“The Boss”

Titles: Chief executive officer (CEO); chief operations officer (COO); etc ...

What do they do:

These managers are mainly for the long-term success of the business and set goals for such.  They focus on external factors of the organization.

Middle managers:

Titles: department head; chief supervisor or director; etc ...

What do they do:

They are the glue which assist in keeping the communication flowing between the departments managers to the top-level managers.  As such middle managers must be good communicators.

First-line managers:

Titles: assistant manager; shift manager; office manager; etc ...

What do they do:

They are the entry level mangers which are in the most contact with the day-to-day workers. They make sure that the organizational objectives are implemented and efficiently followed. They are the first to see if a process is efficient.

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships with Communication

7. Build a Positive Team and Family Spirit

8. Do More with Less

9. Be Passionate and Determined

10. Be Humble

Good take aways are:

• Managers set goals

• Leading team development

• Providing accountability

• Prioritize workflow

• Provide Stability

• Work as a buffer for upper managers

• Serve as communicators between upper and lower managers

• Assist in employees following company’s policies and procedures

https://www.zappos.com/c/about

https://www.techtarget.com/searchcio/definition/contingent-workforce