https://padlet.com/qazarazaq/KnowledgeManagement Video Summary en-us 2020-09-22 00:45:56 UTC 2026-02-28 01:20:11 UTC hello@padlet.com qazarazaq https://padlet.com/qazarazaq/KnowledgeManagement/wish/766403313
Customer Interactions further our knowledge, and push out the best customer experience. Xerox KMS acts as a global KMS that shares knowledge and solutions all around the globe, in your channel of choice. With Xerox KMS, solving a problem once, will benefit many thanks to the sharing knowledge and solution capability that it offers, in a multi-level escalated support. In the end Xerox KMS delivers productivity and effieciency for the customers for a better customer experience.]]> 2020-09-22 00:50:38 UTC https://padlet.com/qazarazaq/KnowledgeManagement/wish/766403313 qazarazaq https://padlet.com/qazarazaq/KnowledgeManagement/wish/766403940

Most organization have 3 major unresolved knowledge issues, first being knowledge silos or knowledge that only resides and benefits the one near the key team members. The second issue is groundhog day approach to resolving issues, questions are asked multiple times on the same problem in different parts of the organization, resulting in a duplicated efforts, all caused by not sharing the knowledge known leading to wasted time. The last issue is the need to increase comm and collaboration accross the team. Fuse resolves these issues with 2 phase. First being a 10 minute survey asking a specific questions to map what knowledge is needed and the person which has the knowledge needed. The knowledge then transformed into a video or other media, and can be viewed by the other organization members. The second phase is launch, culture and changing habits where knowledge are distributed within fuse. All of this method resulted in up to 20% productivity gain for the organization.]]> 2020-09-22 00:50:57 UTC https://padlet.com/qazarazaq/KnowledgeManagement/wish/766403940 qazarazaq https://padlet.com/qazarazaq/KnowledgeManagement/wish/766404434
Common problem in large enterprises is one cant move forward with a project without continued support from a subject-mattter expert. To address this a gameful learning component of an enterprise KM system (KMS) is developed with clever as its name. Clever report results from an exploratory study with nine participants, in which Clever conducted focus group sessions to understand their motivations to use the gameful system and engage in participatory learning. The results provide novel insights into using gameful design elements to afford motivation within a KMS. Clever discuss how gamification can engage employees with knowledge from a KMS to improve learning of organizational expertise. Furthermore, Clever contribute to the field of gameful design in HCI by providing specific design strategies for implementing a gameful KMS. ]]> 2020-09-22 00:51:12 UTC https://padlet.com/qazarazaq/KnowledgeManagement/wish/766404434 qazarazaq https://padlet.com/qazarazaq/KnowledgeManagement/wish/766411830 2201820061 Rayhan Feroz Akbar
2201741252 Azki Wieldan Firdaus
2201740735 Richard Oktavianus
2201745282 Wildan Razaq R
2201739960 Nico Winata
2201800450 Billy Christopher]]> 2020-09-22 00:54:37 UTC https://padlet.com/qazarazaq/KnowledgeManagement/wish/766411830 qazarazaq https://padlet.com/qazarazaq/KnowledgeManagement/wish/787310409 Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers

source : https://www.kmworld.com/About/What_is_Knowledge_Management]]> 2020-09-29 10:45:43 UTC https://padlet.com/qazarazaq/KnowledgeManagement/wish/787310409