Remake of Customer Service by Christian Tan https://padlet.com/itelecturer/oh50bznfwwem Made with charisma en-us 2019-02-13 04:40:11 UTC 2023-07-01 18:57:50 UTC hello@padlet.com How are expectations formed? Refer to Unit 6. itelecturer https://padlet.com/itelecturer/oh50bznfwwem/wish/330667130 2019-02-13 04:40:42 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330667130 Your answers here will help you underdstand Unit 6 itelecturer https://padlet.com/itelecturer/oh50bznfwwem/wish/330667207 2019-02-13 04:41:15 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330667207 State 3 ways to identify a customer's needs. itelecturer https://padlet.com/itelecturer/oh50bznfwwem/wish/330668517 2019-02-13 04:52:17 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330668517 Akmal https://padlet.com/itelecturer/oh50bznfwwem/wish/330672145 Past experience , Word of mouth , Mass Media , Moment of Truth , Customer Touch Points]]> 2019-02-13 05:22:27 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672145 arifah and mavis st germain https://padlet.com/itelecturer/oh50bznfwwem/wish/330672180 listen to customers 
ask questions 
observation]]> 2019-02-13 05:22:46 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672180 jesslyn https://padlet.com/itelecturer/oh50bznfwwem/wish/330672196 1. observation
2. ask questions
3.listen to customers

]]> 2019-02-13 05:22:53 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672196 write what https://padlet.com/itelecturer/oh50bznfwwem/wish/330672216 huh

]]> 2019-02-13 05:23:01 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672216 Irwan https://padlet.com/itelecturer/oh50bznfwwem/wish/330672231 2019-02-13 05:23:07 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672231 Siang Peng https://padlet.com/itelecturer/oh50bznfwwem/wish/330672245 listen to customer , ask question , observation ]]> 2019-02-13 05:23:11 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672245 Miraedora https://padlet.com/itelecturer/oh50bznfwwem/wish/330672248 past experience , mass media, word of mouth , moment of truth , customer touch points]]> 2019-02-13 05:23:14 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672248 Shirrie https://padlet.com/itelecturer/oh50bznfwwem/wish/330672259 Past experience , Moment of truth , Mass Media and Word of mouth]]> 2019-02-13 05:23:21 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672259 arifah https://padlet.com/itelecturer/oh50bznfwwem/wish/330672260 ask question 
listen to customers
observation]]> 2019-02-13 05:23:21 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672260 glenda https://padlet.com/itelecturer/oh50bznfwwem/wish/330672264 1. ask questions
2. observe
3. listen to customers]]> 2019-02-13 05:23:22 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672264 https://padlet.com/itelecturer/oh50bznfwwem/wish/330672266 huh]]> 2019-02-13 05:23:23 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672266 Camelia https://padlet.com/itelecturer/oh50bznfwwem/wish/330672290 Word of mouth
Past experience 
Mass media
Moment of truth
Customer touch points

]]> 2019-02-13 05:23:29 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672290 hahahahaha https://padlet.com/itelecturer/oh50bznfwwem/wish/330672300 2019-02-13 05:23:32 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672300 Enrik https://padlet.com/itelecturer/oh50bznfwwem/wish/330672335 2019-02-13 05:23:43 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672335 daryl https://padlet.com/itelecturer/oh50bznfwwem/wish/330672341 1.Customer daily uses such as examples water, food and etc.
2.Past experience of the customer experience .
3.Listen to the customer carefully to satisfy the needs of the customer.

]]> 2019-02-13 05:23:44 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672341 Raeanne https://padlet.com/itelecturer/oh50bznfwwem/wish/330672344 Word of mouth, past experience, customer touch points

]]> 2019-02-13 05:23:45 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672344 Irwan https://padlet.com/itelecturer/oh50bznfwwem/wish/330672370 1. Ask questions
2. Listen to customers
3. Observation
4. Past experience 
5. Word of mouth
6. Mass media
7. Moment of truth
8. Customer touch points]]> 2019-02-13 05:23:58 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672370 suz https://padlet.com/itelecturer/oh50bznfwwem/wish/330672411 Ask, observe and listen]]> 2019-02-13 05:24:19 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672411 Larissa https://padlet.com/itelecturer/oh50bznfwwem/wish/330672432 3 Ways to identify Customer’s needs
1.Listen to Customers
2.Ask questions
3.Observation 

How Customers Expectations are formed:
1.Past experience
2. Word of Mouth
3.Mass Media
4. Moment of Truth
5.Customer Touch Points.]]> 2019-02-13 05:24:28 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672432 Akmal https://padlet.com/itelecturer/oh50bznfwwem/wish/330672451 Listen to customers , Ask questions , Observation]]> 2019-02-13 05:24:34 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672451 Goh Shao Cheng https://padlet.com/itelecturer/oh50bznfwwem/wish/330672472 Listen to customer, Ask questions and Observation.]]> 2019-02-13 05:24:44 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672472 Daniah https://padlet.com/itelecturer/oh50bznfwwem/wish/330672499 Listen to customers, as questions, observation]]> 2019-02-13 05:24:56 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672499 Nana here ok. https://padlet.com/itelecturer/oh50bznfwwem/wish/330672504 •customer touch points
•moment of truth
•mass media
•word of mouth
•past experience]]> 2019-02-13 05:24:59 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672504 Enrik https://padlet.com/itelecturer/oh50bznfwwem/wish/330672520 1) Listen to customers
2) Ask questions
3) Observation]]> 2019-02-13 05:25:10 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672520 Jun Kai https://padlet.com/itelecturer/oh50bznfwwem/wish/330672527 Ask questions, identify , interact wth the customers
,]]> 2019-02-13 05:25:18 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672527 sab https://padlet.com/itelecturer/oh50bznfwwem/wish/330672552 word of mouth
mass media
past experience
moment of truth]]> 2019-02-13 05:25:24 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672552 Hazimah https://padlet.com/itelecturer/oh50bznfwwem/wish/330672557 Listen to customers
Ask questions
Observation   
]]> 2019-02-13 05:25:26 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672557 https://padlet.com/itelecturer/oh50bznfwwem/wish/330672566 Hanson 
Listen to customers
Ask Questions 
Observation]]> 2019-02-13 05:25:29 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672566 Nayr https://padlet.com/itelecturer/oh50bznfwwem/wish/330672598 Listen to customer(s), ask them questions, observe them
Past experiences, word of mouth, mass media, moment of truth, custom touch points

]]> 2019-02-13 05:25:45 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672598 Jeff https://padlet.com/itelecturer/oh50bznfwwem/wish/330672615 Listen to the customer request
Ask question 
Observation]]> 2019-02-13 05:25:56 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672615 Goh Shao Cheng https://padlet.com/itelecturer/oh50bznfwwem/wish/330672639 Past experience, word of mouth, mass media, moment of truth and customer touch points.]]> 2019-02-13 05:26:08 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672639 Nayli https://padlet.com/itelecturer/oh50bznfwwem/wish/330672654 Past experience 
Word of mouth
Moment of trust 

]]> 2019-02-13 05:26:17 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672654 Miraedora https://padlet.com/itelecturer/oh50bznfwwem/wish/330672744 listen to customers , ask questions , observation]]> 2019-02-13 05:27:00 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672744 Mavis St Germain Foo https://padlet.com/itelecturer/oh50bznfwwem/wish/330672764 hello]]> 2019-02-13 05:27:06 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672764 Enrik https://padlet.com/itelecturer/oh50bznfwwem/wish/330672767 Past experience, word of mouth, mass media, moment of truth and customer touch points]]> 2019-02-13 05:27:09 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672767 MAVIS ST GERMAIN FOO https://padlet.com/itelecturer/oh50bznfwwem/wish/330672830 be observant 
ask questions 
listen to customer]]> 2019-02-13 05:27:49 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672830 Juvur https://padlet.com/itelecturer/oh50bznfwwem/wish/330672842 1) Ask questions
2) listen carefully 
3) clarify with the customers]]> 2019-02-13 05:27:58 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672842 Shirrie https://padlet.com/itelecturer/oh50bznfwwem/wish/330672847 Listen to customers
Ask questions 
Observa]]> 2019-02-13 05:28:02 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672847 Benjalyn https://padlet.com/itelecturer/oh50bznfwwem/wish/330672878 past experience , word of mouth and moment of truth ]]> 2019-02-13 05:28:20 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672878 https://padlet.com/itelecturer/oh50bznfwwem/wish/330672886 past experience, word of mouth, touch on customer points ]]> 2019-02-13 05:28:22 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672886 Jasmine https://padlet.com/itelecturer/oh50bznfwwem/wish/330672900 Listen to customers needs 
Ask questions 
Observation]]> 2019-02-13 05:28:28 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672900 sab https://padlet.com/itelecturer/oh50bznfwwem/wish/330672902 ask question
observation
listen to customer]]> 2019-02-13 05:28:28 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672902 Daryl https://padlet.com/itelecturer/oh50bznfwwem/wish/330672954 1. Customer daily needs like water, food and etc.
2.Listen to the customer carefully  so that you can satisfy people needs.
3.Obervation, by looking at the customer on what the customer is shopping for.]]> 2019-02-13 05:29:01 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330672954 Daniah https://padlet.com/itelecturer/oh50bznfwwem/wish/330673408 1.Listen to the customer so that you can serve them.
2.Ask questions
3.Observation]]> 2019-02-13 05:32:48 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330673408 Camelia https://padlet.com/itelecturer/oh50bznfwwem/wish/330673693 Ask customer question
Observation 
Listen to customer]]> 2019-02-13 05:35:20 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330673693 Agus https://padlet.com/itelecturer/oh50bznfwwem/wish/330677066 Moment of truth
Ask Questions
listen to customers]]> 2019-02-13 06:09:00 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330677066 Hello christian_tan1 https://padlet.com/itelecturer/oh50bznfwwem/wish/330708210 2019-02-13 08:46:55 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/330708210 https://padlet.com/itelecturer/oh50bznfwwem/wish/331123582 listen to customer 
ask questions 
observation ]]> 2019-02-14 02:15:34 UTC https://padlet.com/itelecturer/oh50bznfwwem/wish/331123582