Kirkpatrick's Four Levels of Training Evaluation by Chris Low Kam Loong https://padlet.com/chrislowswag/oapowd9z9l7d9nxg A comprehensive guide to understanding and implementing Kirkpatrick's evaluation model in training programs en-us 2025-07-17 02:43:38 UTC 2025-09-25 04:10:02 UTC hello@padlet.com Why we do evaluation chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843232

  • To Check if the training works

  • To assess if we continue the training

  • To measure results or if we reach our training learning objectives

    • ]]>     2025-07-17 02:43:39 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843232     Level 1: The 'Smile Sheet' chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843240 2025-07-17 02:43:39 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843240 Implementing Level 1 Evaluation chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843241

    Key Questions:

    Did they find the training enjoyable and engaging?

    Was the content relevant and useful?

    Were the instructors effective?

    Was the environment conducive to learning?

    ]]>     2025-07-17 02:43:39 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843241     Level 2: Measuring Knowledge Gain chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843247 - Pre and post-tests
    - Skill assessments
    - Role-playing exercises
    - Practical demonstrations]]>     2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843247     chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843250 Key Questions:

    Did participants gain new knowledge or understanding?

    Did they improve specific skills?

    Did their attitudes change as intended?

    ]]>     2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843250     Level 3: Behavioral Change chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843255 2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843255 Tracking Behavioral Changes chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843257 Key Questions:

    Are participants applying the new skills or knowledge in their daily work?

    Has their job performance changed as a result of the training?

    Is the new behavior sustained over time?

    ]]>     2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843257     Level 4: Business Impact chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843269 - Increased productivity
    - Higher sales
    - Reduced costs
    - Better quality
    - Improved customer satisfaction]]>     2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843269     Measuring ROI chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843271 Key Questions:

    Did the training lead to increased productivity or efficiency?

    Did it reduce costs or errors?

    Did it improve quality, sales, or customer satisfaction?

    Did it contribute to achieving strategic objectives?

    ]]>     2025-07-17 02:43:40 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521843271     What Chris Propose chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521859280

  • Each outlet, select 3 associate to perfect level 3 assessment, to address gaps of these associates

  • Each outlet, PIC perform level 4 assessment. Target one improvement for that outlet

  • One month later, Chris do a external audit to measure item 1 & 2 with the top management.

    • ]]>     2025-07-17 02:53:11 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3521859280     Evaluation matrix chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3524600617 2025-07-21 02:39:26 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3524600617 Guest Matrix for L3 Evaluation chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3524601431 We can use the GUEST matrix to evaluate our associates:

    1. Greetings: Language, smiles, remember and greet guest with their names.

    2. Understand needs: ask guest if first visit, observe special needs: OKU, baby, left hand/right hand, vegan, allergies, short-timing meals, business meals. Suggestive selling

    3. Executions : accurately and timely communicate guests needs, 5 golden rules.

    4. Service : delivery of food as per time, announced name of dishes, check back, handling guest queries, refills, desserts or seasonal product up-selling.

    5. Thanks Guest: thanks guest, smooth check out, walk guest if possible, announced upcoming promo, ask for comments, introducing manager whenever possible.


    ]]>     2025-07-21 02:40:05 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3524601431     Matrix to assess trained staff chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3549668086

  • The G. U. E. S. T method. 5 points to assess

  • How to transfer knowledge or skill acquire to associates. To assess quantity or quality( needs to discuss)

  • To assess attributes : Personal hygiene, work station cleaniness, uniform cleaniness. 3 points to assess.

  • To assess confidence speaking to customers as the basic of guest service. To assess quality or quantities, we need to discuss.

    • ]]>     2025-08-21 02:11:23 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3549668086     sample validation list chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3553603940 2025-08-25 07:53:21 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3553603940 chrislowswag https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3566091865 2025-09-03 02:58:42 UTC https://padlet.com/chrislowswag/oapowd9z9l7d9nxg/wish/3566091865