Minuteman Topic 2: Service Delivery by MassLibSystem https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6 Examples: physical traffic patterns in the building, seating, in-person programming, open hours en-us 2020-04-27 19:59:37 UTC 2025-09-25 23:20:06 UTC hello@padlet.com Staff office congestion https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539275257 2020-04-29 14:17:36 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539275257 https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539275897 Are we allowing patrons to browse the collection?  Or are we getting it for them?

]]> 2020-04-29 14:17:47 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539275897 Skeleton crews? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276461

]]> 2020-04-29 14:17:57 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276461 Social distancing in tiny locations https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276787 2020-04-29 14:18:03 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276787 Public-use computers https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276895 2020-04-29 14:18:05 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539276895 touchscreen self checkouts https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539277621 2020-04-29 14:18:19 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539277621 Hours of operation - shorten? channel vulnerable groups to certain hours? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539277742 2020-04-29 14:18:21 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539277742 https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278051 Core services, what stays what goes

]]> 2020-04-29 14:18:27 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278051 max. capacity throughout building https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278374 2020-04-29 14:18:34 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278374 How to provide technology assistance safely https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278503 2020-04-29 14:18:36 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539278503 https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539279876 Hours for different groups


]]> 2020-04-29 14:19:01 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539279876 special hours for at-risk populations? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539281007 2020-04-29 14:19:23 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539281007 Jason, what are the 14 zones https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539282913

]]> 2020-04-29 14:19:58 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539282913 https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283595 Should we continue putting energy into virtual programs from the library when we are back in the building?]]> 2020-04-29 14:20:10 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283595 Outdoor Reading Rooms https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283786 Enabling access to WiFi and resources without being in the building

]]> 2020-04-29 14:20:14 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283786 Limiting access to children under certain ages? Under 2 can't wear masks. https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283809

]]> 2020-04-29 14:20:15 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539283809 Knowing what protective measures to take at what time is pivotal to all other decision making. https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539284094 2020-04-29 14:20:20 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539284094 printing- how can people still pay for it? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539285748 (We don't want to touch their cash)]]> 2020-04-29 14:20:53 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539285748 How are we counting and deciding how many people in the building? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539286160 2020-04-29 14:21:01 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539286160 https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539287178 Do we remove seating to distance patrons? 

]]> 2020-04-29 14:21:22 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539287178 Educating patrons regarding current service offerings and their limitations https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539292454 2020-04-29 14:22:54 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539292454 Maintaining community relations with new restrictions on services. https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539294167 How do we keep people invested in the library while also demanding they not enter in groups, or limit their time in the building?

]]> 2020-04-29 14:23:27 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539294167 plexiglass partitions at service desks? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539295726 Is this necessary/desired? How do we check out etc with this barrier (which is keeping staff and patrons safe)

]]> 2020-04-29 14:23:56 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539295726 Curbside Pickup? Safe/unsafe, when should it be offered? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539296566 2020-04-29 14:24:10 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539296566 Making laptops available in the parking lot. https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539299908 Is that madness? Can they be cleaned enough? Does that constitute enough social distancing?]]> 2020-04-29 14:25:15 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539299908 Overdue fines. Should we stay fine free for longer? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539302744 2020-04-29 14:26:08 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539302744 How do we limit number of patrons in building with multiple entrances/smaller staffs working? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539310043 2020-04-29 14:28:18 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539310043 How to clean public use technology? (bumping from comment) https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539312862 2020-04-29 14:29:11 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539312862 Can the MBLC Waive off State Aid Requirements in FY21 the same way they did for FY20? Many town budgets will now be broken for 2-3 years. https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539313212 2020-04-29 14:29:18 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539313212 If patrons (and staff) are required to wear mask; how would non-conforming individuals be handled. Asked to leave? By whom? (if it's only a recommendation and not a strict requirement...) https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539316148 2020-04-29 14:30:12 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539316148 How to enforce rules if patrons refuse to comply? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539316348 2020-04-29 14:30:16 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539316348 Should we be handing out gloves and masks? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539317048 2020-04-29 14:30:29 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539317048 How will programming look in the future? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539317367 2020-04-29 14:30:35 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539317367 Can we ask a patron to leave if they are coughing all over public computer stations? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539318279 2020-04-29 14:30:53 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539318279 Can MBLC assist in PPE? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539323434 2020-04-29 14:32:25 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539323434 Restroom Protocols? https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539323447 2020-04-29 14:32:25 UTC https://padlet.com/MassLibSystem/ogo2thz7wk6i8bv6/wish/539323447