To match the linguistic competence needs of the geographic regions through hiring or organizational resource allocation.

we will assess and prioritize feasibility of purchasing portable language access tools

create a diversity key performance indicators (KPI) or metrics dashboard that includes lang. access and disability components and building community trust

Develop and implement training for staff on current lang. access protocols and resources

create standardized language for job postings to include linguistic competency expectations

work with community based organizations (CBOs) for recruitment

creating a bidirectional feedback loop with community based organizations for the purpose of continuous quality improvement

DEI

Language access

Div. of Admin.

Dept. of Civil Service

Data Management Strategy (DMS)

State operations

SPS/ Regional Field Office

$$$$$

data analysis software

hardware to run appropriate analyses

applications for portable tech

staffing

updated accurate metrics on demographics

reclassification of titles where appropriate

Interdependency of other state agencies

Procurement of portable language access tools

the data "lift" and personnel resources to develop the metrics

having staff to provide those mandatory trainings presented in various languages

bureaucracy of civil service that precludes hiring staff who are not proficient in spoken and written English- this impacts the workforce issue

attracting staff to the field

Increased parenthetic titles to match the community needs.

An increased use of tools and tech to support linguistic competence needs.

Increased staff knowledge, skills, and understanding of how best to support linguistic competency needs.

An increased sense of belonging in the people seeking our services.