:26 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140628736 When do we notify Anne? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140633668 Sometimes when we wait till the end its too late]]> 2016-11-29 19:21:05 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140633668 Circling back with Anne christina_fain https://padlet.com/anthony_cappello/ooojtskho89d/wish/140636386 We need to keep the "roles assigned form" up to date and we should be looping Anne in throughout the process. ]]> 2016-11-29 19:27:45 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140636386 What is the process for notifiying Anne? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140638244 +Comment?
Hangout?

]]> 2016-11-29 19:32:23 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140638244 DLC Class anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140638466 Do we need to clean up project process in DLC class

]]> 2016-11-29 19:32:55 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140638466 Notification Process https://padlet.com/anthony_cappello/ooojtskho89d/wish/140640599 How/when do we notify teachers of these processes?]]> 2016-11-29 19:38:03 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140640599 Balancing Projects with Tickets anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140644492 2016-11-29 19:48:08 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140644492 Would I put a project I started with a teacher on here? anthony_cappello https://padlet.com/anthony_cappello/ooojtskho89d/wish/140651039 if a teacher meets and wants to work on something that is a "project"  do I bring it to Projects?

]]> 2016-11-29 20:08:19 UTC https://padlet.com/anthony_cappello/ooojtskho89d/wish/140651039