https://padlet.com/abryant131/odiuq8wk90kp9yd6 Everything Speaks def. “The importance of the guest experience can be summed up in two words: everything speaks." The thought behind the quote is simple, service is manifested everywhere your organization touches the customer. Those touch points might include the cleanliness of your storefront, the friendliness of your staff, even the smell your customer associates with your organization will affect their perception of your brand. So, how do you make sure each touch point is inherent of the level of service you wish to provide? • Understand that exceptional service requires meticulous planning • Develop a map indicating each customer touch point • Organize your people and infrastructure to support your design" What we say, how we say it; what we do and how we do it matters. en-us 2022-06-09 19:44:51 UTC 2022-08-09 20:44:06 UTC hello@padlet.com https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257449187 2022-08-09 14:17:07 UTC https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257449187 https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257640582 2022-08-09 19:11:49 UTC https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257640582 https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257661540 2022-08-09 19:52:58 UTC https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257661540 https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257684562 2022-08-09 20:44:06 UTC https://padlet.com/abryant131/odiuq8wk90kp9yd6/wish/2257684562