Positive Language for Persuasion by nasiha abdulla https://padlet.com/nasihaabdulla82/o94cchlrt96f Made with mirth en-us 2018-12-05 13:25:12 UTC 2023-12-19 22:18:14 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Ornamenttree.png Quote of the day nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/311372762 2018-12-05 14:35:39 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/311372762 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/311373441 Positive Language]]> 2018-12-05 14:36:38 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/311373441 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312218249 2018-12-07 13:49:21 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312218249 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312218725 2018-12-07 13:49:56 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312218725 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312219301 2018-12-07 13:51:03 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312219301 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312219875 2018-12-07 13:52:17 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312219875 WATCH: Learn how to use positive language when talking with customers nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312222342 2018-12-07 13:57:37 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312222342 REMEMBER:Before you leave... PLZ post your feedback here! nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312225989 write 1 thing:
1. you learned from the lesson
2. you liked in the lesson
3. you think needs improvement]]> 2018-12-07 14:05:12 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/312225989 Activity 1 nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/314971320 Open this link. Watch the video and post your answers to the following questions on the padlet.
Questions:
a. What is the problem?
b.What is the difference between the way female and male receptionist dealt with the customer?
c. Who do you think handled the situation best? Justify please]]> 2018-12-16 14:33:33 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/314971320 ROLE-PLAY nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/314977038 [preparation 5 minutes/Role-play length 4 minutes]

Instructions:
1. Recall your experience as an intern
2. imagine you are the receptionist/customer service agent.(eg; at a theme park/travel agency/five star hotel)
3. You have a customer with you who wants to buy something(a product/service)
4. but you DON’T have it
5. You need to sell him/her what you HAVE
6. Role-play how you will handle the situation & sell the product using what you’ve learned from the lesson
7. Refer to notes on Padlet for positive language & polite expressions to persuade customer to buy from you.]]> 2018-12-16 15:33:51 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/314977038 Activity 2: Polite expressions nasihaabdulla82 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315049488 Post here some polite expressions you know and use when you communicate with customers. You can post in words or gifs (your choice]]> 2018-12-17 04:18:07 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315049488 Group F4 https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315083191 1. Reservation was not found
2. The male receptionist was providing solution to the problem but the female receptionist insisted that there are no rooms available and not providing any solutions to the customer. 
3. The male receptionist handled the situation best. The male receptionist provided solution to the customer and controlled the situation at that time. ]]> 2018-12-17 09:17:23 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315083191 Polite Expression (F4) https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315087774 1. If I may..
2. Excuse me...
3. Sorry to disturb you..
4. Thank you for your time
5. Could you please..
6. It would be lovely..
7. Please.. 
8. Thank you..
9. Would you be so kind.. 

]]> 2018-12-17 09:38:07 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315087774 Feedback https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315095124
  • Please write your feedback here
    • ]]>     2018-12-17 10:12:55 UTC https://padlet.com/nasihaabdulla82/o94cchlrt96f/wish/315095124