Cyber Literacy 2 Troubleshooting Methodology Assignment by Aaron Beverly https://padlet.com/10565921/ojgtj8bjpsjpviuh User reports that he/she can't connect to the internet. en-us 2023-02-28 19:13:51 UTC 2025-10-08 23:37:43 UTC hello@padlet.com https://padlet.net/icons/png/1f928.png No Internet Connection 1047327 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498508340 User reports that they cannot connect to the internet.]]> 2023-02-28 19:27:14 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498508340 Is the router turned on? 1040553 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498511931 2023-02-28 19:29:59 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498511931 Is the Ethernet cable connected to the computer? 1040553 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498513081 2023-02-28 19:30:51 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498513081 Is it Connected Properly? 1047140 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498513207 The Network cable can be loose or unplugged.]]> 2023-02-28 19:30:57 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498513207 Do they have a WiFi or Data that you are able to connect to? 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498515343 2023-02-28 19:32:42 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498515343 Are they disconnected from the network/WiFi? 1047327 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498516003 2023-02-28 19:33:12 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2498516003 Is the back of the router connected and is everything working? 1040553 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500050093 2023-03-01 19:09:47 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500050093 General Troubleshooting Website Guide 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500050106 https://www.pcmag.com/news/12-tips-to-troubleshoot-your-internet-connection
General Guide]]> 2023-03-01 19:09:48 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500050106 Check with the manufacturers of the router. 1047327 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500054990 The manufacturer may have some information based on the internet or the router.]]> 2023-03-01 19:13:16 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500054990 Check with their internet provider. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500057603 The internet provider may have information based on the internet.]]> 2023-03-01 19:15:05 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500057603 If router is turned off: Turn on router. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500058692 2023-03-01 19:15:54 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500058692 If Ethernet cable is disconnected and they have use of one: Connect it to the computer. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500059501 2023-03-01 19:16:28 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500059501 If any cables are loose or unplugged: Plug and secure the cables. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500060130 2023-03-01 19:16:57 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500060130 If they do not have an internet provider: Give them the number to common internet providers and tell them they must buy a data package in order to get internet. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500061271 2023-03-01 19:17:51 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500061271 If the router isn't connected to a outlet and/or if the router isn't connected to the computer: Connect them all. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500063721 2023-03-01 19:19:42 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500063721 Windows Guide For Internet 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500065506 https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c]]> 2023-03-01 19:20:55 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500065506 When was the last time it worked? 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500070035 2023-03-01 19:24:18 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500070035 Are any cables damaged? 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500070357 2023-03-01 19:24:32 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500070357 Network Card may be damaged. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500071091 2023-03-01 19:25:07 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500071091 Computer isn't connecting properly to a certain GHz network. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500072951 They can try connecting to different internets since there are 2 types. 2.4 GHz network and 5 GHz network]]> 2023-03-01 19:26:27 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500072951 Ethernet Cable may be damaged 1047140 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500073167 Ethernet cable could be damaged if not properly taken care of.]]> 2023-03-01 19:26:37 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500073167 They can try restarting their computer. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500073651 2023-03-01 19:27:00 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500073651 Have they restarted their computer recently? 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500074615 2023-03-01 19:27:24 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500074615 They haven't paid their internet provider 1047327 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500077380 2023-03-01 19:29:21 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500077380 Router not up to date 1047140 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500079665 Router may not be up to date with the latest firmware.]]> 2023-03-01 19:30:51 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2500079665 WiFi username and/or password is incorrect. 1047327 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501640474 2023-03-02 19:36:54 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501640474 Chosen Problem: Computer isn't connecting to a certain GHZ network 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501655371 They can try connecting to different internets since there are 2 types. 2.4 GHz network and 5 GHz network]]> 2023-03-02 19:49:27 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501655371 ITS MARCH 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501658833 2023-03-02 19:52:22 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501658833 7TH DAY OF THE MONTH 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501659261 2023-03-02 19:52:45 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501659261 First, go to the WiFi in your settings, then connect to the 2.4GHz network, and make sure you input the right password. If that doesn't work try connecting to the 5.0 GHz and make sure to input the right password. 1040553 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501664245 2023-03-02 19:57:07 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501664245 Can't connect to internet. 1047140 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501667481 check if your router to modem cable is damaged or loose. If damaged get a new network cable to replace the older one.]]> 2023-03-02 20:00:17 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2501667481 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503018611 How/what will you test to make sure the system is back to working condition?]]> 2023-03-03 19:03:55 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503018611 If the theory is correct, they would connect their internet to the band that works. If their internet still doesn't connect, they would call their internet company and ask them if there are any problems with the servers. If there isn't any problems, they would ask them to send an employee to replace their routers. 1040553 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503033695 2023-03-03 19:18:36 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503033695 Testing the WiFi Functionality 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503037408 First, we'd connect to a 2.4 GHz Wi-Fi and proceed to do multiple actions that require Wi-Fi on different browsers, websites, and applications, and see if it is to the users liking. Then, we switch to a 5 GHz Wi-Fi and proceed to do multiple actions that require Wi-Fi on different browsers, websites, and applications, and see if it's to the users liking. Finally, switch to the GHz that the user desires.]]> 2023-03-03 19:22:25 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503037408 If the theory is correct, connect your internet to the band that works. If the internet still doesn't connect, call your internet company and ask them if there are any problems with the servers. If there are no problems ask them to send an employee to replace your routers. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503039009 2023-03-03 19:24:05 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2503039009 Problem: User cannot connect to internet. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505687604 Problem extent: User can only connect to one bandwidth and not the other.]]> 2023-03-06 19:16:41 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505687604 Solution. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505687714 First, go to the WiFi in your settings, then connect to the 2.4GHz network, and make sure you input the right password. If that doesn't work try connecting to the 5.0 GHz and make sure to input the right password. Connect your internet to the band that works. If the internet still doesn't connect, call your internet company and ask them if there are any problems with the servers. If there are no problems ask them to send an employee to replace your routers.]]> 2023-03-06 19:16:47 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505687714 Prevention. 10565921 https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505690351 Make sure that your internet automatically connects to the right GHZ network.]]> 2023-03-06 19:18:48 UTC https://padlet.com/10565921/ojgtj8bjpsjpviuh/wish/2505690351